Disappointed is not the word

[AV8R]

 

[AV8R]

Get that vin number & make sure they don’t palm it back onto you.
They clearly rushed this car just to get the end of month sale, you could pay me to go back to that dealership & I would report the to KA for dodgy practices, if they think they could get away with that, what other crap are they hiding & may do in the future.

To be honest I don’t really think KA would give a rats about it, that’s the feeling I got when I spoke to them once before.

 

[AV8R]

We hadn't even sat in it, we were so busy looking at the outside of it. It was in the showroom, it we could see the marks in that light it makes you wonder how bad it may have looked in daylight.
I also wonder if they were in such a hurry to get their end of month quota up, they wanted to sell it quickly and thus failed to inspect it properly.
Of course Brian was very apologetic and said " this is not to our standards and I 'm so disappointed too "

Well their booboo is going to cost them dearly now. Let’s see if they offer you compensation in some way apart from sorry. So far a marketing terms this is the biggest FU a dealer could make.

 

[ShannonC]

To be honest I don’t really think KA would give a rats about it, that’s the feeling I got when I spoke to them once before.

Perhaps, however their brand reputation is damaged when things like this happen so it is something they should take note if enough fuss is created.

 

[AV8R]

I think at this point poor Flameangel just wants her car and be done with it. Five weeks more to get a pristine one is not too much longer to wait. As you all know I waited five months , flames been waiting even longer before she finally bit the bullet.

 

[Flameangel]

Guess we don't call car salesmen land sharks for nothing, but they f*cked up and can rectify it

 

[AV8R]

Go get em!

 

[AV8R]

The posse is ready and waiting when u need us! Lol

 

[ecko04]

Flame, that sucks! Does this particular dealership have a track record of shenanigans?

I’ll play devils advocate instead of piling on, but during transport and storage anything can happen.

New cars have PDR done all the time once they arrive for dents that occurred in transport. Wheel scuffs are refinished before listing it for sale. Paint is stripped, coated, and waxed for vehicles that have been in storage for some time. The difference is these things are done BEFORE we see the car and that plays a role in the brand reputation.

Someone dropped the ball and I wouldn’t point the finger at any 1 person as the salesperson and sales manager should have looked at the car, in addition to the person who was supposed to paint prep and coat, before committing to sell it.

It doesn’t surprise me that they probably thought they had time to detail the paint for an out of town shopper. They probably saw the swirl marks and scratches and figured they could handle those onsite and just have to reveal the rubber to you with an apology and a statement about them ordering the part and replacing it. Then suddenly they noticed the detail either wasn’t done or the paint wasn’t prepped prior to coating.

I have no comment for how the rubber was mangled in such a fashion and in a visible location but no one caught that before you drove up there.

I’m glad you decided to wait for another car to come in that meets your desires.

 

[itguy61]

Somebody messed it up with a Rotary buffer. Get a new one! So sorry, I know you are disappointed!

 

[AV8R]

Somebody messed it up with a Rotary buffer. Get a new one! So sorry, I know you are disappointed!

Sounds feesible but i dont think a buffer got anywhere near the car the paint was crap

 

[nhcowboy28]

Punch every single one of them in the giblets.

F’rs.

 

[Flameangel]

Flame, that sucks! Does this particular dealership have a track record of shenanigans?

I’ll play devils advocate instead of piling on, but during transport and storage anything can happen.

New cars have PDR done all the time once they arrive for dents that occurred in transport. Wheel scuffs are refinished before listing it for sale. Paint is stripped, coated, and waxed for vehicles that have been in storage for some time. The difference is these things are done BEFORE we see the car and that plays a role in the brand reputation.

Someone dropped the ball and I wouldn’t point the finger at any 1 person as the salesperson and sales manager should have looked at the car, in addition to the person who was supposed to paint prep and coat, before committing to sell it.

It doesn’t surprise me that they probably thought they had time to detail the paint for an out of town shopper. They probably saw the swirl marks and scratches and figured they could handle those onsite and just have to reveal the rubber to you with an apology and a statement about them ordering the part and replacing it. Then suddenly they noticed the detail either wasn’t done or the paint wasn’t prepped prior to coating.

I have no comment for how the rubber was mangled in such a fashion and in a visible location but no one caught that before you drove up there.

I’m glad you decided to wait for another car to come in that meets your desires.

No idea if they pull these types of stunts, first time we have had dealings with them.

 

[Manaz]

Wow. That is terrible.

You hear stories about dealers not doing pre-delivery inspections, but this is shocking.

There's no way they didn't know the car was in that condition. Just no way. They were hoping you'd not notice and it wouldn't be their problem any more.

I suspect that rubber has been damaged in handling, it will have nothing to do with a bird pecking at it.

I'd simply not accept that car, ever. And I'd be asking the dealer why you shouldn't demand your money back and go find a car from a dealership who actually gives a shit about their customers. They should be throwing things at you to keep you as a customer at this point - particularly if they want your pre-sales servicing work.

Personally, I'd never take a dealer up on paint protection, and I'd be inclined in your case to ask them to deliver a new car, without them messing with it, and them paying your installer of choice to do the paint protection instead.

So sorry that your great day turned out to be less than perfect.

 

[westcoastGT]

Sorry for this !! There was a member whose car was damaged in a similar fashion but never noticed until they had it home ..............they'll make it right ! back to your Baileys !! your new car will be perfect ................

 

[itguy61]

Sounds feesible but i dont think a buffer got anywhere near the car the paint was crap

That is exactly what those marks are. The pictures she is posting clearly show circular scratches which are the result of paint damaged by a rotary buffer. Many dealers use these for detailing and sometimes removing cosmoline. If they were doing correction to apply paint protection they buff it out and most use rotary buffers. Seen this many times.

 

[AV8R]

That is exactly what those marks are. The pictures she is posting clearly show circular scratches which are the result of paint damaged by a rotary buffer. Many dealers use these for detailing and sometimes removing cosmoline. If they were doing correction to apply paint protection they buff it out and most use rotary buffers. Seen this many times.

Isn’t the point of buffing to remove the swirl marks?

 

[westcoastGT]

Isn’t the point of buffing to remove the swirl marks?

a rotory buffer in the wrong hands is a very dangerous paint weapon !!

 

[eflyguy]

Wow.. what an awful story.

I probably have a dozen Kia dealers within an hours drive from me, but flew over 500 miles to buy mine from a reputable dealer who had demonstrated their integrity on this forum. Doesn't help you, but reinforces my decision.

 

[washguy]

You know what? I would change dealers like right now.....do not do biz with a place that is stoopid like that....find another car at another dealer ! Wash