Transmission just blew up.

[MerlintheMad]

This is probably one case in a million.

Well, to be reasonably accurate, it's one in c. 50K.

 

[SteveCo]

Shit, at least they gave you a loaner....Kia Canada's policy is they DO NOT provide loaners for any reason.

If so, the dealers apparently have discretion on that. I was offered a loaner car without me asking, when I had my car in to have them check a brake concern.

I turned it down and just used their shuttle, as I was working from home that day and had no need for another car.

 

[ktstinger]

Shit, at least they gave you a loaner....Kia Canada's policy is they DO NOT provide loaners for any reason.

This is where KIA/Hyundai is going to have to do some rethinking on what they want to be. With the Launch of the Stinger and Telluride they are entering into a whole new segment. If they can't provide the service at the Dealer and Corporate level that people expect when paying over the $50K mark for a vehicle they will not be able to change anyone's mind about what Kia is. If they aren't willing to make that change they should just stick to the model of reasonably priced daily drivers and the customer service the people who buy them expect.

I ended up going to a Kia dealership one town over (approx 50kms) to buy my Stinger because my local dealership was horrible. Twice I walked the lot to test a Stinger and no sales person bothered to get up from their desk to come talk to me. Even went inside and was giving the showroom car a solid look and nothing. Figured if that was their sales service, spare me the service dept.

Completely different experience in the dealership I ended up buying from. We will see how their service Dept is but while I was sitting with the Business Manager finalizing the lease, the head of their Service Dept came in and introduced himself, gave me his card and said to call him directly if I have any problems.

That is the service I expect at the price point. I almost went with the Genesis G70 because it comes with 5 year Concierge no charge service and maintenance.

 

[turboAWD]

Sure, Kia SHOULD offer better service - but don't forget, you saved $20K on a comparable german car (just roughly). That's $20k per car BMW/Audi can use to pay for nicer loaners, nicer lounge / food, more service reps, etc. Not saying you should be treated like dirt, but realize where some of the savings come from..

 

[GenesisG70]

Agreed difficult for Kia to give you a GT2 for about 40k USD (I got mine for about 40 something K) and get gourmet coffee, nice 6 feet blond receptionist, 5 star loaner, a flashy luxurious dealer environment and a pat on your gluteus maximus. I'm tired of the Germans ripping people off.

 

[GenesisG70]

2018 Stinger GT2 with 3150 miles on it. Backed out of my driveway, put it into drive, went about 30 feet and then a very loud bang, bang, bang, bang. Pulled over to the side of our street. Got out and looked underneath the car and transmission fluid was flowing from under the car. I did not hit anything. Nothing in the street. Never have hit anything while driving the car. Such a huge disappointment. Car won't go into any gear but neutral. Had it towed to the dealer. Have to wait till they are open on Monday to get some answers. I have loved this car but now wish I could get my money back if that were possible. Never had a transmission fail on any car I have owned.

Has anyone else had this experience or heard of this affecting a Stinger?

This is what you posted last November 2019 :

"Is there a transmission recall on the Stinger? I saw news about a wiring recall but nothing about the transmission."


You said the car just blew after 3k miles, not that I don't believe you or doubt you would make this up but I just wonder why would you be asking about transmission failures more than half a year ago...

 

[eljay]

Agreed difficult for Kia to give you a GT2 for about 40k USD (I got mine for about 40 something K) and get gourmet coffee, nice 6 feet blond receptionist, 5 star loaner, a flashy luxurious dealer environment and a pat on your gluteus maximus. I'm tired of the Germans ripping people off.

To heck with comparing Kia service to the Germans! A friend who drives a 19-year-old I35 still gets concierge service from Infiniti, even though she lives 20 miles from the dealership. My Kia dealer is pretty good so far, but they don't even offer me shuttle service because, at 13 miles, I'm too far away. When I did qualify for a loaner, it was a Corolla with 30K on the odometer from Enterprise. Consequently, I'm not even going to try to convince my friend to look at Kia when she buys a new car.

 

[GenesisG70]

To heck with comparing Kia service to the Germans! A friend who drives a 19-year-old I35 still gets concierge service from Infiniti, even though she lives 20 miles from the dealership. My Kia dealer is pretty good so far, but they don't even offer me shuttle service because, at 13 miles, I'm too far away. When I did qualify for a loaner, it was a Corolla with 30K on the odometer from Enterprise. Consequently, I'm not even going to try to convince my friend to look at Kia when she buys a new car.

Sure but Infinity has made lots of money over time so they can do that they are established, Kia just started to make lux cars so give them time, can't expect Kia to give you a 40k sports GT car and get all the amenities like the Germans from one year to another... It took the Germans and Japanese decades remember?

 

[ktstinger]

Sure but Infinity has made lots of money over time so they can do that they are established, Kia just started to make lux cars so give them time, can't expect Kia to give you a 40k sports GT car and get all the amenities like the Germans from one year to another... It took the Germans and Japanese decades remember?

Genesis is offering full Concierge service, the same parent company so somewhere in Hyundai Motors they understand the concept. Not saying Kia has to turn into BMW overnight, but once they decided to start selling cars at this price point they do need to work towards providing the levels of customer service people who are dropping that much cheddar on a car expect, like providing loaner cars while your Stinger or Telluride is in getting service.

 

[Kamauxx]

Sure but Infinity has made lots of money over time so they can do that they are established, Kia just started to make lux cars so give them time

It has nothing to do with money. Hyundai/Kia cars might not cost as much as German cars but they outsell them all, by a large margin. Last year Hyundai/Kia moved more new cars than Audi, BMW, and Mercedes COMBINED.

They have the money to spend but since it isn't a priority for their average customer they don't bother investing in things that are unlikely to generate more sales.

 

[GenesisG70]

Genesis is offering full Concierge service, the same parent company so somewhere in Hyundai Motors they understand the concept. Not saying Kia has to turn into BMW overnight, but once they decided to start selling cars at this price point they do need to work towards providing the levels of customer service people who are dropping that much cheddar on a car expect, like providing loaner cars while your Stinger or Telluride is in getting service.

Yes agreed it will take time for Kia to give you some of the cheddar you have invested. Don't forget BMW was founded in 1916 and KIA just launched its amazing Sports GT car like.... freaking 2 years ago?

 

[RUFFSTUFF]

I don't know about you but I buy vehicles for what they are not so that I can have something that someone will kiss my az over. No one has a right to a loaner car, if you get one, great, if not get over it. I easily chose the Stinger over the G70 so the concierge service wasn't even a factor. BTW, a $50k sedan is not an expensive/luxury car anymore, if you haven't been keeping up. I can easily get a Mustang or a Challenger/Charger to that price point...

Hell, an Accord can get optioned well into the 40's.

 

[eljay]

No one has a right to a loaner car, if you get one, great, if not get over it.

I'm guessing you have another car to use when getting service. The Stinger is it for me, and although I happily bought it despite knowing I wouldn't get concierge service, it would be smart customer service for Kia to at least have late model loaners available for when warranty work is being done. It's not about having "a right" to a loaner, it's about having the kind of customer service that will lure customers away from Infiniti, Lexus, and the Germans, all of which sell cars in the same price range. Coming from Pontiac, I was an easy mark, but people coming from premium brands, not so much.

That said, my dealer told me many months ago that they were awaiting a shipment of loaners and I'd get one the next time I need one, but I thankfully haven't needed to see if that's true.

Back on topic now?

 

[RogerB]

This is what you posted last November 2019 :

"Is there a transmission recall on the Stinger? I saw news about a wiring recall but nothing about the transmission."


You said the car just blew after 3k miles, not that I don't believe you or doubt you would make this up but I just wonder why would you be asking about transmission failures more than half a year ago...

I know you don't believe me and that you doubt my story. You have expressed that in several posts. Not sure what your deal is.

I had heard talk on this forum of a possible transmission recall and wanted to make sure I was not missing an recalls. I guess in your strange mind that somehow makes me guilty of making up stories 9 months later about my drive train bolts falling off and the drive train wrecking my transmission. You are more than welcome to come and see my Stinger in the back of the dealer lot where it has been sitting since July 6. If not, than stop with accusations.

 

[RUFFSTUFF]

Back on topic now?

You can quit at any time! Next time you're at your dealer , find out how many cars they have in for warranty work...

 

[GenesisG70]

I know you don't believe me and that you doubt my story. You have expressed that in several posts. Not sure what your deal is.

I had heard talk on this forum of a possible transmission recall and wanted to make sure I was not missing an recalls. I guess in your strange mind that somehow makes me guilty of making up stories 9 months later about my drive train bolts falling off and the drive train wrecking my transmission. You are more than welcome to come and see my Stinger in the back of the dealer lot where it has been sitting since July 6. If not, than stop with accusations.

No accusations, just asking, chill dude! And I truly hope your car gets fixed. Peace out!

 

[turboAWD]

Genesis is offering full Concierge service, the same parent company so somewhere in Hyundai Motors they understand the concept. Not saying Kia has to turn into BMW overnight, but once they decided to start selling cars at this price point they do need to work towards providing the levels of customer service people who are dropping that much cheddar on a car expect, like providing loaner cars while your Stinger or Telluride is in getting service.

Yeah (sorry for one more OT) - if the G70 was bigger, or the G80 not so claustrophobic, I might have bought one of those instead. G70 is too small for the kids, and the G80's dash was way too high..

 

[itguy61]

Roger B, take note that as of today I do believe you hold the upper hand. If I have read Utah law right at 30 days in the shop the car can be covered under the Utah lemon law. Be patient and you will have a new car. Question is how difficult will they try to make it?

 

[RogerB]

Update. Still cannot get anyone at Kia to reach out to me to discuss my issue and how it will be resolved. When I call the Premier support line about my case they will only tell me that people are looking in to the issue. I called the dealer this morning and spoke with the GM. I explained to him that no one at Kia will contact me. He apologized and said he had been told that Kia was working with me. I said that was not true. He said he was told early on not to touch the car and that a legal team was getting involved. He was asked by Kia if there was evidence that I had modified or dragged raced the car. An engineer finally came out and looked at the car along with the district manager and service tech. The GM said it was obvious the drive train bolts were not properly installed and fell out. He said Kia asked him to submit a repair quote. He told me this was a was a waste of time as an insurance company would total the car. He said it would be over $14,000 in parts alone and they would need to take the floor out of the car out and replace it and many welds. Despite this, Kia will still not talk to me.

 

[Kamauxx]

Update. Still cannot get anyone at Kia to reach out to me to discuss my issue and how it will be resolved. When I call the Premier support line about my case they will only tell me that people are looking in to the issue. I called the dealer this morning and spoke with the GM. I explained to him that no one at Kia will contact me. He apologized and said he had been told that Kia was working with me. I said that was not true. He said he was told early on not to touch the car and that a legal team was getting involved. He was asked by Kia if there was evidence that I had modified or dragged raced the car. I had a feeling they were going to try to blame me. An engineer finally came out and looked at the car along with the district manager and service tech. The GM said it was obvious the drive train bolts were not properly installed and fell out. He said Kia asked him to submit a repair quote. He told me this was a was a waste of time as an insurance company would total the car. He said it would be over $14,000 in parts alone and they would need to take the floor out of the car out and replace it and many welds. Despite this, Kia will still not talk to me.

Now might be a good time to speak with an attorney and find out what your best options are.