Well first, it was hard to get a hard date on the tune through messaging online. Back and forth with "Let me talk to the owner and get back to you" being their last message to me. Then their website sales were down, so I couldn't actually purchase anything. Also, no option for no shipping since I'm local.
So I said f it, I'll make a stop down there and get a solid date and I wanted to check out the shop anyways and meet everyone. etc. Matt asked if I could pay for the extra ECU while I was at the shop, so they could make sure it was there on time. I said no problem at all. Went in, chatted it up for a while. Was told they would flash me back to stock whenever I wanted, so I decided I didn't really need an extra ECU since it's a 30 min drive. Matt asked if I wanted to pay for just the parts for the stage 1 while I was there. Sure, why not. I was planning to spend a grand on the ECU anyways today.
A little less than a week later they promoted a sale saying they were including intakes with a tune purchase. Sweet! Save me 200 bucks. So I message being kinda funny "You guys are gonna hook me up with that sale right!?
" Thinking obviously they were going to... I paid early for convenience, and I didn't have to pay until the 8th when I actually got the parts. It was a chill convo, no sign of them saying I had to pay a week prior or anything like that. They have all the parts I wanted in the shop.
SILENCE. Read an hour later. Okay maybe they're a bit busy, I'm sure they'll get back to me tomorrow.
I message around lunch the next day. SILENCE. Read an hour later.
Ut oh. Now I'm like hmmm... There's no way they are gonna penalize me for paying EARLY right?
I message again that evening kind of explaining the situation. This time I get an instant reply with basically no.
At this point I had already spent 24 hours pretty upset that I was getting blown off when they had always responded promptly. It was pretty obvious they were gonna keep the money.
I asked for a full refund and told them I would be finding a new tuner and now they are upset with me. They didn't fight me on the refund though, so I do appreciate that.
This on top of :
The forum problems with Matt and John saying completely different things on whether reflashes were free. (Still hasn't been resolved.)
Matt telling me not to tell anyone about their pricing.
In person talks about their competition where they made some accusations.
Just made me feel shady. I had to watch what I typed on the forums like I was dealing in secret, and I was fairly sure if I had anything bad to say in the review of their tune I was going to be on their shit list (That means no reflashes. Case by case according to John). I decided that although they were my #1 choice, I'd rather have my #2 choice with better support.
I was kind of going out on a limb working with them, as I had read on other forums some pretty rough stuff about them. They don't have the best rep in some circles. Shit happens. As long as they do me right it's bygones. I was skeptical from the jump so it didn't take much to get me out. If I'm getting a 40,000 dollar car tuned, I want to know the place is going to work with me if anything happens, or if I'm not satisfied. I didn't get that impression so I hit the door.
In saying all of that, I still believe John is the most skilled tuner on this platform right now. Tonka has nothing but great things to say about his car and we have talked quite a bit. He is actually the one who alerted me to the sale and said "dude you're saving 200 bucks".
