It's disappointing to hear this stuff. KIA clearly has a bad rep re: dealer experience. But I've always hated any new-car-buying experience - doesn't matter who. I'm somewhat lucky, we have two Kia dealerships in my city. They both are 'OK' by any car dealership standards - probably better than avg compared to other Kia's. That said, when I started the process to buy a Stinger, I got that initial lousy experience. I'm asking about a Stinger GT2 AWD with a $52,000 MSRP, and the first question is what they would ask a college sophomore: "how much do you want to pay each month?". Really? And they wouldn't deal / acted like they didn't want to sell the car very badly. That's when I decided: "OK! Game on. You wanna' dance? Let's dance!" I made it clear that I was GOING to buy the car - either from them or someone else, but I refused to give an inch when negotiating. By the end of the day, I think they had had enough of me. "Take that!" The day I picked up the car - with laptop/spreadsheet in-hand making sure my OTD numbers matched theirs to the penny - they asked me if I was a lawyer! My point is: yeah it sucks, but if you really want the car, don' let a sleazy salesman or finance guy stand in your way. Gather all the knowledge you can, take 'em on, and beat 'em. It can even make owning the car a little more enjoyable. I'm also glad to report that, so far, the service experience has been much better. Most/all of the guys in the service dept seem genuinely interested in how the Stinger's been for me. And, the asst service manager has his own 2.0T, so there's a "connection" there too.