Intelliburn
Stinger Enthusiast
So I initially ordered my Eibach Pro kit on 2/24/21 from Tire Rack. They had a deal for the kit at $578 (springs/sways for AWD). The inventory was depleted I think on the same day and I was on back order. I called Eibach and they it could take as long as May before getting the order. They claimed it was based on production of the front springs and the supplier of the wire. I called Eibach today before calling Tire Rack to check on their production and they moved the time of production to end of July! I called tire Rack and talked to Andrew. He felt bad and he figured out how to split the order up and get me what I needed. I am receiving all of the parts (coming from 2 different locations and different shipment days) by next Friday. Most importantly, he was able to honor the original price I paid for the combo Pro kit (Eibach springs and sways are more expensive normally if purchased separately). So, I was thoroughly impressed with Andrew and Tire Rack for making sure I was happy by working through the issue and honoring the original price.