Bad Koons Kia of Woodbridge

[Stinger-Performance]

Koons' delaer network has somehow managed to get away with the deceptive practice of adding in their own destination/freight fee equal to what is already on the Monroney label, in essence a double charge. You can point it out to them and argue it all day long, but I doubt they would remove it (or the public would know and everyone would demand the same thing).

They certainly won't budge on that destination fee. I argued with them about it for 3 days over the phone and told them straight up I'd buy the car if they would drop that double charge and not only would they not drop it, they continued to argue that it was a legitimate means of calculating cost no matter how many times I explained that it's part of the MSRP and therefore can't be added back in unless they discount the MSRP by $1000. Told them to shove it and got a better deal elsewhere (smaller dealer discount but cheaper overall because of the lower processing fee and lack of a second destination charge).

Their lease payment also calculated out to be $670 a month for a GT that had been negotiated down to below 30k w/rebate. This was over $100 more than it should have been and even when I asked them what values they were using to calculate it so I could plug them into Kia's own lease calculator, the numbers weren't close. They refused to explain why this was, though they magically made it $50 cheaper the next day with no explanation (which still made it over $50 too high).

They should rename the place Crooks of Woodbridge.

 

[DJB]

I'm in VA, but was recently shopping around for a deal on a GT1. I bought my first Stinger from Koon's in Woodbridge and had a mediocre experience at best. I considered doing business with them again recently, but only as a last resort as they do play games with their pricing and suck at the customer experience side of things. I ended up buying a GT1 from King Kia in Gaithersburg, MD last week. They were able to match the dealer discount off MSRP as Northern VA dealerships. They waived the freight / delivery fee after I spoke up about it, and have the processing fee capped at $300 per MD state law. Also, you will only pay sales tax on the vehicle price minus the trade (if you're trading in.) Not sure if they have any GT1's at the moment, but they might be worth talking to. Low sales pressure, reasonable customer service, and good negotiating possibilities.

How much did you pay at kings? I’m in negotiations with them now. I have an OTD price at Koons Kia for a Gt1 for 40190 (taxes and everything included) but kings are telling me they would beat any price. They have a gt2 for 39k listed.

 

[SnazZ]

How much did you pay at kings? I’m in negotiations with them now. I have an OTD price at Koons Kia for a Gt1 for 40190 (taxes and everything included) but kings are telling me they would beat any price. They have a gt2 for 39k listed.

I bought my '18 Premium from Koon's, but I bought my '19 GT1 from King Kia in Gaithersburg. I'm not sure if what you're being offered is a good price these days...haven't been keeping track. I will say that my out the door price was lower for my GT1, but it was set up as a lease (that I have since bought out.). You might get a better deal by doing the Lease Then Buyout thing that has been discussed at length on these forums.

 

[R. Walsh]

I just purchased a new GT2 AWD from Hendrick Kia in Cary, NC, but I had found Koon's online first. i loved the price that their website quoted, but when I called to nail down some real numbers then all of that changed. I am not sure if I might have saved a few dollars going through thor not, but know that I am not comfortable making a major purchase from people that I don't trust. The people at Hendrick did everything that they said they would do before the sale and have followed up after the sale and been very supportive.

 

[SnazZ]

I just purchased a new GT2 AWD from Hendrick Kia in Cary, NC, but I had found Koon's online first. i loved the price that their website quoted, but when I called to nail down some real numbers then all of that changed. I am not sure if I might have saved a few dollars going through thor not, but know that I am not comfortable making a major purchase from people that I don't trust. The people at Hendrick did everything that they said they would do before the sale and have followed up after the sale and been very supportive.

That's a common complaint about Koon's. Their advertised price includes all rebates, including ones that very few people qualify for. After you cut through the BS, the potential to get a good deal is still there but their tactics turn off a lot of genuinely interested customers. I was able to cut through the BS on my first Stinger deal and tried again on my 2nd, but didn't get as good a deal as I was able to get elsewhere.

 

[ecko04]

Koons is trash. I don’t have enough characters to explain my utter disdain towards them.

 

[R. Walsh]

That's a common complaint about Koon's. Their advertised price includes all rebates, including ones that very few people qualify for. After you cut through the BS, the potential to get a good deal is still there but their tactics turn off a lot of genuinely interested customers. I was able to cut through the BS on my first Stinger deal and tried again on my 2nd, but didn't get as good a deal as I was able to get elsewhere.

I think at some point in our conversation I heard the salesman say something about the important thing being where you got the cheapest price in the end. That isn't always the most important thing. If I feel that I am unable to trust what someone is telling me in one area then how can I trust what they are telling me about anything else. I am a simple man that believes in old fashioned values. Just do things the right way, make a fair profit, and stand behind what you do and/or say.

 

[SnazZ]

I think at some point in our conversation I heard the salesman say something about the important thing being where you got the cheapest price in the end. That isn't always the most important thing. If I feel that I am unable to trust what someone is telling me in one area then how can I trust what they are telling me about anything else. I am a simple man that believes in old fashioned values. Just do things the right way, make a fair profit, and stand behind what you do and/or say.

Agreed. That was another factor in why I chose not to buy from Koon's again.

 

[Don Tonberry]

I went to Koon's Kia initially but had a similar experience. I ended up going to Brown's Kia in Manassas instead

 

[curt m]

I bought 2 stingers from Koons. First was my GT which was a good experience overall and the best price anywhere. The second was a base 2.0 for my son. They advertise the WOW price that everyone gets and when i went to buy it they would not honor the wow price saying there was a military rebate we did not qualify for. total BS cause the wow price promise clearly says everyone gets that price and other rebates (and specifically listed military) may apply to those who qualify. Bottom line it was still a good deal but $400 more than I should have paid and never going back to Koons.

 

[rbix]

I just purchased a new GT2 AWD from Hendrick Kia in Cary, NC, but I had found Koon's online first. i loved the price that their website quoted, but when I called to nail down some real numbers then all of that changed. I am not sure if I might have saved a few dollars going through thor not, but know that I am not comfortable making a major purchase from people that I don't trust. The people at Hendrick did everything that they said they would do before the sale and have followed up after the sale and been very supportive.

Do you mind sharing what you paid for your GT2 AWD? Hendrick gave me a good but not great offer. Koons and Browns might have a more attractive offer. Need to see if I can push Hendrick more, or just make the 4 hour drive to VA/MD dealerships

 

[DT88]

Koons is trash. I don’t have enough characters to explain my utter disdain towards them.

They have shitty communication too!

 

[ecko04]

They have shitty communication too!

The best thing I did was take a trip to Browns just on a hunch. Totally worth it!

 

[PhillyKev]

I bought my 2019 GT1 AWD in Black with Red Interior from Koons Kia back in August.

I had a great experience with my individual salesman, AB (never got his full name, only his nickname). We spoke over the phone when I saw a 2019 GT1 AWD for $39,500 (Ceramic Silver, Red Interior). We texted every day for about a week and he was genuinely excited for me to become a new Stinger owner. As I was about to leave to drive down from Philly, he called me and sadly told me that the car sold so if I didn't come down, he'd understand. But he told me there was a 2019 GT1 AWD (Black, red interior) (straight off the delivery truck with factory protective plastic still all on the seats and wheels, see attached pics). It kind of worked out because the CS Stinger had the front plate bracket installed due to VA law (don't need it in PA), but since the black Stinger was straight off the truck, they did not have time to install the bracket (AB told me over the phone that they would charge me to remove the bracket on the CS Stinger, so that's another W).

When I arrived, I test drove the car with AB and he was just as cool in person. Then I spoke with the manager and couldn't get him to waive any of the BS fees (~$2000). Besides those fees, the car was pretty much the price that AB had given me over the phone (AB got me an estimate at $36,000 because the specific color combination selling literally the minute I was going to drive down disappointed both of us). I had visited Value Kia in Philadelphia before I came down, and they told me my 2008 VW Passat was too old for the conquest rebate. AB helped me get that rebate by telling me that I could just show the title for my mom's 2014 MB E350 because he could apply the conquest rebate to any eligible cars in my immediate family (I don't know if he finessed this for me, or if that's actually within the rules). The only rebate I did not get was the $2000 rebate because I chose the 0% APR option, so that bumped it up to $38,000. Taxes were ~$3500 (I thought I'd luck out with VA's 4% sales tax, but since I was registering in Philly, that bumped it up to 8%), making the OTD price ~$43,500. Then when I was signing my paperwork with the finance department, the woman working commented on my "affluence" and tried to get me to buy a bunch of extra services for thousands of dollars more. She kept pushing me to buy those extra services, saying someone with the type of money I had shouldn't mind spending the extra bread. I have no idea where she got this idea that I was wealthy (I'm not... yet), considering I pulled up in my 2008 VW Passat with a stupid amount of body damage (I'm surprised I even got $500 for it), and I was dressed like your average Joe (My credit score was 820 at the time, so she may have been assuming from there). I felt like she was trying to take advantage of a younger customer (I'm 23) who would get scared into buying those services. I only bought the Gap Insurance, bringing my OTD price up to just under $45,000, just because that is the only extra insurance my parents ever got on their vehicles.

I did a plate transfer so I could use my old plate on my new Stinger, and was told the process should only take a couple weeks. A month and about a dozen parking tickets went by before I hit them back up to see why I wasn't getting my registration to use my plate to get an annual city parking pass. Some lady from the tags/title department told me I had to go to the DMV to transfer my title to the new owner. I called and fired back, saying that I signed everything and I shouldn't have to do anything more. She said this was a normal process for all out-of-state buyers. So I wait 4 hours at the DMV, and once I'm up, they tell me I have to go to the tags/title office down the street, and that the DMV is the wrong place to do that. Then I go to the tags/title office, and they tell me that it is not a normal process for the new car owner to do anything outside of singing the paperwork at the dealership, and I just had to wait it out. So this woman at Koons had no idea what she was talking about and made me take off work to do something I did not have to do. I called Koons back, and they admitted that my paperwork had gotten scrambled and they forgot to submit it. I asked for them to pay my parking tickets off since it was completely their fault and never heard back.

Anyway, I haven't heard back from Koons besides asking for feedback via automated emails, and I don't plan on connecting with them again. I went to Cherry Hill Kia in New Jersey for my first service, and they treated me like an absolute VIP over there. I bought staggered 19" Michelin A/S 3+ for this winter, and they installed them free of charge with my first service. The rep that was helping me walked up to where I was sitting every 10 minutes to update me on the status of my car, and how much longer every step would take. That was real awesome, especially because Koons set the bar so low for all Kia dealerships in my head.

The only kudos I can give to Koons is that they kept true to the price they gave me plus the fees (it was my choice to forgo the $2000 rebate to get the 0% APR) and that they did not charge me for any of the dealer add on such as mud guards. And AB was awesome, I could not speak more highly of him. He was honest from day 1, and our relationship was built off pure excitement about the Stinger, nothing financial or business related. I'll never go back to Koons unless he takes over the dealership .

 

[me&stinger]

I bought my 2019 GT1 AWD in Black with Red Interior from Koons Kia back in August.

I had a great experience with my individual salesman, AB (never got his full name, only his nickname). We spoke over the phone when I saw a 2019 GT1 AWD for $39,500 (Ceramic Silver, Red Interior). We texted every day for about a week and he was genuinely excited for me to become a new Stinger owner. As I was about to leave to drive down from Philly, he called me and sadly told me that the car sold so if I didn't come down, he'd understand. But he told me there was a 2019 GT1 AWD (Black, red interior) (straight off the delivery truck with factory protective plastic still all on the seats and wheels, see attached pics). It kind of worked out because the CS Stinger had the front plate bracket installed due to VA law (don't need it in PA), but since the black Stinger was straight off the truck, they did not have time to install the bracket (AB told me over the phone that they would charge me to remove the bracket on the CS Stinger, so that's another W).

When I arrived, I test drove the car with AB and he was just as cool in person. Then I spoke with the manager and couldn't get him to waive any of the BS fees (~$2000). Besides those fees, the car was pretty much the price that AB had given me over the phone (AB got me an estimate at $36,000 because the specific color combination selling literally the minute I was going to drive down disappointed both of us). The only rebate I did not get was the $2000 rebate because I chose the 0% APR option, so that bumped it up to $38,000. Taxes were ~$3500 (I thought I'd luck out with VA's 4% sales tax, but since I was registering in Philly, that bumped it up to 8%), making the OTD price ~$43,500. Then when I was signing my paperwork with the finance department, the woman working commented on my "affluence" and tried to get me to buy a bunch of extra services for thousands of dollars more. She kept pushing me to buy those extra services, saying someone with the type of money I had shouldn't mind spending the extra bread. I have no idea where she got this idea that I was wealthy (I'm not... yet), considering I pulled up in my 2008 VW Passat with a stupid amount of body damage (I'm surprised I even got $500 for it), and I was dressed like your average Joe (My credit score was 820 at the time, so she may have been assuming from there). I felt like she was trying to take advantage of a younger customer (I'm 23) who would get scared into buying those services. I only bought the Gap Insurance, bringing my OTD price up to just under $45,000, just because that is the only extra insurance my parents ever got on their vehicles.

I did a plate transfer so I could use my old plate on my new Stinger, and was told the process should only take a couple weeks. A month and about a dozen parking tickets went by before I hit them back up to see why I wasn't getting my registration to use my plate to get an annual city parking pass. Some lady from the tags/title department told me I had to go to the DMV to transfer my title to the new owner. I called and fired back, saying that I signed everything and I shouldn't have to do anything more. She said this was a normal process for all out-of-state buyers. So I wait 4 hours at the DMV, and once I'm up, they tell me I have to go to the tags/title office down the street, and that the DMV is the wrong place to do that. Then I go to the tags/title office, and they tell me that it is not a normal process for the new car owner to do anything outside of singing the paperwork at the dealership, and I just had to wait it out. So this woman at Koons had no idea what she was talking about and made me take off work to do something I did not have to do. I called Koons back, and they admitted that my paperwork had gotten scrambled and they forgot to submit it. I asked for them to pay my parking tickets off since it was completely their fault and never heard back.

Anyway, I haven't heard back from Koons besides asking for feedback via automated emails, and I don't plan on connecting with them again. I went to Cherry Hill Kia in New Jersey for my first service, and they treated me like an absolute VIP over there. I bought staggered 19" Michelin A/S 3+ for this winter, and they installed them free of charge with my first service. The rep that was helping me walked up to where I was sitting every 10 minutes to update me on the status of my car, and how much longer every step would take. That was real awesome, especially because Koons set the bar so low for all Kia dealerships in my head.

The only kudos I can give to Koons is that they kept true to the price they gave me plus the fees (it was my choice to forgo the $2000 rebate to get the 0% APR) and that they did not charge me for any of the dealer add on such as mud guards. And AB was awesome, I could not speak more highly of him. He was honest from day 1, and our relationship was built off pure excitement about the Stinger, nothing financial or business related. I'll never go back to Koons unless he takes over the dealership .

View attachment 35997 View attachment 35998

Aside from the GAP insurance (through the dealership), sounds like a great deal! The red interior is eye-catching and I'm sure you already know that the Stinger is a total joy of a ride! Congrats on your new car!

 

[DT88]

I bought my 2019 GT1 AWD in Black with Red Interior from Koons Kia back in August.

I had a great experience with my individual salesman, AB (never got his full name, only his nickname). We spoke over the phone when I saw a 2019 GT1 AWD for $39,500 (Ceramic Silver, Red Interior). We texted every day for about a week and he was genuinely excited for me to become a new Stinger owner. As I was about to leave to drive down from Philly, he called me and sadly told me that the car sold so if I didn't come down, he'd understand. But he told me there was a 2019 GT1 AWD (Black, red interior) (straight off the delivery truck with factory protective plastic still all on the seats and wheels, see attached pics). It kind of worked out because the CS Stinger had the front plate bracket installed due to VA law (don't need it in PA), but since the black Stinger was straight off the truck, they did not have time to install the bracket (AB told me over the phone that they would charge me to remove the bracket on the CS Stinger, so that's another W).

When I arrived, I test drove the car with AB and he was just as cool in person. Then I spoke with the manager and couldn't get him to waive any of the BS fees (~$2000). Besides those fees, the car was pretty much the price that AB had given me over the phone (AB got me an estimate at $36,000 because the specific color combination selling literally the minute I was going to drive down disappointed both of us). I had visited Value Kia in Philadelphia before I came down, and they told me my 2008 VW Passat was too old for the conquest rebate. AB helped me get that rebate by telling me that I could just show the title for my mom's 2014 MB E350 because he could apply the conquest rebate to any eligible cars in my immediate family (I don't know if he finessed this for me, or if that's actually within the rules). The only rebate I did not get was the $2000 rebate because I chose the 0% APR option, so that bumped it up to $38,000. Taxes were ~$3500 (I thought I'd luck out with VA's 4% sales tax, but since I was registering in Philly, that bumped it up to 8%), making the OTD price ~$43,500. Then when I was signing my paperwork with the finance department, the woman working commented on my "affluence" and tried to get me to buy a bunch of extra services for thousands of dollars more. She kept pushing me to buy those extra services, saying someone with the type of money I had shouldn't mind spending the extra bread. I have no idea where she got this idea that I was wealthy (I'm not... yet), considering I pulled up in my 2008 VW Passat with a stupid amount of body damage (I'm surprised I even got $500 for it), and I was dressed like your average Joe (My credit score was 820 at the time, so she may have been assuming from there). I felt like she was trying to take advantage of a younger customer (I'm 23) who would get scared into buying those services. I only bought the Gap Insurance, bringing my OTD price up to just under $45,000, just because that is the only extra insurance my parents ever got on their vehicles.

I did a plate transfer so I could use my old plate on my new Stinger, and was told the process should only take a couple weeks. A month and about a dozen parking tickets went by before I hit them back up to see why I wasn't getting my registration to use my plate to get an annual city parking pass. Some lady from the tags/title department told me I had to go to the DMV to transfer my title to the new owner. I called and fired back, saying that I signed everything and I shouldn't have to do anything more. She said this was a normal process for all out-of-state buyers. So I wait 4 hours at the DMV, and once I'm up, they tell me I have to go to the tags/title office down the street, and that the DMV is the wrong place to do that. Then I go to the tags/title office, and they tell me that it is not a normal process for the new car owner to do anything outside of singing the paperwork at the dealership, and I just had to wait it out. So this woman at Koons had no idea what she was talking about and made me take off work to do something I did not have to do. I called Koons back, and they admitted that my paperwork had gotten scrambled and they forgot to submit it. I asked for them to pay my parking tickets off since it was completely their fault and never heard back.

Anyway, I haven't heard back from Koons besides asking for feedback via automated emails, and I don't plan on connecting with them again. I went to Cherry Hill Kia in New Jersey for my first service, and they treated me like an absolute VIP over there. I bought staggered 19" Michelin A/S 3+ for this winter, and they installed them free of charge with my first service. The rep that was helping me walked up to where I was sitting every 10 minutes to update me on the status of my car, and how much longer every step would take. That was real awesome, especially because Koons set the bar so low for all Kia dealerships in my head.

The only kudos I can give to Koons is that they kept true to the price they gave me plus the fees (it was my choice to forgo the $2000 rebate to get the 0% APR) and that they did not charge me for any of the dealer add on such as mud guards. And AB was awesome, I could not speak more highly of him. He was honest from day 1, and our relationship was built off pure excitement about the Stinger, nothing financial or business related. I'll never go back to Koons unless he takes over the dealership .

View attachment 35997 View attachment 35998

That tags and title lady is worthless. I had to deal with her too.

 

[Turbooted]

I also had a terrible experience at koons. Contacted them through the internet, agreed on $37K otd (including pa tax) for a '19gt which seemed like a great deal last november when I purchased the car. Better price than I could get at any of the local dealers in the philly area. We go through the whole dead, I send my info for credit check blah blah blah... I call the night before we drive down and am assured everything is ready to go.
So I get down there expecting to walk in, sign a form, and drive home. They inform me my car just got sold and the same spec car is $1000 more. I tell them I'm getting the price they agreed to in writing or I'm leaving. My wife says she's going to call the attorney general (lol).

They finally agree to give me the original deal like it's some big favor. We then wait for 3 hours to see the finance guy. Finance guy fills the forms out and has to redo everything 3 times.
Took 8 hours to get out of there that day. What a bunch of chuckleheads.

 

[Turbooted]

I also had a terrible experience at koons. Contacted them through the internet, agreed on $37K otd (including pa tax) for a '19gt which seemed like a great deal last november when I purchased the car. Better price than I could get at any of the local dealers in the philly area. We go through the whole dead, I send my info for credit check blah blah blah... I call the night before we drive down and am assured everything is ready to go.
So I get down there expecting to walk in, sign a form, and drive home. They inform me my car just got sold and the same spec car is $1000 more. I tell them I'm getting the price they agreed to in writing or I'm leaving. My wife says she's going to call the attorney general (lol).

They finally agree to give me the original deal like it's some big favor. We then wait for 3 hours to see the finance guy. Finance guy fills the forms out and has to redo everything 3 times.
Took 8 hours to get out of there that day. What a bunch of chuckleheads.

Oh yea and it took months to get my plates. The tag lady flat out lied to me a few times. At one point I called her out and emailed her a phone record of voice mails she supposedly never got. Had to call the manager of the dealership before she would even answer my calls. That's why I waited so long to post this- I was afraid they might see it and never send me my plates!

 

[DT88]

Oh yea and it took months to get my plates. The tag lady flat out lied to me a few times. At one point I called her out and emailed her a phone record of voice mails she supposedly never got. Had to call the manager of the dealership before she would even answer my calls. That's why I waited so long to post this- I was afraid they might see it and never send me my plates!

Sounds all too familiar. Those fuckheads only got $33 in interest out of me! Haha.

 

[Aaalalalalalex]

Actually started trying to talk to a rep at koons before finding this thread. Turns out I'm having a totally average experience with them!

My price quote's MSRP and window sticker MSRP were the same so she's just straight up lying now.