Bad Khar Tunerz

[x4nd3r05]

Poor customer service. Placed order 7/6 and haven't heard back 20 days later. Did not ship JB4. Ignores call, emails, instagram message, FB message, stinger forum message. No responses or updates on shipping.

 

[CKeeler]

@NICK_KHAR

 

[NICK_KHAR]

I just got sent this from a couple people and firstly want to honestly apologize

We dropped the ball 100%
The order is shipping today and expediting
also youll be seeing a partial refund as an apology for the wait

Theres no reason this should have happened.
But only explanation is it fell through the cracks and emails were in spam.

We will never purposely ignore a customer and Im truly sorry about this
Hopefully we can make this better for you as well anything in the future you may need

 

[DaJackson]

I just got sent this from a couple people and firstly want to honestly apologize

We dropped the ball 100%
The order is shipping today and expediting
also youll be seeing a partial refund as an apology for the wait

Theres no reason this should have happened.
But only explanation is it fell through the cracks and emails were in spam.

We will never purposely ignore a customer and Im truly sorry about this
Hopefully we can make this better for you as well anything in the future you may need

100% why if I’m buying Stinger parts I check with Nick first.

 

[NICK_KHAR]

If theres anything we can do to make this better for you just let me know
Ive replied on email and instagram if you wish to keep it private

 

[robz32]

100% why if I’m buying Stinger parts I check with Nick first.

^^THIS!!...He has been very prompt on answering questions and delivering parts even before the original ETA. Just great service all around.

 

[CKeeler]

I knew Nick would step up

 

[Kyle_Gates]

Not sure what aftermarket items I may buy for mine but after seeing this thread and Nick's replies, KharTunerz is where I'll go. Having an issue with an order can happen, great client service though, is rarer and VERY valuable.

 

[NICK_KHAR]

Not sure what aftermarket items I may buy for mine but after seeing this thread and Nick's replies, KharTunerz is where I'll go. Having an issue with an order can happen, great client service though, is rarer and VERY valuable.

Thank you for the kind words
I rather not have it come to this point but IF it ever does I want it to go as smoothly as possible for the customer

I know how it is on the customer side and bad experiences has leave such a bad taste in ones mouth :/

 

[x4nd3r05]

Thank you for the response and owning up to the mistake. I really try to do everything possible before leaving a negative review. I removed my Facebook review after receiving this response. I look forward to getting the JB4 shipped.

 

[NICK_KHAR]

Thank you for the response and owning up to the mistake. I really try to do everything possible before leaving a negative review. I removed my Facebook review after receiving this response. I look forward to getting the JB4 shipped.

Email with tracking number will come later on today for you