Lets talk tuning, piggy back vs ECU flash.

[Angel]

I will say I talked to Matt when I scheduled my tune and one of the topics was flashing back to stock for maintenance. I was going to buy an extra ECU but he said it would be no problem as long as it wasn't like "FLASH ME NOW I'LL BE THERE IN AN HOUR".

I'm certainly not speaking for them, but he was definitely friendly and not trying to be stingy about it.

Yeah I don’t doubt he did ... but I just want to clarify the statements ... that’s all so potential customer know what to expect ... if you read both statements they are bit contradicting so I want know which one is it ... are you giving free updates and unlimited flashes as necessary or is it a case by case scenario ? I think it’s a fair question

 

[Tonkabob]

@Tonkabob do you pay to when getting your tune updates?

I dont pay. I think tune updates to your stage are free and the dealer reflash is one free but tork should answer that.
Edit: But i am also using an unreleased beta stage so special case. Its possible most the new advances go into stage 1.5 and 2.0 stage not sure.

 

[TorkMe]

Hey Matt....I thought Tork provided unlimited flashes? Or was this something just said on the other thread just because the competition provides unlimited flashes no questions asked?? FYI just so you dont say i am hating.....here the proof ....by your statement here seem like after the first time is a case by case scenario...sound a little fishy if you ask me....sound like a reason to charge when you feel like it.....I am just asking this as potential customer the statement below on the other thread clearly states you provide unlimited flashes, now you were asked the same question here by Kamauxx and it seems like the first time is free but after that is a case by case ...can you please clarify which it is ??
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Unlimited flashes, no... Matt was mistaken. And, no... Matt didn't say that because the others offer unlimited flashes, because the type of flash we offer is different and considerably more time consuming.

We take the reflash on a case by case basis because we do not allow people
to abuse the system or service that we offer. Hopefully this clears up any misinformstion that we posted and apologies for the confusion.

 

[Angel]

Unlimited flashes, no... Matt was mistaken. And, no... Matt didn't say that because the others offer unlimited flashes, because the type of flash we offer is different and considerably more time consuming.

We take the reflash on a case by case basis because we do not allow people
to abuse the system or service that we offer. Hopefully this clears up any misinformstion that we posted and apologies for the confusion.

Hi john I didn’t know you got on the forum but hey welcome ..... ok that clarifies .... just curious what would be the charge after the first time if Tork does not approve free ? Another question how do your clients know there is an update to their stage tune ??
Thanks

 

[Kamauxx]

Unlimited flashes, no... Matt was mistaken. And, no... Matt didn't say that because the others offer unlimited flashes, because the type of flash we offer is different and considerably more time consuming.

We take the reflash on a case by case basis because we do not allow people
to abuse the system or service that we offer. Hopefully this clears up any misinformstion that we posted and apologies for the confusion.

What would be considered abuse?

Say someone wanted to reflash to stock once every six months and let you know ahead of time, would that incur costs?

 

[TorkMe]

Hi john I didn’t know you got on the forum but hey welcome ..... ok that clarifies .... just curious what would be the charge after the first time if Tork does not approve free ? Another question how do your clients know there is an update to their stage tune ??
Thanks

Depends on the reason they have for wanting to flash the car.

We do not update flash tunes, we develop tunes based on power levels and when we release a tune, its been fully developed for that power level and for its intended purpose.

 

[TorkMe]

What would be considered abuse?

Say someone wanted to reflash to stock once every six months and let you know ahead of time, would that incur costs?

No costs would be incurred for wanting to do that other than shipping costs, but we would have concerns as to why the constant flash from stock to tuned. A tune is designed to be flashed and forgotten enjoy the new power and performance from the car

 

[Kamauxx]

No costs would be incurred for wanting to do that other than shipping costs, but we would have concerns as to why the constant flash from stock to tuned. A tune is designed to be flashed and forgotten enjoy the new power and performance from the car

Speaking from personal preference I'd rather have a stock ECU if I have to take it in for something relating to the engine. Paranoia I suppose.

 

[TorkMe]

Speaking from personal preference I'd rather have a stock ECU if I have to take it in for something relating to the engine. Paranoia I suppose.

Fair enough.

 

[Angel]

Depends on the reason they have for wanting to flash the car.

We do not update flash tunes, we develop tunes based on power levels and when we release a tune, its been fully developed for that power level and for its intended purpose.

understood, but what would be the cost to flash back? (Once the free bee is gone)

 

[TorkMe]

understood, but what would be the cost to flash back? (Once the free bee is gone)

Angel, that is what I am trying to explain to you. We take this on a case by case basis.

Lets say, dealer accidently load an update to the ECU without telling the customer. Customer uses their one time free reflash for that. Then, there is a critical update for emissions or a new fuel pump that requires a PCM flash. That one would be free also.

I cannot give you a price or how many times it would be free, because we have to know the reason for the flash needing to be redone.

 

[Kamauxx]

There's no error lights or anything associated with the tune, right?

And what's the turn around time for you guys to tune one?

 

[Tonkabob]

There's no error lights or anything associated with the tune, right?

And what's the turn around time for you guys to tune one?

No lights. I just took mine to the dealer for my repaint with tune in and all other mods. They drove it to the paint shop. Hope they didnt get on it!
I would only pull the tune for issues with some drivability issue to rule it out of the equation.
RC i removed for the trunk rattle dealer visit, just in case, and broke a clip on the turbo pressure sensor. Rc was nice enough to replace free but still $30 shipping from Germany.

 

[TorkMe]

There's no error lights or anything associated with the tune, right?

And what's the turn around time for you guys to tune one?

No lights at this time.

24 to 48 hours to read and flash the tune.

 

[Kamauxx]

No lights. I just took mine to the dealer for my repaint with tune in and all other mods. They drove it to the paint shop. Hope they didnt get on it!
I would only pull the tune for issues with some drivability issue to rule it out of the equation.
RC i removed for the trunk rattle dealer visit, just in case, and broke a clip on the turbo pressure sensor. Rc was nice enough to replace free but still $30 shipping from Germany.

The service ppl test driving it is what I'm most concerned with. They had my car for warranty work Thursday and test drove it for a few miles. That seems like a huge gamble to me.

 

[TorkMe]

The service ppl test driving it is what I'm most concerned with. They had my car for warranty work Thursday and test drove it for a few miles. That seems like a huge gamble to me.

You can always request they do not drive the car.

 

[Ritz]

No costs would be incurred for wanting to do that other than shipping costs, but we would have concerns as to why the constant flash from stock to tuned. A tune is designed to be flashed and forgotten enjoy the new power and performance from the car

I'm not sure I understand your rationale. If someone is a paying customer and they're willing to eat the shipping cost, what's the down side to you reflashing an ECU whenever the customer wants? It doesn't take very long at all and is automated. I doubt most people would even avail themselves of such a feature, but it would potentially be another way to differentiate your company from the competition.

Just thinking out loud.

Cheers!

 

[Kamauxx]

I'm not sure I understand your rationale. If someone is a paying customer and they're willing to eat the shipping cost, what's the down side to you reflashing an ECU whenever the customer wants? It doesn't take very long at all and is automated. I doubt most people would even avail themselves of such a feature, but it would potentially be another way to differentiate your company from the competition.

Just thinking out loud.

Cheers!

What competition?

 

[Angel]

I'm not sure I understand your rationale. If someone is a paying customer and they're willing to eat the shipping cost, what's the down side to you reflashing an ECU whenever the customer wants? It doesn't take very long at all and is automated. I doubt most people would even avail themselves of such a feature, but it would potentially be another way to differentiate your company from the competition.

Just thinking out loud.

Cheers!

Agreed presertech offers unlimitated tunes no matter what you just pay shipping no questions asked lol ... they would not differentiate they would meet the competition......but little things like this can make a difference ... I am leaning to drive to Atlanta this coming summer with my friend to get our cars tuned by presertech....

 

[Angel]

What competition?

Presertech offers unlimited flashes no questions asked there customer service is off this world meaning is amazing .... that’s the competition