Bad Avoid Importshark

[SteveCo]

Wow this is an ABSOLUTELY DISGUSTING misuse of vendor feedback and I'm extremely disappointed that it would be allowed to stay here. Poor showing by you, Mr. Admin. While I agree you can't police everything, there should be a method to at least have FACTS taken into consideration before a paying vendor gets slammed. You can't just wash your hands of everything if you want to run a forum by yourself.

I disagree - this is exactly what a vendor feedback forum is here for. Nobody other than the two parties involved are privy to the 'FACTS' of what happened on a given transaction, so Șal is doing exactly what he should be for now - staying out of it.

 

[Kia Stinger]

Poor showing by you, Mr. Admin. While I agree you can't police everything, there should be a method to at least have FACTS taken into consideration before a paying vendor gets slammed. You can't just wash your hands of everything if you want to run a forum by yourself.

I'm not a judge or a mediator. I don't need to get in the middle of disputes. If I see disputes becoming a frequent issue, that's when I step in. Before that time, disagreements are for you and your customers to work out.

 

[Kia Stinger]

I disagree

Everyone disagrees.

 

[iclicku]

Everyone disagrees.

I hope everyone sees the subtle humor in the post above...

 

[ImportSharkMike]

Some of you guys may disagree but the fact remains that I was not even given a chance to reply before he went nuts on us by sending multiple emails in a row--each more and more aggressive--and immediately ran off to file a dispute for the payment. Most customer emails are replied to within a few hours, and we weren't even given that liberty, much less the absolute max which would be 12 hours. If I even had the opportunity to read the first one he sent before he continued on, then I'm sure I could have calmed his nerves. I'm not the only one who answers emails, but on this evening that was apparently the case. Also, at no time did I refuse him a refund. If I saw the guy was already this agitated, I would have just suggested it.

 

[English D]

well I think your first response says it all I suggest you change your attitude you are here as a guest vendor bite your lip eat some humble pie and move on or I would think that will no longer be welcome you have had more complaints that compliments I have read your posts across the forum and you so come off a little arrogant and you know how it works it take 11 people to praise you and 1 to complain. this is based on my opinion in full and wish you all the best.

 

[Kia Stinger]

Every vendor/business experiences occasional bumps in the road. Everyone, including customers, expect this. It's how you handle those situations that influence future customers. We're all only human.

 

[ScottM]

The customer is always right. Someone should be humble and stop making excuses. Thats just my "humble" opinion. In any event, as many have said... those of us who are deciding whether to do business with said company have this thread to chew on.

 

[GTB]

This is why the Amazon Mega-Giant is eating up businesses left and right. You literally can go ballistic on a rep, they will compliment you for your creative insults and then reward you with a 5 dollar amazon gift card.

 

[Got_Stinger]

This is why the Amazon Mega-Giant is eating up businesses left and right. You literally can go ballistic on a rep and they will compliment you on your creative insults and then reward you with a 5 dollar amazon gift card.

That's what wrong with our culture today. I have been treated fairly and replied to every time by mike. Paying vendors should have the ability to work situations out to a degree before their reputation in tarnished....wouldnt you want the same if you were running a business?

In this situation people will have a negative perception of importshark because only one side of the story was heard for days. As far as his answer I think anyone who truly thought they did the best they could to handle a customer would feel blind sided by this. No matter who was right or wrong the truth is somewhere in between. I'm ordering my s type spoiler and will report back when everything goes smoothly.

 

[ballistic]

That's what wrong with our culture today. I have been treated fairly and replied to every time by mike. Paying vendors should have the ability to work situations out to a degree before their reputation in tarnished....wouldnt you want the same if you were running a business?

In this situation people will have a negative perception of importshark because only one side of the story was heard for days. As far as his answer I think anyone who truly thought they did the best they could to handle a customer would feel blind sided by this. No matter who was right or wrong the truth is somewhere in between. I'm ordering my s type spoiler and will report back when everything goes smoothly.

sounds like the free market is working itself out.

 

[voon]

An opinion not related to this vendor/customer pair ... I just mean this in general (but posting here sine we're discussing this here atm):

I agree that good and bad has to flow, but: it would be kind of a good mechanism, if vendors somehow get a message/notification, that a thread on them has been opened, good or bad. I think it's important that both parties can try to lay down their story early enough, so that we don't have something festering based on emotions and rumours.

 

[ballistic]

An opinion not related to this vendor/customer pair ... I just mean this in general (but posting here sine we're discussing this here atm):

I agree that good and bad has to flow, but: it would be kind of a good mechanism, if vendors somehow get a message/notification, that a thread on them has been opened, good or bad. I think it's important that both parties can try to lay down their story early enough, so that we don't have something festering based on emotions and rumours.

the only 2 people who know every last detail are mike and the op. if the op comes here and says everything worked out okay in the end then i don't see why we can't close this up for good. but will the op come back and say this?

 

[Kamauxx]

In this situation people will have a negative perception of importshark because only one side of the story was heard for days.

I think his reply did more to harm his standing than the original complaint.

As far as his answer I think anyone who truly thought they did the best they could to handle a customer would feel blind sided by this.

That may be the case but he chose to lash out at the site administration, claiming "paying vendor" privilege and at his paying customer. Again, the way he chose to respond in this situation did him more harm than good. He would have been better off if he had said nothing at all--especially considering the seriously shady reputation he's brought with him from other KDM forums.

 

[Mach_Tuck]

Unless we see the actual email chain, this is just a "he said, she said" argument.

While I agree there are always two sides to every story, I feel that a Vendor should take the high road with regard to responses and actions. @ImportSharkMike first response here was a bit "harsh" and i can understand, from a personal POV, having read up to his post. However, I feel that, from a professional/business POV, a vendor should not partake in name calling or whatever, state the facts and be done with it.

Having read all of this, I would wager that both parties became petty/aggravated and quickly escalated this into a pissing match of sorts.

I am hopeful to see more positives from this Vendor as it does appear he offers good product and pricing.

 

[Ivansito]

To be honest, the title of the thread is rather aggressive. It's good to express your opinion or your experience. Weather it be good or bad. But I we have to police is a overwhelming expression like a " Avoid Importshark!!" It honestly made me extremely concern seeing how I have current orders with them and was worry I had made a mistake. And despite my positive experience with importshark ,I couldn't help but let the OP cause me paranoia and unfounded concern that were not my experiences.
This is a new community and with it comes growing pains. But any growth is good.

 

[AV8R]

I think this has gone too far. Even though everyone has a right to their opinion you have to be careful when it comes to a written discussion as you can’t gauge the tone correctly. I must say Mike has shot back hard as you would expect if your reputation is at risk. On the other side the customers have had their say as they have felt they have been put out. The main thing is they you both put your emotions aside and look at the issue constructively and come to a mutual agreement. Often your idea of the principal of the case is what makes you keep your stand. My suggestion is put it down to experience for both sides. Wipe the slate clean and start again. Forgiveness does not change the past but it does enlarge the future.
As moderators and administrators we keep the peace and the rules and try not to have opinions so please don’t throw muck at us. This is a forum and just like a soap box everyone is entitled to say their bit but also obey the rules and of course be prepared to get a response after.

 

[ScottM]

I'll end my thoughts on the topic with this. It's usually never the problem that occurs that's the issue, it's the response to that issue. The vendors response in this thread makes me not want to have an issue that the vendor needs to solve. Also, I am not concerned about the 1,000 emails (I exaggerate) that have gone back and forth between them, I am concerned by the vendors response in this thread. BUT...to each there own and the vendor may be amazing all the way around, just not my cup of tea response.

 

[RandallK]

I have ran a few sizable divisions of companies in my professional life and as much as we strived to give the best customer experience.. the customer is always right term is nonesense and consumers hide behind this and become self proclaimed victims..

Should companies strive to provide industry leading service, absolutely.. Should companies provide consistent and transparent communication, absolutely.....

But no one should have to eat a bag of shit including businesses...

I am no way insinuating that is the case here... but if this place terns into the Yelp of Stinger vendors, it will loose all credibility and it will show me not much has changed on forums since my 10 year hiatus.

 

[Kia Stinger]

if this place terns into the Yelp of Stinger vendors

Well let's hope that doesn't happen. Because I wouldn't like it either.