Incompetence

[Janguli]

I decided to have my wheels and exhaust tips powder coated and from various people found out who in town was the best place to go. Turns out they only paint and outsource powder coating to another company, no worries. So essentially this "top tier" collision repair spot had to remove the wheels send them, inflate them and put them back on. I go to pick up the car and as I drive off some bad sound starts and the smell of burning rubber, they put the rear wheels on the front and later I noticed they failed to inflate the tires to the correct psi, so they did about 33% of the job correctly.

The company that did the powder coating, they did great.

I guess I need to lower my expectations from expecting people to do their jobs and just be pleased they didn't set the f*cking car on fire. I go to work everyday with the thought I need to be on point so I don't hurt or accidently kill someone. I need to lighten up on myself, just half ass everything and expect people to happy with it.

 

[CKeeler]

I know it seems like hindsight is 20/20, but we should all remember to check our cars before we leave any shop. It may offend some shop owners, but it’s better to know everything is ok before you leave. No matter what a shop’s supposed rep is

 

[Spaceme17]

Yeah, you really need to inspect your car after any work. And if you can watch them work even better.

I have had wheels scratched, suspension components bent, side-skirts cracked and warped, fenders bent, and a whole fiasco of an warranty engine replacement. So I have done my share of learning the hard way.

 

[Ozstung]

I feel if you're paying good hard earned money and entrust someone to do the job because of their good reputation then you shouldn't have to expect yourself to look over it with a fine tooth comb.

 

[cncBilly]

I feel if you're paying good hard earned money and entrust someone to do the job because of their good reputation then you shouldn't have to expect yourself to look over it with a fine tooth comb.

No you should not. But in some cases you would be sure glad you did!

 

[MerlintheMad]

"It's so hard to find good help these days." The constant refrain of the business owner. He can be competent even excellent: but the moment that he hires someone to help do his job he's already fighting to not skid off the rails.

I go to pick up the car and as I drive off some bad sound starts and the smell of burning rubber, they put the rear wheels on the front and later I noticed they failed to inflate the tires to the correct psi, so they did about 33% of the job correctly.

I have often wondered what is the actual effect when the wider rear wheels and rear tires get sent to the front. Clearly, the side walls were not clearing. Are your tires different size from OE?

 

[Hacksaw907]

"It's so hard to find good help these days." The constant refrain of the business owner. He can be competent even excellent: but the moment that he hires someone to help do his job he's already fighting to not skid off the rails.


I have often wondered what is the actual effect when the wider rear wheels and rear tires get sent to the front. Clearly, the side walls were not clearing. Are your tires different size from OE?

I'm fairly certain the fronts can't take 255's; 245 seems to be the max from my research. Stock width is 225

 

[Janguli]

"It's so hard to find good help these days." The constant refrain of the business owner. He can be competent even excellent: but the moment that he hires someone to help do his job he's already fighting to not skid off the rails.


I have often wondered what is the actual effect when the wider rear wheels and rear tires get sent to the front. Clearly, the side walls were not clearing. Are your tires different size from OE?

I have the original wheels and tires on the car.

 

[Legendsk]

My father bought a new Chevy pickup, his first new vehicle. Took it to the dealer for its first oil change, just to make sure the warranty wouldn't be affected. He and I sat down in the lobby and watched through the glass, across the parking lot into the service bay where the door was open. They put it on the lift and started raising it. Got about 4 ft off the floor when the rear fell off the lift. Both left wheels were in the air, the right front was still on the lift and the right rear was on the floor and the rear window shattered from the twist. Dad just calmly sat there and watched. They lowered the lift, backed the truck out and put it back on the lift. Finished the oil change and the guy came to tell dad it was done. Dad said, What about the back window?
Oh, did you want us to replace that?
I assume so, you broke it.
Oh, no! We couldn't break a window doing an oil change. It was broken when you brought it in.

They absolutely would not do anything about it, in spite of 2 of us watching it happen. Dad waited about a year before replacing it, just so he could keep telling anyone who asked, what happened.

 

[bearstinger]

I would have done a total attack and pull out that phone and take pictures. Unreal! I fought a tow company that damage my first car , datsun station wagon, and won! Document document document

 

[MerlintheMad]

I would have done a total attack and pull out that phone and take pictures. Unreal! I fought a tow company that damage my first car , datsun station wagon, and won! Document document document

No such tech existed back when @Legendsk 's story took place.

 

[Janguli]

This is the first car I have ever cared about, tried to take care of. I am utterly shocked at the level of skill and workmanship displayed by everyone who has touched my car so far. Disgusted is an apt word,

I find it unfair to say but I am having a difficult time not thinking that people working on cars are basically utter f*cking morons. I'm sure there are exceptions, I would love to find them.

To be fair I base this on two experiences one from a shop recommended by the dealership and the other a place that is considered the best in the city.

 

[bearstinger]

No such tech existed back when @Legendsk 's story took place.

lol duh, you are right! Dad's first! The datsun was my first ever car. Way before cell phones.

 

[MerlintheMad]

This is the first car I have ever cared about, tried to take care of. I am utterly shocked at the level of skill and workmanship displayed by everyone who has touched my car so far. Disgusted is an apt word,

I find it unfair to say but I am having a difficult time not thinking that people working on cars are basically utter f*cking morons. I'm sure there are exceptions, I would love to find them.

To be fair I base this on two experiences one from a shop recommended by the dealership and the other a place that is considered the best in the city.

A couple of years ago, Consumer Reports did a customer satisfaction survey and rated service experience on a thousand point scale. It was posted here somewhere. As I recall, Kia got a 720. That's not bad; it means that nearly three out of four customers find Kia's service satisfactory. But, as with all the other imperfections in Stinger Life, on the forum we only hear first about the bad experiences. To balance the scales a bit, I will say that "my" dealer/service people have been top notch the entire time. Their upscale establishment is not old, dark and dingy. I've never seen so much as a first finger print on anything; last time I saw them remove the plastic seat protector when they were through returning my car to the waiting area. Etc.

 

[Rob M]

In 2019 jdpower customer service survey, kia (825) and hyundai were just below the industry average for non-luxury brands. But to the discerning Stinger owner this should translate, on average, to relative dissatisfaction with Kia service. This is because the typical Kia owner views their car as an appliance. It gets them from point A to point B, is reliable, and doesn't matter so much that service tech left an oil smudge on the door handle. If all Kias were $40k+ Stingers, their customer service scores would fall below even FCA unless they made some big improvements in the way they provide service (on averge). So far I am satisfied with my chosen Kia dealer, this is probably in part to sharing service facility with their Nissan dealer (Nissan scores a little above ave in survey).

 

[Rob M]

F---ing auto fill on this site....Fiat Chrysler of America, not Forward Collision Assist, lol.

 

[Ozstung]

Imagine going to a dealer to put a deposit down on a vehicle and the kid sales boy doesn't really know the details on the car. Needless to say i drove to a dealer who did.

 

[Mike_TX]

When I first saw the title of this thread I thought it was about being unable to control one's bladder.