I've been reading what you are sharing. And it seems like you are talking at cross purposes. Kia is plain about this: agree to keep the car long enough to respray the metal. Use the warranty to cover any bumper work that is not road damage (problematic, but there it is; work with them). Use the $5K to pay for anything else. Look the car over. THEN, if you don't feel completely satisfied, trade it for a different color (same model) or have Kia do the buyback. You refused the respray up front, demanding bumpers be part of the Yellow "recall" for respraying, which Kia said "nix to that" up front. So your refusal derails the process. I am sure that someone further up the chain is reviewing your case. But the extra time this is taking isn't their fault. And until they know what they are supposed to say to you, they can't communicate anything to you, thus the delay and lack of response. So it seems to me, anyway.