Kia Stinger Rear Hatch Noise Survey

[84Phins]

Stinger model- GT2
Hatch noise- Yes
If yes- has your dealer worked on it? Yes
If worked on- is the noise fixed? No

 

[Carlos Alberto Garcia]

The mechanics at Kia dealer told me Kia don’t know how to fix the problem.

Stinger model- GT2
Hatch noise- Yes
If yes- has your dealer worked on it? Yes
If worked on- is the noise fixed? No

 

[Never thought]

The mechanics at Kia dealer told me Kia don’t know how to fix the problem.

That’s not true. There are 2 service bulletins on it with a fix.

 

[westcoastGT]

I hire a lawyer and I got 4000 dollars compensation n they going to send and ingenier from Kia motors just to check on my car. I hope he can fix my car because that noice is getting worse and worse

..............really ?? need to hear more details about this one Carlos ....................

 

[westcoastGT]

get the washers from a hardware store and do it yourself , ( after the dealer does the fix , which wont fix it ! )

Just applied the extra washers and it seems to be fine now ....................when the sunroof gets replaced hopefully thats the end of this issue !

 

[Mike_TX]

Just got 2019 Premium, and it has the clunk when going over sharp bumps. I plan to point it out to the dealer when I go in for service. It's not a huge problem to me.

 

[Jimmer]

Just got 2019 Premium, and it has the clunk when going over sharp bumps. I plan to point it out to the dealer when I go in for service. It's not a huge problem to me.

It's weird cause when I took my car for a test drive, the salesman had me go over large bumps, railroad tracks, etc. No noises at all. I would have insisted on that kind of drive (based on people's comments) if he hadn't already guided us to do so. He also told me the light grey seats lends itself to staining if not treated with a protectorant. It's like they made sure everything was fixed, if it needed to be, before they sold it. And they didnt even guide me to one car. After the test drive, they were like pick whichever one you want and if it's not the one we test drove, we can go out again.

 

[Ian CM]

answer ; NFW ! take it to the national level to keep the pressure on finding a permanent fix

I am finally at that point. Rattles back for the 4th time.

I was a jet mechanic for many years so I feel confident I can apply the "shade tree" fixes folks have listed but, you know what? This is not a cheap investment and I shouldn't have to! 4 times I've been to Kia. Every time the weather changes the rattle comes back.

I called Kia USA and told them I just want out of the car if they can't pop their heads out of their collective asses and fix the rattle (I was not nearly that badass sounding if I am being honest...). They told me they agreed with me and I would hear from someone in "Luxury Support" in a couple days. I told them I would be happy to get into a newer Stinger as I do love the car sans the rattle.

This is why they have a hard time moving their better cars...no one trusts the dealerships.

 

[Shrikecorp]

I just added a poll to this discussion - in essence making it a survey... The survey is multiple choice. This is the first time I've used this feature so let's see how it works out. I can add more options if need be.

Do we want to ask if the survey taker has a GT or non-GT? Does that matter? Let me know. If so I'll add it...

Can you add a checkbox for: I fixed it my damned self.

 

[Ian CM]

get the washers from a hardware store and do it yourself , ( after the dealer does the fix , which wont fix it ! )

While I really (REALLY) do appreciate folks who work on their own cars this particular shnit show is on Kia. I had a MazdaSpeed 3 that I did a ton of work to but that was all on me to make it more my car. It wasn't a manufacturer F up.

You should wear the dealership out and then escalate it to Corporate Kia for your region. The more people that call Corporate the more likely Kia will take responsibility.

 

[westcoastGT]

While I really (REALLY) do appreciate folks who work on their own cars this particular shnit show is on Kia. I had a MazdaSpeed 3 that I did a ton of work to but that was all on me to make it more my car. It wasn't a manufacturer F up.

You should wear the dealership out and then escalate it to Corporate Kia for your region. The more people that call Corporate the more likely Kia will take responsibility.

Youre missing the point , their fix , doesnt fix it !

 

[Louis Lucarelli]

I did have the problem, but they did fix it. They kept adjusting the hatch until the noise was gone. I took the Technician to a Strip Mull with speed bumps to let them hear it. They kept running it over a speed bump, and adjusting it until the noise was gone. At least that's what they told me. Good luck!

 

[westcoastGT]

I did have the problem, but they did fix it. They kept adjusting the hatch until the noise was gone. I took the Technician to a Strip Mull with speed bumps to let them hear it. They kept running it over a speed bump, and adjusting it until the noise was gone. At least that's what they told me. Good luck!

if he was just adjusting the bumpers ...........................well its likely only temporary ( unless you can lock them from winding down , which they do )

 

[corradoMR2]

I hear it far less now that the temps are warmer.

 

[rocket23]

Not a peep out of mine....but I used non metallic washers for spacers.

 

[Ian CM]

Youre missing the point , their fix , doesnt fix it !

True. It doesn’t work as is and the point is certainly not missed. My point is that someone else in this thread said that after complaining to Corporate they got cash and an engineer to come personally look at the problem. They do this enough they send out a service bulliten that might actually fix it without shims and electrical tape.

I am totally on board with you WestCoastGT! And I am thoroughly impressed that you, not some f’in engineer, was able to get it fixed!

I love modding my rigs but Kia should be made to take responsibility for this fix.

Hell, my car sat in the sun all day with no clicks (thermal expansion?). In the garage for an hour then took the kids to get ice cream and click clicked the whole way there!

I’ll see what the rep says then probably reread your posts and fix it myself if I can’t get a real fix or into and newer car.

 

[westcoastGT]

True. It doesn’t work as is and the point is certainly not missed. My point is that someone else in this thread said that after complaining to Corporate they got cash and an engineer to come personally look at the problem. They do this enough they send out a service bulliten that might actually fix it without shims and electrical tape.

I am totally on board with you WestCoastGT! And I am thoroughly impressed that you, not some f’in engineer, was able to get it fixed!

I love modding my rigs but Kia should be made to take responsibility for this fix.

Hell, my car sat in the sun all day with no clicks (thermal expansion?). In the garage for an hour then took the kids to get ice cream and click clicked the whole way there!

I’ll see what the rep says then probably reread your posts and fix it myself if I can’t get a real fix or into and newer car.

Thanks , My position was that the noise was bothering me and if they couldnt fix it properly then I was going to because it was really bothering me . This was a HUGE issue from day 1 of ownwership for many of us ( I have the first GT in North America , Canada was shipped first , and being on the West Coast my pre ordered car was on the first shipment ) The owners that were affected by the hatch rattle were very vocal with Kia thus the service bulletin , I had an even bigger issue which was a creaking sound from my sun roof and ticking in my doors , long story short , after proving the issue to my dealer and having a case file openned with Kia Canada , they replaced my entire sunroof frame ( $7000 ) Kia have been responsive to issues identified , it just takes time due to the dealers generally being lazy .....................good luck with your car , once the issues get sorted out , it really is an amazing car .

 

[StingerGT68]

Following the advice in this video fixed it completely for me!

 

[YOWStinger]

I've picked up the ... gasket or spacer kit from the TSB and I'm going to install it (early 2019 model with hatch rattle) for $1.40 and I'll try these thicker washers (in fact, I'm going to go all the way and install @washguy to hold it up for me) at the same time. It doesn't rattle much, but definitely starts to rattle when going over rough road. It doesn't rattle from a single bump.

 

[YOWStinger]

I performed TSB SA322, but rather than using thicker washers as suggested, I applied the new pads supplied (Step 4) directly on top of the existing ones to create more space as well as a little bit of compression, otherwise the bumpers sit directly on the metal of the hatch itself and can't mitigate the vibration. Went out and hit my favourite section of busted-ass pavement outside my house and no rattle.