Discussion of Stinger paint quality (Was - Paint Chip Issue)

[Paul32]

Yes on the top. It’s by the back window on the driver side.

That little strip pops out, I don't have a paint issue but had my roof wrapped behind the sun roof and they took that strip out to cover with black wrap.

 

[PDXStingerGT]

That little strip pops out, I don't have a paint issue but had my roof wrapped behind the sun roof and they took that strip out to cover with black wrap.

Good to know. Thank you!

 

[Killianz26]

Wild thay they have admitted yellow. My Black GT 1 has chips on hood,fender and rear quarter panel. Id imagine that it's as bad as any yellow..
Aurora Black 11/17 build date

 

[StingMe]

I've been checking my car closely before and after each wash, and didn't find any paint problems like what the rest of you are finding. But a couple of days before my complimentary oil change on June 28, I did a walkaround and found a chip that hadn't been there when I did a walkaround after my last carwash. It's in a weird place—on that rubberized-feeling tape strip on the one 1-inch wide strip along the side of the roof from the sunroof to the hatch. Obviously not the flaking problem some other cars are having, since this is on a different kind of substance.
View attachment 9589 View attachment 9588
I pointed it out to the service department to find out what the fix would be, and they took pictures and said they'd get back to me. When I spoke to the rep a day or two later, he hadn't talked to his manager yet, but said he would get back to me. I gave them the benefit of the holiday week before calling back yesterday (11 days after reporting it) and left a message which wasn't returned, and so I called again today. The service rep I spoke to—not the same one—said they didn't have word yet on how to handle this, but it was in process.

I figured it was time to get a case number, and called the ever-patient and polite Jamie (sp?) on the VIP line. She explained that this will take a while, as any paint chips on any color car will go through the same process as the problems being reported on the yellow and blue cars. I had said I was aware of the problem with yellow, but it was Jamie who brought up the blue (FYI for those of you with blue who might have been told by dealers that blue was in the clear).
Edited, as per AV8R: Snow White Pearl, Nov. 2017 build. And I ain't no gentleman.

I have the same issue in the same spots as you on my white stinger. I’ll post a picture once I am off work.

Yes on the top. It’s by the back window on the driver side.

That little strip pops out, I don't have a paint issue but had my roof wrapped behind the sun roof and they took that strip out to cover with black wrap.

For reference and expedition of issue description, it's called:

Roof Ditch Moulding

Replacements are black, ready to paint.

 

[MerlintheMad]

146; biggest jump in poll participation so far. And the first Silky Silver affected.

 

[eljay]

I haven’t been in contact with my dealer since I first took the car in. I’ve been keeping corporate KIA aware of what’s going on.

Yikes! I only have the one spot, on the passenger side, so I guess I should feel lucky.

And thanks, StingMe, for the name of the part, and Paul32 for the info that it pops out.

 

[AV8R]

I haven’t been in contact with my dealer since I first took the car in. I’ve been keeping corporate KIA aware of what’s going on.

Have you been using your sunroof cause the damage looks like its rubbing.

 

[PDXStingerGT]

Have you been using your sunroof cause the damage looks like its rubbing.

This Is a GT1 without the sunroof.

 

[Paul32]

This Is a GT1 without the sunroof.

Then it's a GT. I believe all GT1's have sunroofs.

 

[PDXStingerGT]

Then it's a GT. I believe all GT1's have sunroofs.

Interesting...

 

[AV8R]

It looks like in addition to the chips the rubber has been damaged. Take it back and get it fixed, its not the paint quality it’s just that there is not enough of it on that part.

 

[StingerGT68]

Wild thay they have admitted yellow. My Black GT 1 has chips on hood,fender and rear quarter panel. Id imagine that it's as bad as any yellow..
Aurora Black 11/17 build date

My theory is that ALL yellow Stingers were affected while other colors only have select VINs that are affected. Those other colors may be case-by-case while the yellow owners will be specifically contacted.

 

[forzanerazzurri]

I met with my Kia dealer in Auckland, New Zealand, yesterday afternoon. He took photographs and will be in communication with Kia. After which he will advise me of my options. He reassured me that Kia is a very reputable company and will look after me. A repaint is not an option in my country and personally I would not want it. He asked me what I would like Kia to do to resolve the situation. I suggested either a replacement Stinger or a buy-back. I'm leaning towards a buy-back as I'm not confident about the paint quality of the other colours. I should hear back in a couple of days. Regarding comments here about possible buy-backs, IMO you would need to get the total amount of the money you paid for the vehicle refunded.

This is the outcome a rational consumer would want. Just take the buy back and walk away.

 

[StingerGT68]

This is the outcome a rational consumer would want. Just take the buy back and walk away.

So anyone who gets the car repainted with a superior paint job is completely irrational?


Not saying people shouldn't go for a buyback but others may want to keep the car and you putting those people down goes against what the forum is about.

 

[Joseph Cahn]

Kia is giving people choices for reason. We are all individuals with different ways of thinking. Nobody is right for making one choice over another. We are all right as far as what makes sense for our situation. Also try to give each other the benefit of the doubt that when we write something we mean it in the nicest way possible...within reason of course. Thanks for being a great community and helping us sort out our shared concerns.

 

[jondyer]

Buyback/Respray/Trade/Whatever.

As long as it is sorted.

 

[gilthanis1]

This is the outcome a rational consumer would want. Just take the buy back and walk away.

As @StingerGT68 said, so we are complete idiots for getting a better paint job? Something tells me your just wanting to see what you can stir up and get a rise out of people.

We happen to love the car and want to keep it. If it was a very serious problem that caused me to not be able to enjoy the car, then yes I would want a buyback no question. If Kia offers me a respary, with a reputable shop (and I know a few), then I will jump on it with both feet and most members with an issue would do the same.

Your ideas of rational vs irrational have no place here, and trying to insinuate that we are anything less because of the choice we make does not have any place on these forums. I personally have learned quite a bit and I'm sure others have too. If you can't be part of a constructive and informative conversation, and want to trash people who do, please leave.

 

[Mach_Tuck]

Hi Guys. The service manager at my local Kia dealer just called me. He told me that Kia will be communicating in writing with all owners of yellow Stingers and outlining what they are prepared to do. He did say that a respray will be an option and will come with a lifetime warranty. He also was adamant that the YELLOW colour is the only paint affected. When I receive the letter from Kia head office I'll post the details here.
Mark.

As far as i can tell, THIS info is from KIA AU so i will not hold my breath that KIA USA will follow suit. Obviously this is good precedent to set but has anyone heard anything "quasi-official" from KIA USA?

Clearly there is evidence that yellow is NOT the only color affected.

 

[forzanerazzurri]

As @StingerGT68 said, so we are complete idiots for getting a better paint job? Something tells me your just wanting to see what you can stir up and get a rise out of people.

We happen to love the car and want to keep it. If it was a very serious problem that caused me to not be able to enjoy the car, then yes I would want a buyback no question. If Kia offers me a respary, with a reputable shop (and I know a few), then I will jump on it with both feet and most members with an issue would do the same.

Your ideas of rational vs irrational have no place here, and trying to insinuate that we are anything less because of the choice we make does not have any place on these forums. I personally have learned quite a bit and I'm sure others have too. If you can't be part of a constructive and informative conversation, and want to trash people who do, please leave.

So I guess "constructive and informative" includes statements that consumer protection laws only apply to products with serious safety issues? I have provided plenty of info to help people though the confirmation bias. Everyone keeps droning on about a buyback not being possible (then it was), that reprays of the front end would solve the issue (now we find out that its the entire paint job that is defective), or that a complete respray would be free of hassle (now we hearing about poorly executed respray jobs, as expected). I am offering counter points and, quite frankly, this forum has been incorrect and misleading on every one so far. You disagree and seem offended, so therefore I should shut up and leave? OK.

 

[gilthanis1]

So I guess "constructive and informative" includes statements that consumer protection laws only apply to products with serious safety issues? I have provided plenty of info to help people though the confirmation bias. Everyone keeps droning on about a buyback not being possible (then it was), that reprays of the front end would solve the issue (now we find out that its the entire paint job that is defective), or that a complete respray would be free of hassle (now we hearing about poorly executed respray jobs, as expected). I am offering counter points and, quite frankly, this forum has been incorrect and misleading on every one so far. You disagree and seem offended, so therefore I should shut up and leave? OK.

Kia Australia just announced they would offer respray/buyback over there (less than a week ago): We still have no clue what they will do in the US.
Respray front end fixes all problems: Never once have I heard/said that, nor has anyone confirmed it. We just now found out that yellow is the most affected, but we know other colors have issues. Until Kia confirms anything in the US, if issues are on front end, why would they pay for a new paint job on the whole car? Thats basic business economics, and the laws are pretty clear on what they do/don't have to do.
Problems with resprays: We know of exactly 2, (3 if you count Brendan from Australia). Brendan was ecstatic about the quality of his respray, another member here was happy, but Luminary had issues which there is a thread for. We just assume this will cause problems for everyone because of 1 shitty shop?

You assuming that 'the ONLY decision a rational consumer should consider is a buyback' implies that if we choose a respray of the car we wanted and have, that somehow we are less than those who want to dump it because of paint, that the manufacturer is willing to fix?

Consumer laws vary by state, and good luck saying that a brand new paint job put you in any financial hardship or hurt the value of a depreciating asset (car) already. The burden is on you to prove that happened, and it's a big dam hill, especially with a brand new first year car. I didn't buy the dam car for an investment, I bought to enjoy and I'm definitely doing that.

Eh, the hell with it, I've wasted enough time on this. Why bother when apparently everyone else is wrong?