Sunset Yellow Discussion

[Mach_Tuck]

Agreed, ever since moving to the buyback offer, i have only dealt with Consumer Affairs. My case rep is leaving or being reassigned and i think i read the same on another thread. If that is true then it sounds like Kia may be moving resources on this project. Maybe not smart since we have a few more months before the purchase and swap options expire.

So far, the CA folks have been on the spot with info and details. Even provided direct email and phone lines.

 

[Sabz]

I spoke with someone today and will receive a call from them tomorrow. My case was moved to someone else and then something happened and is now being takencare of by a third person. They now have double the load so it’s taking longer than normal but should get everything squared away hopefully by next week.

 

[gilthanis1]

@Mach_Tuck Finally saw my car yesterday (Fri 26OCT18) at the shop, fully painted and put back together. They have been polishing, buffing, and making sure there are NO imperfections for 2 days, to ensure it looks perfect. They have found a few things like were a piece o dust settled or anything and buffing/polishing flat. All edges, corners, etc are being accounted for. The higher ups at the dealership are going over it again before they get Kia out to make sure they will approve it. Also, ALL badges have been left off and will not be re-installed, per my request. I will be putting the black/dark chrome Flying K emblems on the front and rear, and nothing else. The new front bumper has the 3 mounting holes, so I won't have to shave off a post on the front emblem to mount it.

Finally got an answer to the question I have been asking and wanting since day 1..............The ENTIRE car was repainted by the dealer/shop, and they called in a PPG paint rep to oversee final prep/paint, and also mix the primer, paint, and clear. He painted the car and parts as well. It was completely torn down, glass removed (except sunroof b/c its a PITA to reinstall and reset), front bumper replaced, and all other pieces/panels had the yellow completely removed back to primer. Every piece was then primed, painted, baked, and cleared together and reassembled. It was still rather dusty from being in the shop and being worked on, so I didn't bother with pics this time around. Yes, this means they did all door handles, roof antenna, rockers, plastic roof pieces, tailgate, wing, bumpers, etc. and knew Kia wouldn't pay for it but also knew the car wouldn't look right otherwise.

So far it looks DAM good, and they are hoping to get Kia out for final approval and meet with me this week so I can get it back. They also gave me a 2018 Nissan Rouge as a rental now because I put over 2600 miles on the 1st rental and it was due for it's 5000 mile service. This one has only 500 miles on it and is rather comfy, but it's nowhere close to a Stinger obviously. This coming Tuesday 30OCT18 will be 8 weeks, but so far it seems to have been well worth the wait. I want to see it in the sun and see how it looks before I say yay or nay, but I'm more hopeful now.

Kia never did a dam thing for the dealer/shop (as they would like to claim) except call and complain they have kept it too long and want updates every 2-3 days. The dealer/shop/DPSM did everything EXTRA at their own expense to make sure I would be happy with the car. I can't really ask for them to be better than that, and it goes to show Kia doesn't give a dam except a quick turnaround and if we like it fine or not fine, there is still the replace or buyback option.

 

[derek0609]

Got my car back yesterday. Paint was better than the first attempt but still 4 shades of yellow. I am still going with a replacement car. Kia is working on a Hi Chroma Red with red interior, could take another month to get that worked out. Felt good to get back behind the wheel though after 2 months in a base Sorento.

 

[forzanerazzurri]

I left another voicemail with my case manager - wasn't very pleasant as the guy NEVER returns my calls! Great customer support Kia! Wanted to know why the Kia dealer had planned to paint my bumper and tailgate area until last week when they were told NOT TO by the Kia rep. Also asked why I have to pay my monthly lease payment when I don't the car! So I'm paying $500/month for a base Kia Optima that smelled like smoke and had bumper damage?!?! Still no word from my case manager or the Kia dealer doing the work. After reading follow up posts and thinking about it more, I'm not putting a nickel into the car unless I am happy with it and plan to buy it out after the lease.

My plan is this, when I pick it up, if it looks good, I'm fine, give me the $5K check. If it doesn't look good, repaint! If it looks OK, I'll ask the Kia rep if he is happy with it as it will be KIA's CAR TO DEAL WITH in 2.5 years when I turn it in since it is leased, then take my $5K check!

So you would not agree with this post???

So CLASSY KIA! What a company - actually cares and is proactively solving the problem. Great news.

 

[StungnTn]

I feel for everyone going through this ordeal. It is not fun.

If you are planning on keeping this car, it is highly unlikely you will be happy with the partial paint job that KIA will perform. The colors will not match, it will drive you insane, you will hate your car. You will regret taking the $5000, that is unless you pay the extra $2000-$2500 to have the rest of your car painted. Which is what I did, and it will be what you need to do quickly (2-3 weeks) if you ever want your paint to match.

 

[jondyer]

I feel for everyone going through this ordeal. It is not fun.

If you are planning on keeping this car, it is highly unlikely you will be happy with the partial paint job that KIA will perform. The colors will not match, it will drive you insane, you will hate your car. You will regret taking the $5000, that is unless you pay the extra $2000-$2500 to have the rest of your car painted. Which is what I did, and it will be what you need to do quickly (2-3 weeks) if you ever want your paint to match.

I don't think that words that carry more truth in them have ever been posted anywhere on this site.

 

[Keith Ruff]

As I said previously, I am leasing the car, so when the paint is complete, I'll assess how it looks. If it doesn't look good, I can try to fight Kia to get the rest painted. If they refuse, I'll ask them if THEY like how it looks if they were the owner, which they WILL be in 2.5 years when I turn it in and it will be THEIR problem to deal with. In the meantime, if it doesn't look great, it will be a BAD advertisement for Kia quality over the next 2.5 years as I drive the car all around the northeast after pocketing the $5K.

 

[jondyer]

You're right, I should have leased the thing. At least you know that they can't ding you for bad paint when you turn it back in lol.

That is actually pretty damn funny.

 

[Keith Ruff]

Yep. Screw me now = screw yourself (Kia) later when they have to deal with a crappy repaint job that won't sell.

 

[Andimal]

Mine turned out good enough for me. Not a perfect match. BUT, now that I'm aware that plastic and metal parts generally don't match, I can see the difference on literally every factory paint job I've seen on Stingers. Which made my decision to take the 5k much easier.

 

[davebo]

When you say the colors won't match, do you mean after an extended period of time? My paint looks pretty great, but my concern is that the different paint may age differently. I'm gonna take the $5k and not worry about it because what I know I won't be happy with now is a Stinger that's not yellow, and I have a feeling once I have a kid next Spring my car priorities will drop significantly.

 

[Mach_Tuck]

@Mach_Tuck Finally saw my car yesterday (Fri 26OCT18) at the shop, fully painted and put back together. They have been polishing, buffing, and making sure there are NO imperfections for 2 days, to ensure it looks perfect. They have found a few things like were a piece o dust settled or anything and buffing/polishing flat. All edges, corners, etc are being accounted for. The higher ups at the dealership are going over it again before they get Kia out to make sure they will approve it. Also, ALL badges have been left off and will not be re-installed, per my request. I will be putting the black/dark chrome Flying K emblems on the front and rear, and nothing else. The new front bumper has the 3 mounting holes, so I won't have to shave off a post on the front emblem to mount it.

Finally got an answer to the question I have been asking and wanting since day 1..............The ENTIRE car was repainted by the dealer/shop, and they called in a PPG paint rep to oversee final prep/paint, and also mix the primer, paint, and clear. He painted the car and parts as well. It was completely torn down, glass removed (except sunroof b/c its a PITA to reinstall and reset), front bumper replaced, and all other pieces/panels had the yellow completely removed back to primer. Every piece was then primed, painted, baked, and cleared together and reassembled. It was still rather dusty from being in the shop and being worked on, so I didn't bother with pics this time around. Yes, this means they did all door handles, roof antenna, rockers, plastic roof pieces, tailgate, wing, bumpers, etc. and knew Kia wouldn't pay for it but also knew the car wouldn't look right otherwise.

So far it looks DAM good, and they are hoping to get Kia out for final approval and meet with me this week so I can get it back. They also gave me a 2018 Nissan Rouge as a rental now because I put over 2600 miles on the 1st rental and it was due for it's 5000 mile service. This one has only 500 miles on it and is rather comfy, but it's nowhere close to a Stinger obviously. This coming Tuesday 30OCT18 will be 8 weeks, but so far it seems to have been well worth the wait. I want to see it in the sun and see how it looks before I say yay or nay, but I'm more hopeful now.

Kia never did a dam thing for the dealer/shop (as they would like to claim) except call and complain they have kept it too long and want updates every 2-3 days. The dealer/shop/DPSM did everything EXTRA at their own expense to make sure I would be happy with the car. I can't really ask for them to be better than that, and it goes to show Kia doesn't give a dam except a quick turnaround and if we like it fine or not fine, there is still the replace or buyback option.

So glad you were able to have the entire car done. You may have a unicorn now in the sense i have not heard of anyone else getting that extent of a repaint. I was shot down too many times at my local dealer for the entire car like this. They agreed to do the front bumper as goodwill but nothing else. Couple that with stories on mismatch and my repurchase letter was submitted. I absolutely love this car and color but not enough to deal with all the hassles. YOUR outcome SHOULD have been the norm and much of this could have been avoided. Again, very glad to hear they took care of you.

I feel for everyone going through this ordeal. It is not fun.

If you are planning on keeping this car, it is highly unlikely you will be happy with the partial paint job that KIA will perform. The colors will not match, it will drive you insane, you will hate your car. You will regret taking the $5000, that is unless you pay the extra $2000-$2500 to have the rest of your car painted. Which is what I did, and it will be what you need to do quickly (2-3 weeks) if you ever want your paint to match.

Your story of the back and forth was the final straw for my decision to go with repurchase. I feel bad for you personally as you were not treated the same as @gilthanis1 in that you had to cover the additional paint...not even sure if yours included all the other bits and pieces as well like his did. Such a shame that we could all get the SAME resolution.

As I said previously, I am leasing the car, so when the paint is complete, I'll assess how it looks. If it doesn't look good, I can try to fight Kia to get the rest painted. If they refuse, I'll ask them if THEY like how it looks if they were the owner, which they WILL be in 2.5 years when I turn it in and it will be THEIR problem to deal with. In the meantime, if it doesn't look great, it will be a BAD advertisement for Kia quality over the next 2.5 years as I drive the car all around the northeast after pocketing the $5K.

Love the attitude here!!! Its like letting one kid cut the bread in "half" and letting the other pick first. My only word of caution here would be to check the turn in docs and make sure nothing is related to paint. It would really suck if they somehow pinned a paint discoloration on "excessive wear and tear" or something like that. I remember the turn in specs to be very loose, broad, and HEAVILY in Kia's favor with regard to the drafting of the language. My worry would be that it flakes again or elsewhere not painted and they try to stick that on you.

Otherwise, take the money and run and give it back when done!

 

[Never thought]

I know this thread is for yellow Stinger but wanted to post my issue. I have a red Stinger. Kia agreed to repaint the bumper due to the peeling paint around the driver side headlight. The repaint looked okay. I took it to the detail guy I use so he could reinstall the PPF (Kia is paying for it) and he pointed out a ton of flaws I missed (stupid me). I brought it back to the dealership, he was shocked that he missed the issues and they agreed to get it redone at a shop of my choosing (I talked with my detail guy who recommended a high quality auto body shop). I have had multiple other annoying issues with the car. It’s been in the shop 17 days so another 13 and Kia will have to buy it back or replace it. I am currently looking for an attorney since Kia denied my buyback request...

Any suggestions on how to deal with Kia over this would be appreciated. It sucks our paint sucks so bad!

 

[gilthanis1]

I know this thread is for yellow Stinger but wanted to post my issue. I have a red Stinger. Kia agreed to repaint the bumper due to the peeling paint around the driver side headlight. The repaint looked okay. I took it to the detail guy I use so he could reinstall the PPF (Kia is paying for it) and he pointed out a ton of flaws I missed (stupid me). I brought it back to the dealership, he was shocked that he missed the issues and they agreed to get it redone at a shop of my choosing (I talked with my detail guy who recommended a high quality auto body shop). I have had multiple other annoying issues with the car. It’s been in the shop 17 days so another 13 and Kia will have to buy it back or replace it. I am currently looking for an attorney since Kia denied my buyback request...

Any suggestions on how to deal with Kia over this would be appreciated. It sucks our paint sucks so bad!

Good luck with a buyback/attorney on paint issues. I agree it is a pain in the ass, and lemon laws vary by state so AZ may be way different than what I'm used to in the states I've live in. Now the lemon laws in some states are kind of vague on WHY the car is in the shop for 30+ days, so that could work in your favor as well.

I really hope you get this worked out b/c I agree 100% that we shouldn't have to deal with this many paint issues on a $50k+ car, or any car for that matter. Painting a car is the same no matter who builds it. Please keep us updated with how this goes, and I know some other members on here would probably follow 'suit', so to speak, because of the bullshit Kia has put them through as well.

 

[Mach_Tuck]

I know this thread is for yellow Stinger but wanted to post my issue. I have a red Stinger. Kia agreed to repaint the bumper due to the peeling paint around the driver side headlight. The repaint looked okay. I took it to the detail guy I use so he could reinstall the PPF (Kia is paying for it) and he pointed out a ton of flaws I missed (stupid me). I brought it back to the dealership, he was shocked that he missed the issues and they agreed to get it redone at a shop of my choosing (I talked with my detail guy who recommended a high quality auto body shop). I have had multiple other annoying issues with the car. It’s been in the shop 17 days so another 13 and Kia will have to buy it back or replace it. I am currently looking for an attorney since Kia denied my buyback request...

Any suggestions on how to deal with Kia over this would be appreciated. It sucks our paint sucks so bad!

I am sure you have looked but ARS 44-1261 through 1267 detail.

Reading 1263, i see a potential "out" for Kia in that it states "substantially impairs the use and value of the motor vehicle to the consumer." I could see the argument that paint issues do NOT "substantially" impair the use and or value. As a consumer, i am 100% in your corner. however, i do see potential for fighting grounds based on this language. The statute further states that an "affirmative defense" can be granted should kia be able to prove the nonconformity does not substantially impair use or value.

Key here, in my opinion, is the use of the term "substantially." Given the paint issue, i am not certain one could successfully argue substantial impairment to use and value. On the other hand, blown turbos rendering the car inoperable, thats another story.

Best of luck

 

[gilthanis1]

I am sure you have looked but ARS 44-1261 through 1267 detail. Reading 1263, i see a potential "out" for Kia in that it states "substantially impairs the use and value of the motor vehicle to the consumer." I could see the argument that paint issues do NOT "substantially" impair the use and or value. As a consumer, i am 100% in your corner. however, i do see potential for fighting grounds based on this language. The statute further states that an "affirmative defense" can be granted should kia be able to prove the nonconformity does not substantially impair use or value. Key here, in my opinion, is the use of the term "substantially." Given the paint issue, i am not certain one could successfully argue substantial impairment to use and value. On the other hand, blown turbos rendering the car inoperable, thats another story. Best of luck

And substantial impairment of value is TOUGH to prove on an already depreciating asset like a car. Granted, you could 'win' in that they would be forced to do a repaint, but a full buyback due to paint is going to be tough.

However, bonus points to you because they have sort of set a precedent with those solutions to yellow owners, and a select few non-yellows and I imagine they gave them sweetheart deals. It's getting iffy with Kia because they are being selective in who gets help and who doesn't for the same problem. I would DEFINITELY bring all of the info to an attorney and let them guide you down the best path.

Best of luck and we would love to hear what happens.

 

[Never thought]

I am sure you have looked but ARS 44-1261 through 1267 detail.

Reading 1263, i see a potential "out" for Kia in that it states "substantially impairs the use and value of the motor vehicle to the consumer." I could see the argument that paint issues do NOT "substantially" impair the use and or value. As a consumer, i am 100% in your corner. however, i do see potential for fighting grounds based on this language. The statute further states that an "affirmative defense" can be granted should kia be able to prove the nonconformity does not substantially impair use or value.

Key here, in my opinion, is the use of the term "substantially." Given the paint issue, i am not certain one could successfully argue substantial impairment to use and value. On the other hand, blown turbos rendering the car inoperable, thats another story.

Best of luck

Believe it or not, a law firm took BMW to trial here in AZ and won. The lemon claim? Squeaky breaks. The jury found that was enough believe it or not. I am actually an attorney (I don’t do civil litigation) but there is always an argument to be made. But the fact Kia recalled cars already for paint issues help. I’ll let you all know what happens.

 

[gilthanis1]

Believe it or not, a law firm took BMW to trial here in AZ and won. The lemon claim? Squeaky breaks. The jury found that was enough believe it or not. I am actually an attorney (I don’t do civil litigation) but there is always an argument to be made. But the fact Kia recalled cars already for paint issues help. I’ll let you all know what happens.

Dam....squeaky brakes? That's a pretty far fetched win, but its a win no less. Gives me more hope that somehow Kia will get kicked in the nuts for it because they deserve it. But juries are a fickle being made up of people. A single person can be educated and taught, but groups of people are dangerous, disorganized, impulsive beings who can't be predicted.

Hell I got treated good, but that's NOTHING that Kia did. It's all the dealer, which it shouldn't be put on the dealers to fix a manufacturer screw up. Should they get paid to do the work, absolutely, but they shouldn't have to eat repair costs because ANY manufacturer is trying to get away with a cheap fix. I don't care if it's a Fiesta or Maserati, fix the dam car the right way, first time, and be done with it.

With regards to information here on the forums, the Paint Discussion thread, even though it's many pages has most of the info in it. Couple in there said they were under NDA's but I don't see how, unless Kia basically gave them a car or an upgrade at a huge discount, which is 100% complete and utter bullshit unless the rest of us get the same deal. We all bought from them, and I don't see how they can say one customer gets a different solution than the rest.

Isn't there a legal term for once they do something, then that's the accepted solution? Or something like that? Lol, i knew I shouldve paid better attention in my business law class in college.

 

[Mach_Tuck]

Believe it or not, a law firm took BMW to trial here in AZ and won. The lemon claim? Squeaky breaks. The jury found that was enough believe it or not. I am actually an attorney (I don’t do civil litigation) but there is always an argument to be made. But the fact Kia recalled cars already for paint issues help. I’ll let you all know what happens.

I have a BMW as well that does sometimes have squeaky brakes so me on the jury there would have easily been a win!!!

Not certain if Kia has officially called this a recall or not. I think everything i got was "voluntary service campaign." Hopefully its semantic, but, i have argued the placement of a comma within a contract so its anyones guess.

As you said, there is ALWAYS an argument to be made.

If my car were not under repurchase, id be #2 in line with you on that fight!