Service #3 (Canada)

[runner1]

Are you guys insane? I drive 50km a year for work, replace my car every three years…dealer doesn’t need to see your car until it needs warranty work. Let them change the oil but don’t give 400 for non certified kids to look your car over and sign the forms. Are you crazy? They’re not cleaning the injectors or any gdi service. They might dump in a bottle of cleaner. This is absolutely ridiculous, the only thing that needs to be changed on a car under 150 K is oil, cabin/air filters, and brakes. I hit 170,000 and turn my work cars and 100000 and turn my personal cars. Of all the 14 dealer bought cars the only repairs have been oil leaks and all were discovered during maintenance or recalls. The dealer is responsible to point out any leaks they see during any routine maintenance failure to do so is irresponsible

 

[Jayphil]

I guess it depends what moral contract you have with your dealer. On my side if I am following the service with them they warranty my car even with modification so doing the service at dealer can make sense in similar situation.

But I agree 400$ is expensive for what they do but since I am comming from BMW and Audi before it is not that bad either for a service level 3 out of 4 levels. What I hate the most is the 6 month service interval...

 

[SKStinger]

I guess it depends what moral contract you have with your dealer. On my side if I am following the service with them they warranty my car even with modification so doing the service at dealer can make sense in similar situation.

But I agree 400$ is expensive for what they do but since I am comming from BMW and Audi before it is not that bad either for a service level 3 out of 4 levels. What I hate the most is the 6 month service interval...

Yep, more service visits and It’s way more expensive for regular maintenance than Audi, especially if you purchase Audi care and when you add up all the extra visits.

See my post above. Plus that $3,000 doesn’t include synthetic oil. So each $50 service is actually $100.

 

[runner1]

I have no understanding as to why people feel the need to trust the dealer to perform irrelevant tasks and charge a premium. I have never had a warranty claim denied that was within bounds to be covered. There is no karma in giving the dealer your money. A good dealer will cover your ass, a bad one won’t regardless of whether you pay them to inspect your brakes and wipers. I advise you spend. 1/2 meeting the service staff at most dealers.... It will change your thoughts on a lot what you thought it was. I buy a new car aprox every 2 years from the same guys (either work or personal) and even then you sometimes have to butt heads.

 

[Jayphil]

I just did the math on this. If you were to follow that “factory recommended” service menu it would cost you $3,040 + tax. For 8 years or 96,000 kms of ownership.

My new Audi cost me $1,000 over that same span (90,000 km's). Their intervals are 15,000 kms or 12 months and their Audicare package which covers the first 5 service intervals is $750.

Also - that $3,040 is using the base prices for all of their service packages. For the Stinger, we know they charge more like $100 for the base package (synthetic oil). It also does not include any of those additional items on the right side of the menu which they charge extra for that are also at way shorter intervals than the owners manual or not needed at all.

3040$ for 8 years is fairly cheap in my words for a Twin turbo V6 car... Audi in many instance have the service included in the price of the car for the first 4 years and then you added a package to cover the remaining years. Also was your Audi a 2.0t or 3.0 supercharged or TT, this is adding to the cost of service...
(more plugs, oil, sometime time to reach area is more tight...)

Also even if Audi / BMW have extended oil service life to me they do soo because they are included for 4 years so they want to pay for 4 oil changes instead of 8... Many BMW / Audi have seen their engine durability compromised by long service intervals. I have always cut in two the service interval of my BMW and Audi as recommanded by Independant that are actually seing cars with high mileage in comparison to Dealers that mostly see car under warranty...

You can always save by going elsewhere or do it yourself that is for sure. Dealers have highier overhead cost to cover vs small independent so you see this in the price you pay...

it is a very good approach to negociate the service with the car since it is not expensive for the dealer vs negociating for example winter tires which is a very low margin product.

 

[SKStinger]

3040$ for 8 years is fairly cheap in my words for a Twin turbo V6 car... Audi in many instance have the service included in the price of the car for the first 4 years and then you added a package to cover the remaining years. Also was your Audi a 2.0t or 3.0 supercharged or TT, this is adding to the cost of service...
(more plugs, oil, sometime time to reach area is more tight...)

Also even if Audi / BMW have extended oil service life to me they do soo because they are included for 4 years so they want to pay for 4 oil changes instead of 8... Many BMW / Audi have seen their engine durability compromised by long service intervals. I have always cut in two the service interval of my BMW and Audi as recommanded by Independant that are actually seing cars with high mileage in comparison to Dealers that mostly see car under warranty...

You can always save by going elsewhere or do it yourself that is for sure. Dealers have highier overhead cost to cover vs small independent so you see this in the price you pay...

it is a very good approach to negociate the service with the car since it is not expensive for the dealer vs negociating for example winter tires which is a very low margin product.

Audicare. It is $750 for the first 5 intervals (75,000 km's). The next service at 90,000 cost me $250 that I paid out of pocket. I owned two for a while and it was the same price for each car. The dealer followed the service intervals as specified in the owners manual with no added inspections or made up service items. That's the biggest issue here, what is in that "factory recommended" service menu does not line up with the owner's manual. $3,000 is way to much when you look at it from a value perspective. And that $3,000 is understated as that menu and cost is for all Kia models. They charge closer to $100 for a Stinger oil change.

Look at the right-side of the service menu and all of those other items they recommend. You're looking at $5,000+ for the Stinger if you were to follow what the Kia dealer "recommends" rather than what's required.

That extended oil service life information is garbage. Not sure where you heard that but it sounds like something a dealer would recommend to double your service intervals. Even my Toyota service intervals on synthetic oil are 1 year or 16,000 km's. Studies of synthetic oil show it lasting well over 15,000 km's. Even at 20,000 km's it still provides protection.

I currently have a 2010 Audi A4 Avant 2.0t with over 200,000 km's that has been serviced at 15,000 km's on synthetic oil over its lifetime. Running great.

 

[Aarvix]

That's worth $50 right there.

 

[Jayphil]

Audicare. It is $750 for the first 5 intervals (75,000 km's). The next service at 90,000 cost me $250 that I paid out of pocket. I owned two for a while and it was the same price for each car. The dealer followed the service intervals as specified in the owners manual with no added inspections or made up service items. That's the biggest issue here, what is in that "factory recommended" service menu does not line up with the owner's manual. $3,000 is way to much when you look at it from a value perspective. And that $3,000 is understated as that menu and cost is for all Kia models. They charge closer to $100 for a Stinger oil change.

Look at the right-side of the service menu and all of those other items they recommend. You're looking at $5,000+ for the Stinger if you were to follow what the Kia dealer "recommends" rather than what's required.

That extended oil service life information is garbage. Not sure where you heard that but it sounds like something a dealer would recommend to double your service intervals. Even my Toyota service intervals on synthetic oil are 1 year or 16,000 km's. Studies of synthetic oil show it lasting well over 15,000 km's. Even at 20,000 km's it still provides protection.

I currently have a 2010 Audi A4 Avant 2.0t with over 200,000 km's that has been serviced at 15,000 km's on synthetic oil over its lifetime. Running great.

We can agree to desagree for the extended service but 2002-2005 1.8t A4 had sludge problems with extended service life, 2006-2008 was the cam follower and cams that were the most affected, many 2009+ Developed high oil consumption from cylinder ring failure etc... very frequent and know problems that were reduced by changing oil sooner.
On BMW side N20 2.0t have had many problems / full engine failure that lower intervals help to mitigate etc...

since I keep my cars for long period I prefer add 100$ to my yearly budget to mitigate potential problem that are more frequent with turbo car and on top of that modified ones...


For overall service cost I do agree that are on the high side so better negotiate it up front or diy.

 

[SKStinger]

We can agree to desagree for the extended service but 2002-2005 1.8t A4 had sludge problems with extended service life, 2006-2008 was the cam follower and cams that were the most affected, many 2009+ Developed high oil consumption from cylinder ring failure etc... very frequent and know problems that were reduced by changing oil sooner.
On BMW side N20 2.0t have had many problems / full engine failure that lower intervals help to mitigate etc...

since I keep my cars for long period I prefer add 100$ to my yearly budget to mitigate potential problem that are more frequent with turbo car and on top of that modified ones...


For overall service cost I do agree that are on the high side so better negotiate it up front or diy.

Those recent occurrences having nothing to do with oil change frequency. My 2010 2.0t had the oil consumption issue and it was an engine design flaw with the piston rings, recognized by Audi as such. Audi fixed it under warranty and it hasn't used a drop of oil since. There was no way to prevent it. Many tried. The solution was an engine out piston ring swap.

I would say a lot of what you're saying is placebo. Changing oil more frequently is not going to prevent an inherent flaw in the way the engine was manufactured. You may think it's helping but in actuality, synthetic oils are proven to last and work well beyond the manufacturer's guidelines, otherwise they'd set new ones.

 

[NS_Stinger]

I didn't really intend to spark a huge debate over this but interesting to see the different perspectives on Dealer service.

I ended up going in to get my #3 service and in a way it kind of saved my ass. I had been hearing quite a bit of brake squeal lately when applying my brakes, I was just convinced that it was my new Girodisc magic pads up front not loving the cold winter weather so I just shrugged it off. Well turns out it was actually my rear brakes howling because my inner rear pads were absolutely toast. Never would've guessed that after only 16,000miles they would be so heavily worn. So I'm happy I went in for this service and that this was caught before I ended up metal on metal before realizing what was going on...

 

[SKStinger]

I didn't really intend to spark a huge debate over this but interesting to see the different perspectives on Dealer service.

I ended up going in to get my #3 service and in a way it kind of saved my ass. I had been hearing quite a bit of brake squeal lately when applying my brakes, I was just convinced that it was my new Girodisc magic pads up front not loving the cold winter weather so I just shrugged it off. Well turns out it was actually my rear brakes howling because my inner rear pads were absolutely toast. Never would've guessed that after only 16,000miles they would be so heavily worn. So I'm happy I went in for this service and that this was caught before I ended up metal on metal before realizing what was going on...

Good timing then but still something that could have been corrected during a simple oil and filter change and you sharing the info about the brake squeal or the visual inspection that is part of Service 2.

What else did they do as part of the "brake service" that you paid extra for? What was the actual cost?

 

[NS_Stinger]

Good timing then but still something that could have been corrected during a simple oil and filter change and you sharing the info about the brake squeal or the visual inspection that is part of Service 2.

What else did they do as part of the "brake service" that you paid extra for? What was the actual cost?

I'm in a comp rental because they have to overnight ship rear pads. When they do the brake service they pull the pins and pads, lubricate everything and put it back together. It's in for a service #3 which is $395cad and includes oil/filter change, new cabin filter, front/rear brake service, lubrication of all weather stripping, hinges, latches and locks, fuel injector cleaner, tire rotation, full visual inspection and fluid top up.

 

[Jayphil]

Good timing then but still something that could have been corrected during a simple oil and filter change and you sharing the info about the brake squeal or the visual inspection that is part of Service 2.

What else did they do as part of the "brake service" that you paid extra for? What was the actual cost?

Service 2 include everything from Service 1
Service 3 include everything from Service 2 ans so on. That is why the brake service is also part of Service 3.

so yea technically OP you should pay only extra for the pads themselves and not install time since should be mostly covered in Service 3 cost brake maintenance part. Make sure to check your bill when you get your car back!

 

[NS_Stinger]

Yeah for sure, normally i'd never bother with the dealer replacing my pads since it's such an easy job to do, but when I saw the condition of the rear inner pads I didn't want to drive out of there without new pads on the back.

 

[NS_Stinger]

This is a good example of why the dealer inspections arent always a waste of money. I've been working on my cars for a long time now and my Girodisc front pads were a little noisy in the summer so when the squealing started I just assumed it was the pad compound on the magic pads making more noise than usua due to the cold weather. Also missing the rear inner pad is easy to overlook since it's not easy to spot unless you're really looking for it. The outer rear pad looked totally normal with lots of life left so very easy to miss.

 

[SKStinger]

I'm in a comp rental because they have to overnight ship rear pads. When they do the brake service they pull the pins and pads, lubricate everything and put it back together. It's in for a service #3 which is $395cad and includes oil/filter change, new cabin filter, front/rear brake service, lubrication of all weather stripping, hinges, latches and locks, fuel injector cleaner, tire rotation, full visual inspection and fluid top up.

Lubricate what though? The grease on the pad backing plates? There is nothing else to lube and that grease is meant to last for the life of the pads.

 

[runner1]

What a scam. Ten minutes and 450 after taxes. Absolute abomination. You don’t lube brakes, cabin filter is $20 on Amazon and takes 5 minutes. Come on folks stop throwing your money away. If any fluids need to be topped aside from washer fluid by service 3 you have a serious damn problem. Leaks should be addressed at every oil change as they would be obvious.

 

[Buklau]

Also includes GDI service, and a few other items

What exactly does that entail? If it’s just them using sea foam then just DIY for like $10.

I always do my own oil changes. I use Pennzoil Ultra Platinum 5w30 + Wix filter. The oil ends up costing me $16 CDN / 5L and the filter $9-10.

 

[ht_addict]

Follow what your manual says and you keep your warranty intact. Exact words from my Service advisor. Did it for 7yrs with my Optima Hybrid and had no issues.

 

[SKStinger]

Follow what your manual says and you keep your warranty intact. Exact words from my Service advisor. Did it for 7yrs with my Optima Hybrid and had no issues.

Right. The issue is that Dealers follow that service menu posted on the first page of this thread passing it off as “factory recommended” and it does not mirror the owners manual with made up items such as “brake service” that is a nothing item that isn’t described anywhere in the owners manual, same with the fuel injector cleaner that is not needed when using top tier gas. Flushing coolant at 4 years or 48,000 kms when the manual says 10 years or 120,000 kms.