87and66
Stinger Enthusiast
This is going to be long, so TLDR: found a transmission leak. Transmission was replaced under warranty and they gave me a loaner car. Stinger currently has a coolant leak and is back at the dealership.
Alright now the full story of how it went/is going dealing with Kia for a major warranty repair, for anyone else who will unfortunately have to do the same.
While I was changing my oil at 30,000 miles, I noticed a pretty significant transmission fluid leak appearing to be coming from the rear main seal.
Dec 22: Took the car into my local Kia dealer near Pittsburgh to have the leaked looked at, so Kia could decide what to do. I was informed that the tech who looked at the car confirmed that its leaking, and opened a techline case. Basically a warranty case with Kia. I was instructed to make an appointment after the holidays to follow up and have "further diagnostics" done so Kia could decide what to do. Also asked them to order the parts for the HECU recall.
Jan 3: talked to the service manager who set me up with an appointment on Jan 12th at 9am. I was under the impression that they would gather the info needed, and maybe check for a tune/any mods that might have caused the leak.
Jan 12: I got there and was told they would need to drop the engine to do their further diagnostics. They would send the info to kia who would approve the repair and only then would I be able to get a loaner car, This sounded pretty ridiculous to me because the job is half way done at that point. So I was told I could drop it off any day, any time.
Later that day, I returned with a ride home to drop off the car. At this point, I was under the impression that they'd be doing what they said, dropping the engine. Along with state inspection and the HECU recall, for which the parts had arrived.
Jan 14: Got a call informing me that they will be replacing the transmission. This is great because I was worried about any damage that may have been caused from low fluid. I was told I can pick the car up and they will call me when all of the parts arrive.
Went to pick up the car. They did the state inspection and the HECU recall fix. Engine and transmission were never touched. Not sure what happened to the "further diagnostics" they were going to do, but whatever. It's getting fixed. That's all I care about. I was also told a loaner car has been approved and they will be ready with one when I drop off the car, and I will be able to keep it for the length of the repair. The transmission replacement should take 2 or 3 days.
Jan 19: got a call. Parts were in. Made an apt fot the 27th. A loaner was approved from enterprise.
Jan 27: Dropped the car off. Someone from enterprise picked me up in the loner. Drove me back to enterprise where we did paperwork, and I went on my way.
Jan 30: got a call that the car was done. Went to pick it up. Let it warm up in the parking lot before leaving. All seemed fine. Got about 10 minutes away and the car starts overheating and steam is coming from the engine bay. Coolant leak. Great. Had to wait 2 and a half hours for a tow truck. Now the car is back at the dealership and won’t be touched again until Monday. Let’s hope they get it right this time. I had a feeling something wouldn’t be right when I got it back.
will update when there is news
Alright now the full story of how it went/is going dealing with Kia for a major warranty repair, for anyone else who will unfortunately have to do the same.
While I was changing my oil at 30,000 miles, I noticed a pretty significant transmission fluid leak appearing to be coming from the rear main seal.
Dec 22: Took the car into my local Kia dealer near Pittsburgh to have the leaked looked at, so Kia could decide what to do. I was informed that the tech who looked at the car confirmed that its leaking, and opened a techline case. Basically a warranty case with Kia. I was instructed to make an appointment after the holidays to follow up and have "further diagnostics" done so Kia could decide what to do. Also asked them to order the parts for the HECU recall.
Jan 3: talked to the service manager who set me up with an appointment on Jan 12th at 9am. I was under the impression that they would gather the info needed, and maybe check for a tune/any mods that might have caused the leak.
Jan 12: I got there and was told they would need to drop the engine to do their further diagnostics. They would send the info to kia who would approve the repair and only then would I be able to get a loaner car, This sounded pretty ridiculous to me because the job is half way done at that point. So I was told I could drop it off any day, any time.
Later that day, I returned with a ride home to drop off the car. At this point, I was under the impression that they'd be doing what they said, dropping the engine. Along with state inspection and the HECU recall, for which the parts had arrived.
Jan 14: Got a call informing me that they will be replacing the transmission. This is great because I was worried about any damage that may have been caused from low fluid. I was told I can pick the car up and they will call me when all of the parts arrive.
Went to pick up the car. They did the state inspection and the HECU recall fix. Engine and transmission were never touched. Not sure what happened to the "further diagnostics" they were going to do, but whatever. It's getting fixed. That's all I care about. I was also told a loaner car has been approved and they will be ready with one when I drop off the car, and I will be able to keep it for the length of the repair. The transmission replacement should take 2 or 3 days.
Jan 19: got a call. Parts were in. Made an apt fot the 27th. A loaner was approved from enterprise.
Jan 27: Dropped the car off. Someone from enterprise picked me up in the loner. Drove me back to enterprise where we did paperwork, and I went on my way.
Jan 30: got a call that the car was done. Went to pick it up. Let it warm up in the parking lot before leaving. All seemed fine. Got about 10 minutes away and the car starts overheating and steam is coming from the engine bay. Coolant leak. Great. Had to wait 2 and a half hours for a tow truck. Now the car is back at the dealership and won’t be touched again until Monday. Let’s hope they get it right this time. I had a feeling something wouldn’t be right when I got it back.
will update when there is news
