Again, I'm sorry to use the public forum, but with no way to contact you directly or privately, I vented here. Yes, I know I was venting, but I was very frustrated.We have the live website chat during business hours for on the fly questions and such. But, it's SEMA week, not everyone is at the office. Might be some chat delays. You can also email sales@burgertuning.com.
While we offer free shipping on the JB4 system other products (like spark plugs, the gapping tool, etc) we're not able to ship free. Most smaller stuff ships USPS Priority which is 3 day service for most of the USA. There is also FedEx 2 day express available for a fee at checkout depending on your location and the product weight. $60 sounds really high, what are you ordering exactly? We could have a weight wrong in our system on one of those products. If you are in a hurry you can always order now and email me after with your order number to sort out the shipping cost if the website over charged, etc. terry@burgertuning.com
I tried to order last night because today was/is a very busy day for me. And I knew the JB4 was free shipping. With it added to my cart I was still being charged shipping. Plus, there are only two methods of shipping in checkout and neither delineates who's shipping or which classification. with a nasty history of shipping to my zip code from the west coast, I figured I'd wait until today to call and get things done right.
I had to wait two hours for the west coast to wake up and started looking for a phone number. After surfing a while and dialing two apparently wrong numbers, I gave up and emailed. When I got my reply I was informed that you don't do phone sales, basically, even though I'd explained I had questions and issues and I needed to order ASAP. Instead, we exchanged emails for over an hour.
I did get my order placed. Christine claims the second option is Fex-Ex 2nd Day, so I selected the second option, which is only called "Express Shipping (1-3 business days based on distance from California, Not Guaranteed)". This is different than what my original cart contents' shipping said last night of 2-6 business days, but still says not guaranteed. I changed my order in order to optimize the chances I'd receive everything in time, ordering some things elsewhere with more guaranteed shipping.
I suppose my situation's a bit unique, but the shipping description and handling of it in the cart is not descriptive enough for me to have made my decision. And being chained to my email in order to get what I wanted done was not easy for me to do today. I know I've made a bit of a mountain (mound) out of a molehill here. But again, my experience was very frustrating and I had no other method for letting you know.
Now it's a waiting game to see when my order arrives.