Discussion of Stinger paint quality (Was - Paint Chip Issue)

[MisterMac]

 

[MerlintheMad]

Isn’t that what a bumper to bumper warranty is ?

The word "warranty" appears not in the table of contents or index. And when I have run into the phrase, it is "bumper to bumper limited warranty". This is the online PDF: https://www.kia.com/us/k3/content/media/all/warranty/2018_warranty.pdf And there is nothing in it specifically, separately, about paint. Where, for instance, do we read specifically about the 36 month warranty on paint?

 

[MisterMac]

The word "warranty" appears not in the table of contents or index. And when I have run into the phrase, it is "bumper to bumper limited warranty". This is the online PDF: https://www.kia.com/us/k3/content/media/all/warranty/2018_warranty.pdf And there is nothing in it specifically, separately, about paint. Where, for instance, do we read specifically about the 36 month warranty on paint?

I. Just showed you

 

[MerlintheMad]

ON page 32 there is this:

What Is Not Covered • Damage or corrosion due to such factors as accidents, negligence, improper repairs or adjustments, misuse, alterations or collision. • Damage or surface corrosion from environment such as acid rain, airborne fallout (chemicals, tree sap), stones, salt, road hazards, hail, wind storm, lightning, floods and other acts of God. • Normal wear, tear or deterioration such as discoloration, fading, deformation, etc.

 

[MerlintheMad]

I. Just showed you

You must have a different book than I do. Or I am just not seeing it in either my owners manual or the warranty manual.

(edit to add: Ah, found it: page 8: "What is covered": • Paint Paint repairs due to non-impact discoloration, fading, cracking, chipping, or flaking are covered for the first 36 Months/36,000 miles.

So, as we've been saying, if Kia has admitted that photographic evidence and dealership claims prove the chipping/flaking are not due to road damage or any other outward cause, then the 36 month warranty covers the bumpers. They are not part of the "campaign" to respray the metal panels, but they are covered and will be repainted without monetary cost to you.)

 

[MisterMac]

ON page 32 there is this:

What Is Not Covered • Damage or corrosion due to such factors as accidents, negligence, improper repairs or adjustments, misuse, alterations or collision. • Damage or surface corrosion from environment such as acid rain, airborne fallout (chemicals, tree sap), stones, salt, road hazards, hail, wind storm, lightning, floods and other acts of God. • Normal wear, tear or deterioration such as discoloration, fading, deformation, etc.

Please go back a few posts, I gave you pictures. It's in the consumer and warranty manual, which is a different book within the owners manual packet

 

[MisterMac]

You should have received all of these manuals.

 

[MerlintheMad]

I did receive them all. And the online warranty manual is of course an identical PDF copy. Your use of "owners manual" threw me for a little while. I think we are communicating effectively now.

 

[MekstingerGT]

Sorry guys didnt read all 87 pages but I've notice that the paint on the stinger can easily be chipped. I have the micro blue and everytime I wash the car I notice more chips! I'm very careful about following too close to trucks etc. On my other cars I dont get bad paint chip until I hit a huge rock or so but on the stinger it seems like a tiny rock can cause paint damage.

 

[Tonkabob]

I bought my car in April and have noticed 5 chips in the hood. I live in Canada and When I took it to the dealership they say it is rock chips and they wont cover the paint on warranty. I Know for a fact that it is NOT rock chips it is flaking . Dealership has been awful to deal with.. I hope KIA steps up and addresses these paint issues. Don't get me wrong I LOVE the car but when there is a flaw as big as this it needs to be addressed properly to make customers want to keep dealing with Kia and refer others to buy these cars.

What is your build date? Its listed in the driver door jam. Also start a case with kia customer care rather than the dealer.

 

[Tonkabob]

Sorry guys didnt read all 87 pages but I've notice that the paint on the stinger can easily be chipped. I have the micro blue and everytime I wash the car I notice more chips! I'm very careful about following too close to trucks etc. On my other cars I dont get bad paint chip until I hit a huge rock or so but on the stinger it seems like a tiny rock can cause paint damage.

That looks different than my blue chips. Mine all go to metal and show no signs of impact. What is your build date?

 

[MekstingerGT]

That looks different than my blue chops. Mine all go to metal and show no signs of impact. What is your build date?View attachment 11180

Yeah that looks deep. Mine was built 10/17.

Regardless of how big or small the chip is the quality of kia paint isnt great.

 

[AV8R]

I did receive them all. And the online warranty manual is of course an identical PDF copy. Your use of "owners manual" threw me for a little while. I think we are communicating effectively now.

Thank God I thought fireworks were gonna start! Lol
You're da man when it comes to knowing the manuals!

 

[Tonkabob]

Yeah that looks deep. Mine was built 10/17.

Regardless of how big or small the chip is the quality of kia paint isnt great.

Thats putting it mildly. Mine has the weakest paint i have ever seen on a car. It's mostly the 2017 builds chipping. Looks like your paint put up a small fight. I don't get scratches at all as the paint just comes off instead.

 

[Weareblondi]

from what i have heard and what was told to me when i asked the reps, its only the yellow and a select few of the reds. but, i have heard differing answers about the red. one said that less than 1% had problems while another rep said none have come forward. but the yellows are known and all yellows, with owners agreeing, will be repainted.

 

[Weareblondi]

Suggesting a class action lawsuit is emotional right off the bat. To suggest that there is only common sense here is disingenuous. Kia will respond positively if approached positively. The first antagonistic salvo will result in Kia's people circling the wagons. Then try and get anywhere with this!

Reds, Blacks, Blues, and any even more rare failures, will get to move forward and obtain spiff repaints on a case by case basis; not from some class action lawsuit! That's not even practical. It would play out over years. Nobody would be getting over it.

Now, if you can get a group together who accuse Kia of not honoring their paint warranty, that would be a different approach. But I will guess that the number of angry owners who actually have a legitimate beef against Kia not honoring their paint warranty will be extremely small, not enough for a class action in fact.

jumping in with a class action lawsuit solves nothing. other than the yellow stingers affected, and those are being resparyed by kia, there aren't many other colored stingers that have problems. and i stress not many. so, to want to sue instead of reaching out to kia and see what they are willing to do is just wasting time and money. the only people who will benefit are the attorneys. a simple phone call and a ratonal conversation usually does the trick. and i am the first to say that i am not a rational person, just ask the mrs, we have both had some seriously messed up cars, from new, that weren't handled with the speed that kia is doing. and much more expensive cars. and i know that there are several forum members who owned or still own high end cars, you cannot tell me all of your cars did not have some problem from the factory that they wouldn't repair free of charge and give you money on top of that, AND give you the option of giving the car back 30 days later. come on! nobody does things like that.

 

[Mach_Tuck]

Regarding the bumper and the warranty...my dealer offered to cover the bumper at the same time of the repaint. He didnt specifically mention the paint warranty but said the bumper paint issues would be handled at the same time as the SB repaint.

Now just waiting on some written confirmation from either Case Rep or dealer stating the same!

Those with issues on "non impact" areas should have a fairly strong case for warranty repair.

 

[gilthanis1]

jumping in with a class action lawsuit solves nothing. other than the yellow stingers affected, and those are being resparyed by kia, there aren't many other colored stingers that have problems. and i stress not many. so, to want to sue instead of reaching out to kia and see what they are willing to do is just wasting time and money. the only people who will benefit are the attorneys. a simple phone call and a ratonal conversation usually does the trick. and i am the first to say that i am not a rational person, just ask the mrs, we have both had some seriously messed up cars, from new, that weren't handled with the speed that kia is doing. and much more expensive cars. and i know that there are several forum members who owned or still own high end cars, you cannot tell me all of your cars did not have some problem from the factory that they wouldn't repair free of charge and give you money on top of that, AND give you the option of giving the car back 30 days later. come on! nobody does things like that.

Regarding the bumper and the warranty...my dealer offered to cover the bumper at the same time of the repaint. He didnt specifically mention the paint warranty but said the bumper paint issues would be handled at the same time as the SB repaint. Now just waiting on some written confirmation from either Case Rep or dealer stating the same! Those with issues on "non impact" areas should have a fairly strong case for warranty repair.

@Weareblondi Your exactly right, it solves nothing, drags it out, and only makes lawyers rich. But hey, you might get the $5.69 left over after all the fees are paid!! Ever got one of those cards? Yep, ya gotta laugh.

Kia has 'sort of' tried to solve this, but in a very ass backwards way. As you can see from @Mach_Tuck post above, he is going to get help from his dealer and end up with a better 'repair' (I use that term VERY loosely) than others who may have crap dealers or bad regional reps that don't care and won't help. That throws Kia's '3 options for everyone' right out the window. Kia needs to sort this, quickly, and make it a decent solution. Sure, we can just give it back, but dammit I worked hard to get the yellow.

 

[Weareblondi]

I agree, but, with kias past here in the u.s., it is an uphill battle to make sure that their dealer network is up to par. think about all the other dealers, we all know someone who says such and such dealer messed up their "insert car make" and someone else will chime in that they should have gone to dealer B. same here. I can expound about the stinger being a new halo car, teething pains, blah blah blah, but at the end of the day, they are actually trying to repair the bad paint and fix their reputations. now, if the dealership/paint shop isn't up to par, then hey, by all means, I will take that $5.69 settlement, as long as the car has been repaired to a high standard. I also worked hard for my yellow, even though the mrs hides the keys from me.

 

[Mach_Tuck]

I agree, but, with kias past here in the u.s., it is an uphill battle to make sure that their dealer network is up to par. think about all the other dealers, we all know someone who says such and such dealer messed up their "insert car make" and someone else will chime in that they should have gone to dealer B. same here. I can expound about the stinger being a new halo car, teething pains, blah blah blah, but at the end of the day, they are actually trying to repair the bad paint and fix their reputations. now, if the dealership/paint shop isn't up to par, then hey, by all means, I will take that $5.69 settlement, as long as the car has been repaired to a high standard. I also worked hard for my yellow, even though the mrs hides the keys from me.

Agreed, i am not confident i would receive this same offer at some of the other dealers near me...my current one i have tried to build a relationship in the short time of ownership and liked them from the start with the buying process. Even though i ended up buying elsewhere for the yellow.