Kia Stinger Navigation Map Update

[Marc Collins]

The link above by @Marc Collins includes Kia in the list. It does however say that if differs in different locations. No idea if it works in Canada or the U.S. or Europe or wherever.....

They decided you didn't need it in USA just like you didn't need 360 camera, wireless charging, etc, etc.

 

[SteveCo]

I think the ridiculous time wastage in this thread ...

Fully agree - and I won't be wasting any more time on these responses. You seem to really enjoy complaining about things, and I'll let you carry on without me.

For others, this thread still provides some useful information on getting the latest map and software update on their car. If I have any more useful information on the software update as it applies to Canada, I'll post it.

 

[Berzerker]

They decided you didn't need it in USA just like you didn't need 360 camera, wireless charging, etc, etc.

I'm confused, are you angry that we're getting charged for map updates or are you angry that Kia is giving them out for free when they have no obligation to do that?

You realize there's a lot more work that goes into providing a navigation system map update that is out of the hands of HERE (Audi-BMW-Daimler), right?

 

[Marc Collins]

I'm confused, are you angry that we're getting charged for map updates or are you angry that Kia is giving them out for free when they have no obligation to do that?

You realize there's a lot more work that goes into providing a navigation system map update that is out of the hands of HERE (Audi-BMW-Daimler), right?

I am annoyed that KIA already participates in HERE MapCare, but chooses not to utilize it in USA and Canada for ill-advised marketing reasons.

I am annoyed that there is no user-friendly way to update the maps myself and I have to go through some dealer or KIA customer service procedure to get a physical SD card shipped--only needed because they refuse to extend MapCare to my country. MapCare customers can do their own.

I am annoyed that other universal NAV and multimedia system updates are bundled into the paid map update.

That wasn't clear from my earlier posts?

 

[phxgt]

I am annoyed that KIA already participates in HERE MapCare, but chooses not to utilize it in USA and Canada for ill-advised marketing reasons.

I am annoyed that there is no user-friendly way to update the maps myself and I have to go through some dealer or KIA customer service procedure to get a physical SD card shipped--only needed because they refuse to extend MapCare to my country. MapCare customers can do their own.

I am annoyed that other universal NAV and multimedia system updates are bundled into the paid map update.

That wasn't clear from my earlier posts?

http://www.kia-gpsmap.us/media/images/manual/Kia_Gen5.pdf
2018 Kia Stinger Map Update-122S5A

You still need to pay but you do not need to get a new card. You can download it yourself and save $40.

 

[Berzerker]

I am annoyed that KIA already participates in HERE MapCare, but chooses not to utilize it in USA and Canada for ill-advised marketing reasons.

I am annoyed that there is no user-friendly way to update the maps myself and I have to go through some dealer or KIA customer service procedure to get a physical SD card shipped--only needed because they refuse to extend MapCare to my country. MapCare customers can do their own.

I am annoyed that other universal NAV and multimedia system updates are bundled into the paid map update.

That wasn't clear from my earlier posts?

I was mostly trying to prove a point, but it's also clear from everyone else's posts that regardless of who and where OEMs participate in HERE MapCare, most do not in the US and Canada. You'd be having the same complaints against any other car manufacturer. It's even worse in some cars where you don't even get map updates.

In terms of user-friendliness, it's not supposed to be. It's not something that's required by 95% of users, and it's something that can be done when taking it in for service. The discussion we're having was not how difficult it was to do the upgrade, but how to just get it for free, something pretty much every single person on here has been successful in doing. The update itself is incredibly painless if you get the card sent to you (just plug it in and hit "upgrade"), and isn't much harder downloading it (which includes a step-by-step process application that makes it incredibly easy). You can definitely do it yourself by downloading it. I did that and it took me 6 hours from start to finish.

As explained in previous posts and other threads, the UVO updates that include functionality changes and fixes will be available separately and for free. A bundled update like this which they're also going to be charging for requires a lot more work and preparation, which is why they were working on this first.

I don't think a lot of your complaints are warranted, nothing here is new, it's not something that's detracting from your experience owning or driving the car, and the solution provided to us by Kia Customer Care has been more than acceptable.

 

[Marc Collins]

I was mostly trying to prove a point, but it's also clear from everyone else's posts that regardless of who and where OEMs participate in HERE MapCare, most do not in the US and Canada. You'd be having the same complaints against any other car manufacturer. It's even worse in some cars where you don't even get map updates.

In terms of user-friendliness, it's not supposed to be. It's not something that's required by 95% of users, and it's something that can be done when taking it in for service. The discussion we're having was not how difficult it was to do the upgrade, but how to just get it for free, something pretty much every single person on here has been successful in doing. The update itself is incredibly painless if you get the card sent to you (just plug it in and hit "upgrade"), and isn't much harder downloading it (which includes a step-by-step process application that makes it incredibly easy). You can definitely do it yourself by downloading it. I did that and it took me 6 hours from start to finish.

As explained in previous posts and other threads, the UVO updates that include functionality changes and fixes will be available separately and for free. A bundled update like this which they're also going to be charging for requires a lot more work and preparation, which is why they were working on this first.

I don't think a lot of your complaints are warranted, nothing here is new, it's not something that's detracting from your experience owning or driving the car, and the solution provided to us by Kia Customer Care has been more than acceptable.

I am glad it's acceptable to you. I am interested in map updates (and UVO updates) in the future, not just getting the one that should have already been installed in the car when I got it. The "solution" discussed is not a solution for either of those, just a band-aid to cover-off poor PDI or a clunky process for those who already had their cars before the March update was released. I am not interested in instant gratification of a March 2018 update. I am interested in how the process works (or doesn't work) for the life of the car.

 

[SteveCo]

I downloaded the new version from MNSoft last night, which I was able to use Paypal for. Not sure how long it took as I left it run, but it's a few GB in size. I sent the Paypal receipt to KIA along with the file number they issued, and will have to wait and see how they handle the recompense.

I updated the existing SD card this morning (after saving the existing contents to a local NAS server just in case, about 16 GB total). Pretty straightforward, but I did have to go back to the MNSoft site to get the authorization key (requires supplying the vehicle ID code and VIN). The actual update in the car took about 25 minutes all told, and 10 minutes of that was the preliminary SD card integrity check. It looks like everything was updated, including the firmware.

The map version now corresponds to what NMSoft shows as their latest (V12). Note that this is the Canadian update, so versions likely differ for the U.S.

Previous Version:



New Version:

 

[SteveCo]

An update on the response from Kia. They called today, said they had received the information I sent last night, and asked whether I'd like the cheque sent to the dealer, or my home address - I opted for the latter. They will process it in their next cheque run, and I will probably receive it early next month.

And for anyone still having difficulty seeing what the process is, any future (paid) MNSoft updates would be done in exactly the same manner as this one, minus the reimbursement - pretty much like other auto manufacturers. Hopefully Kia will have the separate software download option for the non-map related elements up shortly.

I have to say that so far my dealings with Kia Canada have been timely, professional, well informed and pleasant - kudos to their customer service team.

 

[Soca Boy]

Once again our neighbors in Canada show Kia's hand. Since they've had remote start through UVO from day one, it's painfully obvious that Kia could easily make that feature available here if they wanted to. They just don't want to. They can claim that the hardware is missing a component that makes it possible, but even with that logic it would still be obvious that including such a component is a trivial matter (since they had no problems with doing it for Canada at launch). They apparently just don't want to elevate the Stinger to the same level of a K900 (which has this feature) in the US.

What’s funny, when I had my K900, they didn’t have the UVO app working in Canada for that app.

 

[Johnnyfive]

Hey all. Wanted to provide you with what I heard today. I called the premium customer line and, after a brief hold, was told that he could authorize a onetime goodwill update. I asked if it had to be requested within a certain timeframe and was told no. So in theory, you could wait a few years before requesting the update and still get it free. Of course, your experience in a few years may be different. I went ahead and accepted the update, and heard the typical 4 weeks eta.

 

[SteveCo]

...I asked if it had to be requested within a certain timeframe and was told no. So in theory, you could wait a few years before requesting the update and still get it free

Unless they provide you with that in writing, I wouldn't count on it. There's a better than average chance that if you called in a couple of years expecting a free update, the CSR would say 'I don't know who told you that ....' or something similar. Good call in getting it now ...

 

[tekie99]

I called with my K900 2 years ago and they did the exact same... I actually have a case open with them now for random static in the audio using ACP so they offered to send the update hoping it would address the random static in Car Play... I am doubtful it will fix it, but I was more than glad to take a free map update.

 

[Mark H]

Hey all. Wanted to provide you with what I heard today. I called the premium customer line and, after a brief hold, was told that he could authorize a onetime goodwill update. I asked if it had to be requested within a certain timeframe and was told no. So in theory, you could wait a few years before requesting the update and still get it free. Of course, your experience in a few years may be different. I went ahead and accepted the update, and heard the typical 4 weeks eta.

My experience was the same. Kia representative was very polite and very professional. He had my information in the system and courteously informed me that my car was manufactured in January and was built with the then-current map version. He said he would be pleased to extend me a one-time courtesy.
One thing that people will want to know: the update is expected to take about 35 minutes, during which the car must be kept running, must never be turned off, and during which time the phone's bluetooth must be turned off. I plan to accomplish this during an upcoming 1 hour drive.

 

[NYLAWBIZ]

I did the update about a month ago, but I haven't noticed anything different. I still had one episode of system freeze up since updating.

 

[Kazz]

In my experience with Acura, the regular updates just weren't worth it. Perhaps every couple of years or more? Yes. More frequently? No.

 

[Marc Collins]

In my experience with Acura, the regular updates just weren't worth it. Perhaps every couple of years or more? Yes. More frequently? No.

Not for the maps; for all the other tweaks and fixes.

 

[mldavis2]

I installed an update while driving. No problem. Maybe 20 minutes total time. No problems before or after.

 

[Mark H]

I installed an update while driving. No problem. Maybe 20 minutes total time. No problems before or after.

That's precisely what I plan to do. Glad to hear that it worked out.

 

[Mark H]

I installed an update while driving. No problem. Maybe 20 minutes total time. No problems before or after.

Did the update erase any Favorite locations, POI's, entries on My Menu, etc?