Bad IMR America

Hi IMR America,

Hope you are still, responding in this thread. Direct emails don't seem to get a reply.
I ordered the BMS WMI kit with the stealth bracket option back on Sept 17 (order #2508). I got a partial delivery of the kit and nozzle, but not the stealth bracket. I concocted a crude mounting for the tank but would like to know when the stealth bracket will come.
Thanks,
 
I sent them a regular inquiry email about the Snow WMI for my other vehicle and got no reply.
Good indicator not to bother.

I’ve always ordered BMS products direct. No issues and fantastic support.
 
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Hawk853 said:
I sent them a regular inquiry email about the Snow WMI for my other vehicle and got no reply.
Good indicator not to bother.

I’ve always ordered BMS products direct. No issues and fantastic support.
Click to expand...
Sometimes BMS won’t ship certain products to California. This is the biggest problem with performance stuff. It’s a curse. :-(
 
rpoffen said:
Hi IMR America,

Hope you are still, responding in this thread. Direct emails don't seem to get a reply.
I ordered the BMS WMI kit with the stealth bracket option back on Sept 17 (order #2508). I got a partial delivery of the kit and nozzle, but not the stealth bracket. I concocted a crude mounting for the tank but would like to know when the stealth bracket will come.
Thanks,
Click to expand...
Good morning I'm just seeing this thread. Let me look into what happened with the bracket. Glad you got the rest of the system just fine.
 
All the mods and upgrades for your Stinger you could ever ask for. CLICK HERE!
From interior to exterior to high performance - everything you need for your Stinger awaits you...
Sorry if we missed your inquiry. We try to be responsive and get back to everybody who calls sends emails text messages social media messages and 10 different wais we get communications. We usually get pretty good feedback that we give good customer service unfortunately some calls or emails or messages do slip through.. We are a small team with limited support. Please don't hesitate to follow ip if you send an inquiry. We may be building or shipping you parts. We do post a phone number and we encourage you and anyone else who has inquiries to try to connect with us there as well.

Thanks
Evans
 
______________________________
All the mods and upgrades for your Stinger you could ever ask for. CLICK HERE!
From interior to exterior to high performance - everything you need for your Stinger awaits you...
EVANS at IMRAMERICA.COM said:
It's now on the way to our Dallas facility with. Once it arrives we will ship it back out to you. As you are aware we were not able to ship directly from them to you in Cali. :)
Click to expand...
Ok
Thanks for the support
My opinion is much higher now
 
rpoffen said:
Ok
Thanks for the support
My opinion is much higher now
Click to expand...
Just got an alert that the stealth bracket for my WMI is on the way, so thank you IMA America!
Should be here the 15th.
 
rpoffen said:
Just got an alert that the stealth bracket for my WMI is on the way, so thank you IMA America!
Should be here the 15th.
Click to expand...
The bracket arrived yesterday, looks good.
Thank you!
 
All the mods and upgrades for your Stinger you could ever ask for. CLICK HERE!
From interior to exterior to high performance - everything you need for your Stinger awaits you...
Wish I could say anything remotely good about my order with IMR. While Evans was always available to talk to he constantly made vague statements and never met timelines. Waited 6-8 months for secondaries which I had to ask for the status every 30 days as well as IMR intakes which weren’t fabricated correctly and had to be shipped back after waiting over a half of a year. If I could go back in time to when I placed my order on 30 March I would have gone with a completely different brand/company. But hey that’s just my honest/factual opinion and if you think it isn’t completely factual I have videos/threads to prove of the inconsistencies with IMR as a company.
 
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nelsp6 said:
Wish I could say anything remotely good about my order with IMR. While Evans was always available to talk to he constantly made vague statements and never met timelines. Waited 6-8 months for secondaries which I had to ask for the status every 30 days as well as IMR intakes which weren’t fabricated correctly and had to be shipped back after waiting over a half of a year. If I could go back in time to when I placed my order on 30 March I would have gone with a completely different brand/company. But hey that’s just my honest/factual opinion and if you think it isn’t completely factual I have videos/threads to prove of the inconsistencies with IMR as a company.
Click to expand...
Nels,
I'm sorry for your experience. Per your request we refunded you for the intakes. We also stopped offering them because the bends were too difficult to produce by hand and the mandrel bending machines couldn't produce them either. We are working a new design which can be mass produced with easier bends that can be more consistently produced. We intend to ramp up product that have before they go live on the site

As for the wait before we shipped the secondary down pipes......we agree there too. This was a hard lesson learned for us. We recognized we weren't able to produce them by hand based on the demand and moved to a correct the waiting issue by having them mass produced by pipe bending machines. This is now the standard for us. During this time we transitioned the companies business model from being a "make to order company" to working to "ship on demand" by scaling the products. The initial batch from our pipe bending supplier took longer than they quoted so we had to keep moving out the dates. We now have a bunch of these in stock and are even adding flex sections to accommodate other brands and engine motion.

Again I wish your experience was better or that I could do something else for you more than the refund for the intakes. Thanks for sharing your experience and thoughts even thoughts. The corrective actions we implemented help us satisfy more customers today than ever before.

If I can help in anyway please feel free to reach out even in you need guidance and not to purchase parts. You have my number.

Thanks
Evans
 
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EVANS at IMRAMERICA.COM said:
Nels,
I'm sorry for your experience. Per your request we refunded you for the intakes. We also stopped offering them because the bends were too difficult to produce by hand and the mandrel bending machines couldn't produce them either. We are working a new design which can be mass produced with easier bends that can be more consistently produced. We intend to ramp up product that have before they go live on the site

As for the wait before we shipped the secondary down pipes......we agree there too. This was a hard lesson learned for us. We recognized we weren't able to produce them by hand based on the demand and moved to a correct the waiting issue by having them mass produced by pipe bending machines. This is now the standard for us. During this time we transitioned the companies business model from being a "make to order company" to working to "ship on demand" by scaling the products. The initial batch from our pipe bending supplier took longer than they quoted so we had to keep moving out the dates. We now have a bunch of these in stock and are even adding flex sections to accommodate other brands and engine motion.

Again I wish your experience was better or that I could do something else for you more than the refund for the intakes. Thanks for sharing your experience and thoughts even thoughts. The corrective actions we implemented help us satisfy more customers today than ever before.

If I can help in anyway please feel free to reach out even in you need guidance and not to purchase parts. You have my number.

Thanks
Evans
Click to expand...
Personally, I think it takes a big person to admit their mistakes and work to make things better.
As a customer, the one thing I really ask for from a vendor is to keep the communication. If something is not readily available despite your best efforts, keep the customer informed, I think you will find they will accept that and be more patient.
Thanks Evans
 
rpoffen said:
Personally, I think it takes a big person to admit their mistakes and work to make things better.
As a customer, the one thing I really ask for from a vendor is to keep the communication. If something is not readily available despite your best efforts, keep the customer informed, I think you will find they will accept that and be more patient.
Thanks Evans
Click to expand...
Thanks for sharing. Yeah we try to make our selves available even though we are a small team. I also believe in continuous improvement and working to improve products and processes all the time. We also now have a different mentality about brining parts to market after confirming their how they can be scaled.
 
All the mods and upgrades for your Stinger you could ever ask for. CLICK HERE!
From interior to exterior to high performance - everything you need for your Stinger awaits you...
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