My wife was interested in the Telluride and I was interested in the Stinger which I was considering trading or selling my Camaro.
On Saturday 5/27, we test drove the Telluride EX with a salesman I think his name was Ramon. When we asked him to do the valuation on my wife’s 2016 Tucson he said it would take 30-40 mins, this is after he had already checked the car out, which we found to be odd.
During the time while we were waiting I asked to checkout the Stinger GT1 and GT2. He gets a key and we go out to a micro blue GT2. After sitting in it, I told him I wanted to test drive it. He then tells me what management doesn’t allow test drives on the Stinger without a commitment to buy, which I found to be absurd — especially from a person with a $60K Camaro. Why would I commit to buy something I had only just sat in? I could’ve lied and said sure I’d buy it just for the test drive, but why should a prospective customer have to jump through those hoops?
We go back inside and he says he can do $16K on the trade, which was fine. I asked him to get me numbers so I can see the price of the Telluride, taxes, fees, etc. When he came back with the paper I’m reviewing it and the manager added an additional destination fee of nearly $2000. This is in addition to the already included destination fee on the sticker of $1045, and a $799 dealer processing fee. Also, while he told us $16K on the trade, the sheet had $15K. Add it all up and we’re $3000 over MSRP.
At this point we gathered our belonging and left because we don’t have time for these games. Either you want to sell a car, or two, and get the sale in the books or you want to stonewall. When simple numbers look off, I walk because I’m not going back and forth about what should be self-evident to a business.
It’s sad because Koons Kia is 10 mins from our house and I just purchased my sister in law a new Hyundai Sonata from the Koons in Silver Springs with such a pleasant experience there.
I took my business to Brown’s Kia of Manassas where I purchased the GT1 Stinger.
On Saturday 5/27, we test drove the Telluride EX with a salesman I think his name was Ramon. When we asked him to do the valuation on my wife’s 2016 Tucson he said it would take 30-40 mins, this is after he had already checked the car out, which we found to be odd.
During the time while we were waiting I asked to checkout the Stinger GT1 and GT2. He gets a key and we go out to a micro blue GT2. After sitting in it, I told him I wanted to test drive it. He then tells me what management doesn’t allow test drives on the Stinger without a commitment to buy, which I found to be absurd — especially from a person with a $60K Camaro. Why would I commit to buy something I had only just sat in? I could’ve lied and said sure I’d buy it just for the test drive, but why should a prospective customer have to jump through those hoops?
We go back inside and he says he can do $16K on the trade, which was fine. I asked him to get me numbers so I can see the price of the Telluride, taxes, fees, etc. When he came back with the paper I’m reviewing it and the manager added an additional destination fee of nearly $2000. This is in addition to the already included destination fee on the sticker of $1045, and a $799 dealer processing fee. Also, while he told us $16K on the trade, the sheet had $15K. Add it all up and we’re $3000 over MSRP.
At this point we gathered our belonging and left because we don’t have time for these games. Either you want to sell a car, or two, and get the sale in the books or you want to stonewall. When simple numbers look off, I walk because I’m not going back and forth about what should be self-evident to a business.
It’s sad because Koons Kia is 10 mins from our house and I just purchased my sister in law a new Hyundai Sonata from the Koons in Silver Springs with such a pleasant experience there.
I took my business to Brown’s Kia of Manassas where I purchased the GT1 Stinger.
