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JB4 app freezes

AYip31

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Hello.
I have a iPhone 8+
The JB4 app freezes when I give the car hard acceleration.
the JB4 is on Velcro onto the battery, the Bluetooth is Velcro onto the side of the JB4 and pointing towards the driver side.
The app is up to date.
thanks for any help.
 
Could be a variety of things but first thing is to email details to JB4 mobile for assistance. support@jb4connectkit.com
 
What are your "log" settings? i had the same issue when my log settings were set below a certain %
 
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What are your "log" settings? i had the same issue when my log settings were set below a certain %
What should my settings be.
 

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Really not a "should be"....depends upon what you want the results to be......My app would crash at different points. i disabled the "ignore auto logging....." and set threshold to above 50% and was able to get more stable results....emailed support but most suggestions i had already tried. Also, make sure no other Bluetooth devices are present and the jb4 adapter is away from metal and close as possible to the cabin.
 
From interior to exterior to high performance - everything you need for your Stinger awaits you...
Really not a "should be"....depends upon what you want the results to be......My app would crash at different points. i disabled the "ignore auto logging....." and set threshold to above 50% and was able to get more stable results....emailed support but most suggestions i had already tried. Also, make sure no other Bluetooth devices are present and the jb4 adapter is away from metal and close as possible to the cabin.

they said I should get a new master chip. $25.
too bad I got the JB4 used.
 
YIKES!!!! That basically says the unit is a "dud".......once i made the adjustments to the logging parameters, my issues stopped. Not sure why "logging" had an effect but that is what cleared my issues up.
 
Updating the 2580 chipset usually resolves most random issues, especially if it's an older unit with out of date hard flashed firmware.
 
YIKES!!!! That basically says the unit is a "dud".......once i made the adjustments to the logging parameters, my issues stopped. Not sure why "logging" had an effect but that is what cleared my issues up.
Yeah maybe. But at least it’s only $25
It still works.... just freezes
 
What I usually tell people who have older JB4 systems they bought used, and a random issue, is to just replace the 2580. If it doesn't solve the issue we'll refund the $25 for you and at least you've eliminated a common cause. And of course if you're the orignal owner we have a 5 year warranty on the JB4 hardware so happy to send one under warranty.
 
______________________________
From interior to exterior to high performance - everything you need for your Stinger awaits you...
What I usually tell people who have older JB4 systems they bought used, and a random issue, is to just replace the 2580. If it doesn't solve the issue we'll refund the $25 for you and at least you've eliminated a common cause. And of course if you're the orignal owner we have a 5 year warranty on the JB4 hardware so happy to send one under warranty.
Thank you Terry, I will order the part and try to replace it. I’ll let you know if it stops the problem.
How hard to open the thing up and replace it. Any links to the specific part to be replaced.
 
Takes 15 seconds. Open enclosure, pop out old chip with a small screwdriver, push new one in the same orientation.
 
Takes 15 seconds. Open enclosure, pop out old chip with a small screwdriver, push new one in the same orientation.
Updating the 2580 chipset usually resolves most random issues, especially if it's an older unit with out of date hard flashed firmware.
@Terry@BMS I replace the chip, it worked. No more freezing!
Thanks!!

now where can I post my logs??
 
You are in the right place for that.
 
From interior to exterior to high performance - everything you need for your Stinger awaits you...
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