Wow this is an ABSOLUTELY DISGUSTING misuse of vendor feedback and I'm extremely disappointed that it would be allowed to stay here. Poor showing by you, Mr. Admin. While I agree you can't police everything, there should be a method to at least have FACTS taken into consideration before a paying vendor gets slammed. You can't just wash your hands of everything if you want to run a forum by yourself.
Yes, obviously I had absolutely no idea this had been posted, otherwise I would have chimed in here earlier. The fact of the matter is that this item was expected to depart as per the original estimated timeframe, plain and simple. I had received multiple emails from people partaking in the M&S spoiler Group Buy requesting basic information and those individuals generally received a reply similar to "the items are expected to be here in x-amount of weeks and delivered x-amount of days thereafter once painted". While the OP did send a similar email, his order was from prior to the start of the GB and in fact was due to ship out this week. (Note it could not ship immediately because he also added in pre-painting, which can take 1-3 weeks to complete). I should also mention that our area of New York also got hit with not one, but two major snowstorms that reached the state of emergency level and also knocked out power for thousands--including the paint shop. This is why the overall timeline would have been at the absolute maximum. Admittedly, I made the mistake of associating him with the GB and gave the update for a GB purchaser. Yes, there was an email conversation further down the page, and it was my fault for not scrolling all the way to verify. There were unfortunately very few spoiler orders at the time, especially being prepainted. At that point, he completely flew off the handle demanding a refund and being overly abrasive. I informed him my prior reply was in error and assured him that the spoiler, not being part of the GB, was just finishing up with the paint process (which we already paid for) and still expected to depart as originally planned--NOT that it would be in a few weeks. Again, I received abrasive replies not taking a single shred of information that was just relayed into consideration. Completely and utterly ridiculous behavior from a grown adult.
And side note....the OP made his purchase shortly before the GB started. When he saw the GB, he asked if he could switch his order into that and receive a reimbursement for the price difference. I understand why he asked it, but since he purchased an in-stock item (instead of a pre-order item) and paid non-GB rate (which we already paid to the paint shop) I informed him that it was not possible. That being said, I could tell he was already ticked off as a result, so I have no doubt this added to the fury he unleashed in his emails and how he's acting here. I guess that's what happens on the internet these days though. If things don't go your way, you lash out and those working their asses off to support a platform. Bravo, the molehill is officially a mountain.
