The sound system is becoming something of an enigma in this car. My 2018 has the HK and it is so fricking loud I dont think I've even had it up half way. Having the volume at 3 or 4 seems to be the most comfortable if you want background music.Based on what I've seen in the threads on the audio system, it seems some vehicles system can play louder and sound better. In the 2018 I could max out the system and still have a conversation. In the 2019, you don't want to be in the car with it at max level and it just sounds better overall. I had thought about taking off the doors on the 2018 to remove the felt between the speaker and cover to get better sound but now, I don't need to. I would suggest folks with systems that don't play well should start visiting their dealers and reporting the issue. Not sure if it's an amp issue or something in the head unit but it is an issue.