No Dealer Markup Buying Experience - Dulles KIA, VA

[Renfield]

I think a perfect dealer is a rare find. It's like trying to find a mythical unicorn. Having contacted all 3 dealerships (Dulles, Ourisman, and Woodbridge), depending on who you encounter defi es your experience. When people recommended Woodbridge, I tried them but learned that they just want to play the games. When someone recommended Dulles, I tried them, but kept getting a run around to come by their dealership rather than being up front. When someone recommended Ourisman, I reached out to Tyler and he is a pleasant person to deal with, but we haven't talked numbers yet so I cant vouch for the mark up or low ball offer. I wouldn't fault Tyler though if we can't come to an agreement. He still have to answer to the sales manager. Just my 2 cents.

How about finding the most chaste virgin?

 

[Renfield]

I think a perfect dealer is a rare find. It's like trying to find a mythical unicorn. Having contacted all 3 dealerships (Dulles, Ourisman, and Woodbridge), depending on who you encounter defi es your experience. When people recommended Woodbridge, I tried them but learned that they just want to play the games. When someone recommended Dulles, I tried them, but kept getting a run around to come by their dealership rather than being up front. When someone recommended Ourisman, I reached out to Tyler and he is a pleasant person to deal with, but we haven't talked numbers yet so I cant vouch for the mark up or low ball offer. I wouldn't fault Tyler though if we can't come to an agreement. He still have to answer to the sales manager. Just my 2 cents.

It all depends on which salesman is the "manager" for that day.

 

[SilverNitr8]

How about finding the most chaste virgin?

I found that....don't ask me how. It wasn't easy. =)

 

[SilverNitr8]

It all depends on which salesman is the "manager" for that day.

Completely agree on that.

 

[Waynerm002]

Having a bad experience with a salesperson or manager doesn’t make a dealership necessarily bad. When these things occur, you need to reach out to the GM to let them know about the bad practices at their shop. Not all employees at every business is going to provide the best experience however, when they don’t that is when you take it up top. In the car sales business, these old practices sadly are still around. It’s up to us the buying public to be informed and call these behaviors out to upper management to get action on taken. It’s easy to say fire someone but then how soon can you find a replacement? If their behavior is reported, it will over time give management the opportunity to take corrective measures or replace the bad performing staff.

 

[Renfield]

I have been buying cars since the 1970s and there are few tricks I haven't seen. I consider it an insult to my intelligence when I hear "I will have to talk to my manager" or I need your keys to move your car. I had to threaten to call the sherif to get my keys back on one occassion. The worst was at Ourisman when they insisted that I sign an agreement when they had nothing to show me for it.

 

[Paul32]

I have been buying cars since the 1970s and there are few tricks I haven't seen. I consider it an insult to my intelligence when I hear "I will have to talk to my manager" or I need your keys to move your car. I had to threaten to call the sherif to get my keys back on one occassion. The worst was at Ourisman when they insisted that I sign an agreement when they had nothing to show me for it.

My first new car was a 1958 Chevy 348 with tri-carbs. There seems to be less and less of the game playing and you can eliminate most of that by communicating with the dealer over the internet, email, and phone. Develop your numbers and then go in for the test drive. Works for me.

 

[Waynerm002]

Yep, good strategy there. The easiest deal I ever had was at BMW, drove the car, left communicated by phone, negotiated the price, went in signed the paperwork, swapped keys for my trade and the new (used) car and left.

 

[Renfield]

Yep, good strategy there. The easiest deal I ever had was at BMW, drove the car, left communicated by phone, negotiated the price, went in signed the paperwork, swapped keys for my trade and the new (used) car and left.

Sounds like my dealing with Dulles KIA.

 

[Renfield]

My first new car was a 1958 Chevy 348 with tri-carbs. There seems to be less and less of the game playing and you can eliminate most of that by communicating with the dealer over the internet, email, and phone. Develop your numbers and then go in for the test drive. Works for me.

My first new car was a 1958 Chevy 348 with tri-carbs. There seems to be less and less of the game playing and you can eliminate most of that by communicating with the dealer over the internet, email, and phone. Develop your numbers and then go in for the test drive. Works for me.

My first new car was a Pontiac GTO twin quads.

 

[shaggystinger]

Update: It has been exactly a month since I purchased my Stinger. My trade has not been paid off, a payment on said trade and my first Stinger payment have been made and now the temp tags provided by the dealership expire TODAY. Multiple attempts to get clarification but no word on if a tag transfer has been completed or new tags have been requested/issued. So as it stands with this joke of a dealership, the sales department play games and lie to you and the finance department is completely incompetent as well. I can't stress enough how much I regret doing business with Dulles KIA. No point in trying their service department as I am sure it will much of the same service.

 

[Waynerm002]

Man, that sucks! Some of these places just don't do a great job of things. I would call the GM to get it sorted. Had a similar issue with another dealer and it took a couple of months to resolve. Manager and Operator kept "transferring" me to the GM but calls kept dropping. Got a used car manager who agreed this shouldn't have took that long and got the GM on the line and within days it was resolved. You may have to stop in and talk to finance and the GM. I hope they can resolve sooner than later. There are a few of folks involved after the fact, they need to get their act together at that place.

 

[shaggystinger]

Man, that sucks! Some of these places just don't do a great job of things. I would call the GM to get it sorted. Had a similar issue with another dealer and it took a couple of months to resolve. Manager and Operator kept "transferring" me to the GM but calls kept dropping. Got a used car manager who agreed this shouldn't have took that long and got the GM on the line and within days it was resolved. You may have to stop in and talk to finance and the GM. I hope they can resolve sooner than later. There are a few of folks involved after the fact, they need to get their act together at that place.

Thanks @Waynerm002 . Took your advice and went straight to the top. Sure enough I got a call yesterday from the Customer Relations Manager with answers to all my questions and they are next-day shipping my tags. I think this is a case of the left hand not knowing what the right hand is doing or perhaps too many Chef's in the kitchen at this dealership?!?! Who knows....

 

[Waynerm002]

Sometimes folks get busy and somethings get forgotten. Some times it's just folks didn't do their part. I always remind folks that the owners and leadership at any business wants it to succeed, the good ones are responsive and make sure things gets handled when their folks mess up. Sadly, not everyone is always cognizant of what is important to keep a business going and operate from their own standpoint of what "good service" is. I'm happy they got this handled for you. Now you can enjoy your Stinger with knowledge that all is well with the paperwork.