Kia Motor Finance is pathetic.

[turboAWD]

Dang - is this for an early buyout, or at the end of the lease? My lease end is coming up - maybe best to sell to CarMax, make a few $$, let them handle it?

 

[WRXtoStingerGT]

Dang - is this for an early buyout, or at the end of the lease? My lease end is coming up - maybe best to sell to CarMax, make a few $$, let them handle it?

How would one go about this?

I have also noticed the price of used Stingers climbing up... the fantastic deal I got on my Stinger in Florida plus the cash from the settlement makes it tempting to sell the Stinger then see from there... Ironically I might even get into a 2022 GT or a Genesis of some sort...

 

[turboAWD]

How would one go about this?

I have also noticed the price of used Stingers climbing up... the fantastic deal I got on my Stinger in Florida plus the cash from the settlement makes it tempting to sell the Stinger then see from there... Ironically I might even get into a 2022 GT or a Genesis of some sort...

I think you just contact them with the details of your lease, and they handle the paperwork..

 

[WRXtoStingerGT]

I think you just contact them with the details of your lease, and they handle the paperwork..

Oh I meant more selling a car to CarMax for a profit.

 

[turboAWD]

Oh I meant more selling a car to CarMax for a profit.

That's what I meant. Get a quote from them, then, if the quote is more than your buyout, give them a call and see if they charge extra for a lease payoff, or whatever. Let's say your payoff quote is $25K, and they offer $27.5K, they will end up paying off your $25K, and cutting you a check for ~$2-2.5K.

 

[WRXtoStingerGT]

That's what I meant. Get a quote from them, then, if the quote is more than your buyout, give them a call and see if they charge extra for a lease payoff, or whatever. Let's say your payoff quote is $25K, and they offer $27.5K, they will end up paying off your $25K, and cutting you a check for ~$2-2.5K.

Nice!

Thanks!

 

[BlaydeX15]

Nice!

Thanks!

Note: ask specifically for the "Dealer Lease Payoff" amount. A dealer will pay less than you do depending on the state, since most states don't charge sales tax on dealer -> dealer transactions. When I sold my Stinger, my payoff was 18.7, the dealer payoff was 17.2. The (Vroom) offer was 18.5, and I profited 1.3k.

 

[WRXtoStingerGT]

Note: ask specifically for the "Dealer Lease Payoff" amount. A dealer will pay less than you do depending on the state, since most states don't charge sales tax on dealer -> dealer transactions. When I sold my Stinger, my payoff was 18.7, the dealer payoff was 17.2. The (Vroom) offer was 18.5, and I profited 1.3k.

I need to check out Vroom it seems haha!

That's fantastic!

 

[Nozzleman123]

All Kia finance has to do is send you a lien release , if you don’t have your title in hand your local DMV has it and will list Kia motor finance as lien holder on your title . They send you a lien release and you can do what ever you want with the car

 

[Mattelynnz]

I love my stinger, but my experience with Kia dealership and KMF has also been terrible. Immediately refinanced with a credit union. Check has been sent more than 3 weeks ago and they still haven’t cashed it. Honestly I’ve had terrible service all around so I probably won’t get another Kia. This is my first time owning one and I’ve never had a worse time than with them.... Sales person was excellent though. I’ve brought a car from her before from another dealership she worked at so she got me right into a new GT2.

Service department was trash. A mechanic in their service department scratch my bumper and ruined the paint just after I bought it. He then lied and everyone there that he knew me and I was a jealous ex girlfriend. Him and the service manager called me a liar and I basically had to prove my case. Never seen him in my life. Got the whole thing on video and the only reason I haven’t posted it is because they payed for the damage, didn’t report it, payed my first car note, and fired the guy after they realized I had everything recorded...

 

[MerlintheMad]

I love my stinger, but my experience with Kia dealership and KMF has also been terrible. Immediately refinanced with a credit union. Check has been sent more than 3 weeks ago and they still haven’t cashed it. Honestly I’ve had terrible service all around so I probably won’t get another Kia. This is my first time owning one and I’ve never had a worse time than with them.... Sales person was excellent though. I’ve brought a car from her before from another dealership she worked at so she got me right into a new GT2.

Service department was trash. A mechanic in their service department scratch my bumper and ruined the paint just after I bought it. He then lied and everyone there that he knew me and I was a jealous ex girlfriend. Him and the service manager called me a liar and I basically had to prove my case. Never seen him in my life. Got the whole thing on video and the only reason I haven’t posted it is because they payed for the damage, didn’t report it, payed my first car note, and fired the guy after they realized I had everything recorded...

Howdy and welcome. As always, "it's the dealer and not Kia." Your lamentable experience is all about asshats not the company ethic: which Kia is determined to upgrade.

KMF, now, that is a different issue. The experience is varied, but don't expect anything in less than a full month. Three weeks to cash a cheque isn't unheard of; even three months if logistics between departments head south. My personal experience in both areas has been exemplary: I've never bought a brand new car before the Stinger, and it was my first lease. The buyout option was at the third payment and I had title in four weeks: all with only one phone call to get a couple of questions answered.

Hopefully your ownership is a pleasure from here on out.

 

[Marvin]

Kia finance stopped taking my phone calls, they would just hang up on me. Cash rebate $2750 promised if I financed through KIA, I did and never got the check. Finance charge 0.9% on the contract read 2.9%, trade-in $8500-payoff. $3750 was added to my new contract. There was a summer sales sticker on windshield $2000 off invoice that did not make it on the contract. I took pictures of all deals. The manager told me that I am SOL. I heard that he got fired, he is to good to get fired they just moved him to a different location.

 

[Creativeflood]

Paid my Stinger off in October. 6 months later no title. I call the finance department every 2 weeks, speak to a manager, and escalate the case. By escalate, they literally send an email to the title department. I ask what can we do about this and they tell me nothing beyond sending the email. They have me hostage. I always end the call with "talk to you in 2 weeks." My wife paid her Audi off and had the title in 2 weeks. Love the Stinger, but may have another look at that S5. That is, if I ever get my title.

Just an update. Still no title. Tried another route. Contacted them via Facebook. They had me provide all my info and have heard nothing. I'll be looking at a year in October. The car is being held hostage.

 

[ChaneRZ]

Kia cars are great. KIA sucks in service and financing. No wonder they have a 10 year warranty. They will go round and round for 10 years and will give you headache.

 

[turboAWD]

Just an update. Still no title. Tried another route. Contacted them via Facebook. They had me provide all my info and have heard nothing. I'll be looking at a year in October. The car is being held hostage.

Can you fill out some kind of "lost my title, but I need a new one" form? How could KIA dispute that?

 

[turboAWD]

I love my stinger, but my experience with Kia dealership and KMF has also been terrible. Immediately refinanced with a credit union. Check has been sent more than 3 weeks ago and they still haven’t cashed it. Honestly I’ve had terrible service all around so I probably won’t get another Kia. This is my first time owning one and I’ve never had a worse time than with them.... Sales person was excellent though. I’ve brought a car from her before from another dealership she worked at so she got me right into a new GT2.

Service department was trash. A mechanic in their service department scratch my bumper and ruined the paint just after I bought it. He then lied and everyone there that he knew me and I was a jealous ex girlfriend. Him and the service manager called me a liar and I basically had to prove my case. Never seen him in my life. Got the whole thing on video and the only reason I haven’t posted it is because they payed for the damage, didn’t report it, payed my first car note, and fired the guy after they realized I had everything recorded...

Dang, that's a lot to go through. Hope the car is much better than the service / KMF.

I'm due for my KMF bromance in the next couple of weeks. This is making me wonder if I should try to pay through a dealer? Can I pay through a dealer (in CA)?

 

[RUFFSTUFF]

Kia finance stopped taking my phone calls, they would just hang up on me. Cash rebate $2750 promised if I financed through KIA, I did and never got the check. Finance charge 0.9% on the contract read 2.9%, trade-in $8500-payoff. $3750 was added to my new contract. There was a summer sales sticker on windshield $2000 off invoice that did not make it on the contract. I took pictures of all deals. The manager told me that I am SOL. I heard that he got fired, he is to good to get fired they just moved him to a different location.

If you could post your BOS with your personal information redacted, that may give a better picture.

 

[Eric Lundberg]

Kia finance stopped taking my phone calls, they would just hang up on me. Cash rebate $2750 promised if I financed through KIA, I did and never got the check. Finance charge 0.9% on the contract read 2.9%, trade-in $8500-payoff. $3750 was added to my new contract. There was a summer sales sticker on windshield $2000 off invoice that did not make it on the contract. I took pictures of all deals. The manager told me that I am SOL. I heard that he got fired, he is to good to get fired they just moved him to a different location.

They get annoyed at me while I review all of the paperwork before I sign. I have found issues that you describe. I make them fix them before the deal is done or I refuse to sign and walk out. Any cash rebates need to be taken on the purchase and sales agreement, never wait for something to show up in the mail because it won't.

 

[Creativeflood]

Paid my Stinger off in October. 6 months later no title. I call the finance department every 2 weeks, speak to a manager, and escalate the case. By escalate, they literally send an email to the title department. I ask what can we do about this and they tell me nothing beyond sending the email. They have me hostage. I always end the call with "talk to you in 2 weeks." My wife paid her Audi off and had the title in 2 weeks. Love the Stinger, but may have another look at that S5. That is, if I ever get my title.

I just wanted to note that I finally got my title. Someone higher up at Kia called me personally and apologized for the craziness. I received my title by FedEx 2 days later.

 

[turboAWD]

Awesome! I sent my check in last week for the end-of-lease buyout, and they said that's all good, but couldn't find the odo statement that the check was stapled to..