My dealer got on it pretty quick, however, I had formally complained about the paint issue to them 4 months ago, they took pictures and it was escalated from there. I think it helped that my car was pretty much detail level clean every time they would see it, and other than these giant spots of missing paint my paint was flawless.
I placed a complaint through KIA's web portal regarding my paint once I had heard about the recall in Australia. I then later that week went to the dealer to get my oil changed and the recall notice showed up when pulled my vehicle information. At that point the dealer said they would have to find an appropriate place to paint my car and we talked about all of the steps that they would have to do, and that I would get a loaner. About three weeks later I received my letter, and then I called my dealer that day and he said he was about to call me and that he had made all of the arrangements. I just had to drop off my car, so I dropped it off the next day.
I lucked out that he happened to select the best paint shop in the area, the paint shop is almost like an apple store, car dealer, and collision center had a baby.