Concerns - Popping/Creaking Noise from Sunroof

Actually when it comes to the sunroof type of noise, European (or atleast Estonian) warranty conditions have a point in them, which roughly translates to:
"Warranty does not cover very low and quiet noise or vibration that does not affect ride quality"

Looking at that point I always think that I'm gonna be so f*cking pissed if the dealership starts pressing that button.
 
Actually when it comes to the sunroof type of noise, European (or atleast Estonian) warranty conditions have a point in them, which roughly translates to:
"Warranty does not cover very low and quiet noise or vibration that does not affect ride quality"

Looking at that point I always think that I'm gonna be so f*cking pissed if the dealership starts pressing that button.
That's very ambiguous wording as what constitutes low noise? That's up to perception and how do they measure that?
 
Actually when it comes to the sunroof type of noise, European (or atleast Estonian) warranty conditions have a point in them, which roughly translates to:
"Warranty does not cover very low and quiet noise or vibration that does not affect ride quality"

Looking at that point I always think that I'm gonna be so f*cking pissed if the dealership starts pressing that button.
Also I take that to mean cabin noise in general, not noise that is caused by something that isn't fitted correctly, because that is then a fault. And.... that noise certainly affects MY ride quality! :rolleyes:
 
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It literally is up to perception and a subjective rating. I've also started pushing that the sunroof noise does affect my ride quality and ability to focus, therefore essentially being a threat to traffic safety.
 
It literally is up to perception and a subjective rating. I've also started pushing that the sunroof noise does affect my ride quality and ability to focus, therefore essentially being a threat to traffic safety.
Absolutely! Don't let them try and throw you off with their BS.
 
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Considering the noises happen only in motion and most of us are crazy enough to spend most of our drives running diagnostics, yeah we are definitely posing a safety hazard lol.
 
I believe I have solved my sunroof rattle! Just spent a couple hours with it to try to narrow down the exact source.

I had previously done the fix mentioned elsewhere which involves loosening the 6 torx screws and adjusting where the glass sits. That significantly reduced the noise, but after a couple thousand miles it started to come back more.

I'll save you the whole troubleshooting process, but in the end I decided to put a washer underneath the front outer screw that holds the track down in order to raise it up a smidge. The rattle is completely gone now! You do have to remove the bug guard in order to access this.

I hope this fix works for other people too!

IMG_4530.jpeg
 
I believe I have solved my sunroof rattle! Just spent a couple hours with it to try to narrow down the exact source.

I had previously done the fix mentioned elsewhere which involves loosening the 6 torx screws and adjusting where the glass sits. That significantly reduced the noise, but after a couple thousand miles it started to come back more.

I'll save you the whole troubleshooting process, but in the end I decided to put a washer underneath the front outer screw that holds the track down in order to raise it up a smidge. The rattle is completely gone now! You do have to remove the bug guard in order to access this.

I hope this fix works for other people too!

View attachment 47898
My dealership tried the washer thing with mine and unfortunately it made the sound worse. I'm glad it worked for you though, and hope it is a permanent fix for you. Fingers crossed.
 
I think the major problem is that we still do not know which exact parts are causing the rattling by hitting each other.
In fact all "solutions" are not addressing the root cause and change something within the roof setup with more or less success because of manufacturing tolerances.

The noise also appeared on mine again. I found out that the headliner on the passenger side was not mounted correctly - fixing it also "fixed" my noise again...but I am waiting for it to appear again :rolleyes:
 
I think the major problem is that we still do not know which exact parts are causing the rattling by hitting each other.
In fact all "solutions" are not addressing the root cause and change something within the roof setup with more or less success because of manufacturing tolerances.

The noise also appeared on mine again. I found out that the headliner on the passenger side was not mounted correctly - fixing it also "fixed" my noise again...but I am waiting for it to appear again :rolleyes:
Mine is still at the dealership getting its 4th "fix". I'm done thinking this problem will ever go away.
 
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From interior to exterior to high performance - everything you need for your Stinger awaits you...
I believe I have solved my sunroof rattle! Just spent a couple hours with it to try to narrow down the exact source.

I had previously done the fix mentioned elsewhere which involves loosening the 6 torx screws and adjusting where the glass sits. That significantly reduced the noise, but after a couple thousand miles it started to come back more.

I'll save you the whole troubleshooting process, but in the end I decided to put a washer underneath the front outer screw that holds the track down in order to raise it up a smidge. The rattle is completely gone now! You do have to remove the bug guard in order to access this.

I hope this fix works for other people too!

View attachment 47898

Wow, I joked earlier about the 59-cent washer that fixed the dreaded rear hatch rattle. Would be incredible if the same solution worked here.

I literally re-seated my glass again today and after it did nothing to quell the ticking concluded that some sort of lining or some way to separate pieces that were obviously rubbing against each other was going to be necessary. What size did you use? Any reason to use a rubber washer? Do you think an even thinner one would work? Any thoughts appreciated--I will certainly try this and report back, and hopefully so will others. After a few attempts and variations, we may have an official fix on our hands...no thanks to KIA.
 
I think the major problem is that we still do not know which exact parts are causing the rattling by hitting each other.
In fact all "solutions" are not addressing the root cause and change something within the roof setup with more or less success because of manufacturing tolerances.

The noise also appeared on mine again. I found out that the headliner on the passenger side was not mounted correctly - fixing it also "fixed" my noise again...but I am waiting for it to appear again :rolleyes:

There are two different, but similar noises--one caused by the headliner and one coming from the sun roof. I have zero headliner noises; had zero sunroof noises; but now have excessive sunroof noises as the car has aged/become more brittle/sagged/something!!!
 
My dealership tried the washer thing with mine and unfortunately it made the sound worse. I'm glad it worked for you though, and hope it is a permanent fix for you. Fingers crossed.

Interesting--has this "washer fix" for the sunroof ever been mentioned on here before? I thought I had read every word of every thread on this topic and @cwatt79's post above is the first I have heard of it.
 
Interesting--has this "washer fix" for the sunroof ever been mentioned on here before? I thought I had read every word of every thread on this topic and @cwatt79's post above is the first I have heard of it.
My dealer told me about it during my 3rd "fix". He said head office had passed the information to them as a possible repair. Needless to say it did nothing, and actually made the noises worse for my car, which is why it's back at the dealer getting the roof rails replaced. I'm not optimistic however, that it will fix the issue.
 
I believe I have solved my sunroof rattle! Just spent a couple hours with it to try to narrow down the exact source.

I had previously done the fix mentioned elsewhere which involves loosening the 6 torx screws and adjusting where the glass sits. That significantly reduced the noise, but after a couple thousand miles it started to come back more.

I'll save you the whole troubleshooting process, but in the end I decided to put a washer underneath the front outer screw that holds the track down in order to raise it up a smidge. The rattle is completely gone now! You do have to remove the bug guard in order to access this.

I hope this fix works for other people too!

View attachment 47898

So, I did a slight variation on this "fix." When I looked carefully at how all this stuff is bolted down, I concluded that the "other" bolt (to the upper right as seen in the pic above) is actually the one more likely to benefit from a forced gap between the body metal and sunroof rail metal. The front outer corner position is also plastic and can easily break if pressure is applied.

I removed the circled bolt, the "other" bolt and the next bolt toward the rear along the same side of the rails as the "other" bolt because without removing that third one, there would be no way to get any leverage to raise the rail enough to insert a washer under the "other." I used two left-over washers I bought to fix the rear hatch rattle: 5/16ths thinner than usual zinc. I would guesstimate two of these washers are the thickness of the one in the pic above. I used two thin ones because I wanted to have the option to later add a single washer to the rearward bolt position if the two thin ones at the front did not work.

Repeat for the other side of the car.

Result: silence...for the first time in more than a year. I am completely shocked...the car sounds like it did when it was brand new. No rattles, ticks squeaks, whatsoever.

Thanks to all on here who persevered and shared stories, especially @cwatt79. I am also heartened that my theory about metal rubbing against metal was correct. The roof itself is not the issue--it's the rails. Hence why every adjustment or greasing or maritime lube did nothing (or made things worse).

Hope this is helpful to others who might want to now try this 59-cent solution to an unbelievably agonizing customer service nightmare. But be very careful with removal and replacement of the pop-up wind/bug screen...that is the tricky part of this. Hopefully some will be able to force their dealers to do this procedure (as it sounds as though some already are, but perhaps not doing it in the most effective manner).
 
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From interior to exterior to high performance - everything you need for your Stinger awaits you...
Good work on your effort Marc, I really do hope it holds up.

What has really bothered me the absolute most is that we, the consumers, need to get to the bottom of this issue ourselves. Kia has trained and educated professionals that surely could have figured this out with a little effort.
 
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So, I did a slight variation on this "fix." When I looked carefully at how all this stuff is bolted down, I concluded that the "other" bolt (to the upper right as seen in the pic above) is actually the one more likely to benefit from a forced gap between the body metal and sunroof rail metal. The front outer corner position is also plastic and can easily break if pressure is applied.

I removed the circled bolt, the "other" bolt and the next bolt toward the rear along the same side of the rails as the "other" bolt because without removing that third one, there would be no way to get any leverage to raise the rail enough to insert a washer under the "other." I used two left-over washers I bought to fix the rear hatch rattle: 5/16ths thinner than usual zinc. I would guesstimate two of these washers are the thickness of the one in the pic above. I used two thin ones because I wanted to have the option to later add a single washer to the rearward blot position if the two thin ones at the front did not work.

Repeat for the other side of the car.

Result: silence...for the first time in more than a year. I am completely shocked...the car sounds like it did when it was brand new. No rattles, ticks squeaks, whatsoever.

Thanks to all on here who persevered and shared stories, especially @cwatt79. I am also heartened that my theory about metal rubbing against metal was correct. The roof itself is not the issue--it's the rails. Hence why every adjustment or greasing or maritime lube did nothing (or made things worse).

Hope this is helpful to others who might want to now try this 59-cent solution to an unbelievably agonizing customer service nightmare. But be very careful with removal and replacement of the pop-up wind/bug screen...that is the tricky part of this. Hopefully some will be able to force their dealers to do this procedure (as it sounds as though some already are, but perhaps not doing it in the most effective manner).
A picture would be nice for that other bolt you mentioned. Trying to fix my roof as well! Thanks
 
A picture would be nice for that other bolt you mentioned. Trying to fix my roof as well! Thanks

It's in the picture already...the one not circled by @cwatt79. The third bolt (not in any pic) is very obvious as it is the next bolt toward the back of the car in line with the not-circled bolt that gets the lift/washer(s).
 
It's in the picture already...the one not circled by @cwatt79. The third bolt (not in any pic) is very obvious as it is the next bolt toward the back of the car in line with the not-circled bolt that gets the lift/washer(s).
Cool. Got it.
 
I picked up my car today after the dealership replaced the sunroof rails even though they wanted to keep it another week or two to wait for the seat module to arrive from Korea (I will take the car back after the part has arrived). On the drive home there was no familiar creaking sounds coming from above so fingers crossed the problem has not just been temporarily fixed. :thumbup:
 
From interior to exterior to high performance - everything you need for your Stinger awaits you...
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