The Kia Dealership Experience (Customer Service)

[moinmoin]

So, here we are, all waxing and dreaming, me included, about the new Stinger that will be soon on sale. Not wanting to brag, but I have been around the block a few times, and it came to mind, that it would be prudent at this time to get a sense of Kia, the company. After all, we may get into a long term relationship, and if and when, it should be a happy one. But what are the chances that the experience will be a positive one. One way to find out is to look at how after sales service, warranty recognition and repairs are conducted. Basically, how are customers treated 1,2, 5 years (or longer) into the ownership.


Well, I did what everybody does these days, I googled…..and the results were not encouraging.


While the stats on initial ownership satisfaction and quality seem to be going up, and that’s good for the company, the general echo from my admittedly cursory investigation on service quality and warranty repairs appears to be pretty dismal , sometimes disheartening and not on the same trajectory as the initial satisfaction stats assembled by JD. Power and such. I looked at owners comments/complaints over a period spanning the years 2008 to 2017 covering USA, Canada and UK.


I am well aware, that owners will more often publicly complain than praise, and that goes for anything. But there seems to be common thread to most comments, that is that either Kia or the dealership are trying to avoid any and every expense. Doubts were raised about the validity of the 10/7/5 year warranties – the years seem to be reducing as we go along - and what country we are in– and that the “real” warranty is only 3 years on the important parts. The consensus seems to be, that the “bumper to bumper” warranty claim is a farce, as Kia seem to avoid honoring claims at all costs come crunch time.


Now, one might say that certain models had more problems than others, or one could blame certain engines, place or manufacture and other factors, but what is worrisome to me is the breadth of models that came up in the consumer remarks: Amanti, Forte, Optima, Rio, Soul, Sorento, Sportage. I don’t think I have a complete list there but it is enough to get a sense of extent of the problem which seems to be, to be repetitive and staying in focus:


Will Kia make good without a hassle when problems with their cars arrive?


I have my doubts that Kia will do the right thing, when I read the following:


· An idler pulley was not considered part of the drivetrain and therefore nor warrantable,

· Spurious reasons were given why warranty repairs were declined or not attempted

· That oil changes at other places than a Kia dealership voids the warranty

· No loaners were provided when warranty repairs were required. If it is a safety related repair the dealership will not release the car until repaired, even when the new part is not available or will take a considerable length of time (weeks, months) to obtain. Of course, the owner is SOL without the car, unless….

· Charge for warranty repairs, as in “we’ll have to check it out and you pay for the hours”…


Mind you, I was not present when these reported incidents occurred, and maybe these were all happening in new and inexperienced dealerships, or the reporting is inaccurate, or……but it makes you really think.


Last night I watched a weekly auto show on a Toronto station and a woman from Nova Scotia, 3,500 km east of Ontario called in and reported that she bought her first Kia in 2013, the motor gave up after 2 years, she got another vehicle and that motor went she is now on her third wrecked engine and Kia “cannot find” a replacement, so the suggestion was made to get the parts and build an engine. The hosts were flabbergasted and told her to insist on a crate engine and to involve the courts. She of course is stuck with Kia because of the warranty carrying over from one vehicle to the next.


I compare all the above to my Ford dealer of record, who has been taking good care of my F150, and when my truck was getting close to 100,000 km, they suggested that I bring the truck in before warranty expiry, so they could go over the vehicle “with a fine tooth comb” and repair anything they could find under warranty.


Maybe the solution lies in finding a dealership that is knowledgeable and willing to go to bat for you.


From comments I read on the forum, a number of my fellow forumists (is there such a word?) already own Kia cars and maybe some of you had warranty repairs. It would be interesting to hear, how those went. Whether dealers were helpful or had to be pushed.


I would also encourage everybody else to check into this, do their own readings and come to their own conclusions. And come back and report on their findings. I maybe wrong, and I sincerely hope so, but I think it is important to find out what is what. After all, it’s one thing to offer a long warranty, and another to interpret and apply it.


My last point is this recent letter, from a Canadian Kia customer, in commuting distance to Toronto:


Ags Farmer‎ to Kia Canada

13 August 2014 ·

OPEN LETTER TO KIA CANADA ( If you have ever had issues with a dealership not covering a major repair because of insufficient records then this needs to stop ASAP. Your warranty should NOT BE VOID because you have chosen to take your car to get its oil changed at a reasonable price outside of the dealership) *pls share*

Good Morning,

I wanted to start with the fact that due to Kia's incredibly arrogant customer service I will NEVER purchase another Kia product nor will I EVER Recommend this company to anyone.

I run a business in Milton and am very involved in the community and I can not imagine providing the type of service your service department has provided our family. Because if I had that type of service I wouldn't have any returning clients.

Our 2013 Kia Sorento has been in the service bay since Sunday, today is Wednesday and still no one can actually fully explain to us the problem with our car. Your service department wants us to pay for 6 hours worth of labour to even check the car??? Most mechanics charge maybe $100 to diagnose a car but apparently not KIA. Kia wants to charge us for 6 hours labour at approx $100/hour to fully check and diagnose the car. Really??

This car is still UNDER WARRANTY and we have had regular oil changes one which was done July 5th, everything was topped up the oil change facility saw no problems with the Engine. But according to your service department they require further records. We have in fact provided you with 4 records that should be enough information to conclude that yes this car has been serviced over the year and half that we have had it. Let me repeat that...WE HAVE ONLY HAD THE CAR FOR A YEAR AND A HALF. This type of issue should NOT be occurring in a truck that age with ONLY 80K on it.

Further to this, this is our ONLY FAMILY car, we both have to work everyday and I am disgusted and thoroughly disappointed that a company of this size would not even offer us a loaner while our car is being fixed. Your lack of customer service is down right frightening. To have the service manager tell us that he doesn't feel the need to meet and speak with us about this or that he is fine with the car sitting as is?? Then to have to call the owner of the dealership and while speaking to him about a rather important issue he puts me on hold to take another line?? and then proceed to leave me on hold until I hang up. And when I finally do hang up not to have enough respect to call the customer back is appalling customer service.

We NEED this issue resolved as we have done everything correctly and have maintained our car. This car is STILL UNDER WARRANTY so Kia needs to honour their service warranty.

I will be notifying the bank which holds the loan for this car of this situation as well.

Thank you,

Agatha & Derek Farmer

 

[hereward]

Great and timely writeup. Quality and warranty service will be absolutely critical. I come from a long ownership of BMW's. Their 50K/4yr warranty is most of the time without hitches. Loaner cars are given and the dealership ambiance is pleasant. Reassuringly, there is also a highly evolved ecosystem of non-dealer service centers and user forums. Now, what happens to BMW's after the 50K/4yr warranty is over is another matter. A developing opinion among BMW owners is that long term maintenance, especially with the electronics, is problematic. Perhaps this is reflected in the increasing practice of people leasing BMWs. Add to all this BMW's insisting on run flat tires.

I am, as of now, determined to try the Stinger. However, I'll be watching how much effort Kia will put into getting out the message that they will make a strong effort to improve warranty and service obligations. If their stated aim is to compete with BMW and Audi, I'd prefer to see more of messaging about quality and commitment to after sales service than incessant clips about Nurburgring. moinmoin's quotes should be a warning bell to all of us.

 

[tv77]

Kindly forgive my reply, but I think the examples are less than stellar I your email. I too have been round the block and I don't work for Kia, nor do I receive any benefits from them. And, I mean absolutely zero disrespect to you or anyone else that might agree with your note. I have expeinced the 100% complete polar opposite from what you have read on the internet.

So, here is my experience and what I know:

- My Kia dealership has been outstanding, honorable and very time sensitive
- They provide complementary oil changes (and I didn't by my car at this dealer)
- I had two service related issues in almost 4 years with my 2013 Optima SXL:
1. At about 42,000 miles, one of my original 4 tires experienced a seal failure where the tire would not hold air. Now, this is not a Kia issue and it was clearly near the end of life for the tires. Because I experienced the loss of air close to the time the dealer rotated my tires, they wanted to take care of me anyway and replaced the tire for free and the other three I purchased (as I had all 4 mounted at the same time) I paid for at their cost. Then they mounted and balanced for free.

2. At about 45,000 miles the radio died for no apparent reason. In case all of you don't know, the radio is only covered for 3 years. I was 6 months over and clearly beyond 36,000 miles. They called the factory Rep and got me a brand new radio and installed it for free.

Lastly, as we all better know, the amount of direct response in a positive way to any claims we have with any products are in direct correlation to our demeanor, persistency and relationship with those who can provide the outcome we want. In other words, never take any dealer's initial answer as final. And, if you can't deal With that, get someone to do your talking for you.

In summary, I don't believe in 90% of what I randomly see on the internet, especially in the era of fake news. I don't take a dealer's "no" answer as final....EVER. If I am in the right, I am persistent until there is an amicable solution. In the case of my first hand experience with Kia, I haven't yet had to go to extremes with a dealer.

Oh, one last item. If any of you have Optima's then you know of two recall like letters over the past year. One was for a sensor item and one was a precautionary undercoating issue to avoid a possible rust issue. Now, I don't live in one of the US states that one of these letters was addressing, but Kia sent it to all owners and offerd the convinince for me to address these at anytime. In fact, they offered that if I already had it repaired to just bring the bill to them for reimbursement.

So, in contrast to what you might be reading in Canada, in Pennsylvania and most other places all is fine and I know of no Kia owners that complain. For these reasons, I would rather buy a Kia because they ARE proactive and responsive.

Maybe it's the tundra up there....
;-)

 

[David]

Hey all,

I think a major point is that Kia dealers are not corporate dealers... they are franchises. Therefore, it really depends on what dealer you use. My dealer has done one warranty repair and it was easy. My dealer also has loaner cars available, and the people there seem nice and knowledgeable. In terms of Kia only oil changes, even if it's true, my dealer charges 25 bucks which is not bad...

Also, my battery died in the rain once. Within half an hour roadside assistance helped me and I was on my way.

 

[Merkur720]

I too, was skeptical when I purchased a new fully optioned Optima Hybrid back in 2012. But five years and 85,000 miles later, the car has been fantastic. And the local dealer support has exceeded my expectations in willingness to make it right and price of basic oil change services. And because of this combined experience, we traded our Sienna SE this year for a 2017 Sedona SXL. The SXL trim package on this minivan is incredible! Truly the power to surprise.

However.... the dealership experience is nothing like Audi or BMW. Or even our Toyota experience. Although my dealer provides Kia loaners and has free wifi and snacks, you can't get away from the Kia Soul Hamsters and the clientele who go for Rio's. And the sales team that usually fits the negative stereotype. The K900 just looks silly next to a Hamster cutout and a ton of balloons in the showroom. Just like VW had this issue when the Phaeton and Toureg came.... but the dealer experience drastically improved at VW as that brand climbed the ladder. I owned a Passat during that transitional period. I've yet to see this at Kia.

Kia Corporate must get a handle on their dealer network so experiences nationwide are more consistent and upscale if they continue to push 3 car models, minivan, and 2 SUV's (including the upcoming Telluride) exceeding $40,000.

My thoughts.

 

[moinmoin]

@hereward, thanks. I agree very much with your comments

Just like you, I am pretty much set to get that car, but of course, there is also Plan B. Has to be.


It is probably easier said than done to have Kia follow a course that may differ from Hyundai’s. On the other hand we seem to have had virtually no problem reports with the Stinger, except for the fire in Korea, despite the fact these cars were whipped around race tracks in Europe and Asia very publicly at high speeds by experts and amateurs alike.

I think it’s a good sign that the cars can withstand that kind of torture.


I contacted a dealership to get in line for test drives on a Cadenza and the Stinger. A Cadenza will arrive at the dealership in next 4 weeks “we usually do not have these high end cars around”, at which time I will be contacted. And the Stinger will take correspondingly longer. “The dealership had to pay for one Stinger to be shipped in, for display purposes” the salesperson told me. I think they are still in “cheap car mode”. That needs to change. But who knows what a nice product mightl do for the staff.

Cheers.

 

[eljay]

I too looked on the internet for information about Kia's service reputation, and found a lot of bad press mixed in with a lot of faint praise. BUT . . . consider the competition.

I 've heard from friends, admittedly not about their own experiences with Kias, but about their friends' and relatives' satisfaction with the service they received on their Kias--and the fact that they've have little need for anything other than routine maintenance. No fancy waiting rooms, rarely a loaner car, but for what I'll save on the initial price of the car, I can bring my own snacks and rent once in a while.

I checked the internet for comments about other manufacturers I was considering. I keep my cars at least 10 years, so stories of BMWs and Audis that became money pits after five years gave me pause. My friend's son-in-law dumped his Audi after two years because no one at two L.A.-area agencies could figure out what was wrong with it, he was treated shabbily by corporate customer service, and, ultimately, even the people in Germany took over a month to "sort of" solve the problem. The horror stories on the internet about Audi service would do Stephen King proud. Three independent mechanics told me, "No matter what you do, DON'T buy an Audi!"

A Chevy service rep told me, "Don't say that I told you this, but now's not a good time to buy any GM product"--not that I was considering it. After driving a Camaro for 11 years, and a Grand Prix for 20, I already know their service is problematic, at least in my area.

The only local FCA dealers I could go to for factory-authorized service earned a one and a two star rating on Yelp--Bye bye, Giulia!

So the stories I've heard about Kia service are frankly the least scary of the lot. Add that there are 4 dealerships nearby, so if I don't like one, I at least have elsewhere to go.

And besides, I'm besotted with the Stinger. Fingers crossed . . .

 

[moinmoin]

@tv77,
good for you. You had a great experience with your dealer. So there is nothing to worry about…according to you.
That’s all you really needed to say.

I did not mean to step on your corns nor did I try to be personal. But you could not resist, dear Sir.
Your post is dripping of put downs and disqualifies you (unintentionelly) at the same time :

Whether it’s the less than “stellar examples” (stellar comes from star, you wanted explosions?),
or the 90% you randomly see on the internet and not believe , or what I may be reading up here in Canada (sir: it’s the same f..ing internet!), because Pennsylvania…..is what, down there and because the state has it’s own internet?
And then the so old “fake news”. Lol. You are telling us here, that there are hundreds (more like a thousand +) complainants who write in to complain about Kia cars nobody else cares about trying to do what? Sink a Korean car manufacturer? for what purpose? Who are these people who are complaining? Who coordinates this? Germans, Chinese, Japanese, Americans, who?.

The you should investigate the difference between random and (re)search.
In my posting l asked the interested reader to search on their own and make up their minds. You preferred not to because you have all the answer?
Don’t forget, Kia’s US market is by multiples larger than Canada’s, so where do you think are most of the complaints generated. Take a guess. Yeah, we all heard, Amerika has lots of experience with fake news…..Ha.

You could not be bothered to check what I did and to see what’s out there, because you have a made up mind.
Had you googled KIA class action law suit, you would have known that not everything is hunky-dory and pink as you painted it. Maybe in your neck of the woods, and that is good so.

When you are on a forum, you are on the internet. You are writing that 90% of what one finds is in one way or another not of value. How about your writing?
That’s what I mean by disqualifying yourself. What part of what you are wrinting are we to believe? Choose which 10%. You are compromising yourself when you use dumb phrases, words and expressions without thinking. 90% of everything. Give me a break. But I will give you 100% sometimes, i.e. penis enlargemnets, click-baiting and for cars: COLD AIR INTAKES and washable oil-charged air filters. 100%

You started you post with assurances then making apologies for yourself, than you attack, and dug your own holes.

On the other hand, I am accepting you story because I feel, that you Kia story is what you experienced and any other talk is just BS. Bullies talk like that.
You see, I believe what you are writing, because you are relating your experience. Why should you lie. Or did you?
But you are not giving me the same courtesy nor did you understand why I was posting in the first place. So be it.

But I do mind your whole attitude. We could have worked together and told Kia what we expect of them, for us, for our future cars.

One last thing: Tundra, my ass. ( I remember 30 years ago Americans coming with skis tied to their cars on summer vacations across the border. Your comment says a lot – either ignorance or meanness and no smiley face will help you there)

Sir, have a look at a map, preferably larger than your state, and you will discover, believe it or not, Ontario and Pennsylvania share a border in Lake Erie.
As I am not making jokes of blond hairdos, kindly leave our moose alone.

Do not bother to reply, as I will not be getting into a pissing match with you, after all, if I were to do in Lake Erie..it would not hurt me, as I am on Lake Ontario. Have a good day.

 

[seanmccubb]

@moinmoin I don't know if you've see it yet but here is a previous post about the dealership experience (customer service).

Here

 

[Kia Stinger]

Guys, try not to get angry with each other over personal differences. If you must, attack ideas - not people. Let's keep the discussions as friendly as possible. I do realize that's not always possible but please make an effort.

@moinmoin I don't know if you've see it yet but here is a previous post about the dealership experience (customer service).

Here

Threads merged...

However.... the dealership experience is nothing like Audi or BMW. Or even our Toyota experience. Although my dealer provides Kia loaners and has free wifi and snacks, you can't get away from the Kia Soul Hamsters and the clientele who go for Rio's. And the sales team that usually fits the negative stereotype. The K900 just looks silly next to a Hamster cutout and a ton of balloons in the showroom. Just like VW had this issue when the Phaeton and Toureg came.... but the dealer experience drastically improved at VW as that brand climbed the ladder. I owned a Passat during that transitional period. I've yet to see this at Kia.

Kia Corporate must get a handle on their dealer network so experiences nationwide are more consistent and upscale if they continue to push 3 car models, minivan, and 2 SUV's (including the upcoming Telluride) exceeding $40,000.

Yes, Kia does need to start paying better attention to their more affluent customers and the experiences they expect. Yes, Chevy probably has this problem with the Corvette - but I think people are so used to what they get at Chevrolet after so many decades that they probably get away with it more so than other brands.

Kia now has the K900 - a Mercedes-Benz S-Class competitor, the Cadenza - a Lexus ES competitor, and the Stinger - a BMW 4-Series Gran Coupe competitor. These customers don't want hampsters, balloons, hot dogs, and popcorn at the dealership. They need to figure this out. Instead of dumbing down and aiming for the low-hanging fruit, cater to the customers their obviously looking to impress - and let the pieces fall into place. It's not like young buyers don't appreciate the finer things in life. Go into any Lexus dealership and you'll find 20-somethings excited about cars like the IS, RC and even high-end products.

I think part of the challenge is that Kia dealerships don't make as much money as high-end dealerships. Especially when it comes to service. You have to imagine that a Mercedes, BMW, Audi or Lexus dealership is making much more money - enough to pay "adults" to work in sales and service. Perhaps I should say "established" adults. Kia has early 20-somethings with much less experience catering to S-Class type buyers. Internet slang and hand-shakes invented a few months ago don't go over well for high-end buyers.

 

[moinmoin]

@seanmccubb

Sean, thank you for the link. And then Kia Stinger took care of things. All is good.

 

[eljay]

Perhaps Kia will realize soon that dealership "luxuries" sell higher-end cars. A friend with a low-mileage, immaculate 15-year-old Infiniti recently had hers in the shop. Instead of sitting in the comfy waiting room and eating fresh-baked chocolate chip cookies while drinking a latté, she had to leave her car over the weekend this time. She previously had no intention in heck of buying a new car, but after driving the Q50 loaner for a weekend, she's now seriously thinking about it. These amenities DO sell cars. And excellent mechanical service doesn't hurt, either.

But the remark above about the K900 and the Cadenza potentially bringing about a change in the level of service made me think--I drive primarily in Los Angeles and Orange counties, on roads where everything from Lexuses to Lambos are common sights. I've seen exactly ONE K900 "in the wild" and I don't think I've ever seen a Cadenza. Whereas other manufacturers produce their top-end models under a separate badge and generally sell them out of different showrooms than their parent badge, what Kias's doing is kind of schizo, and it doesn't seem to be producing enough sales yet to change the ethos at the dealership. Is this the case in other parts of the U.S.?

 

[Kia Stinger]

Perhaps Kia will realize soon that dealership "luxuries" sell higher-end cars. A friend with a low-mileage, immaculate 15-year-old Infiniti recently had hers in the shop. Instead of sitting in the comfy waiting room and eating fresh-baked chocolate chip cookies while drinking a latté, she had to leave her car over the weekend this time. She previously had no intention in heck of buying a new car, but after driving the Q50 loaner for a weekend, she's now seriously thinking about it. These amenities DO sell cars. And excellent mechanical service doesn't hurt, either.

But the remark above about the K900 and the Cadenza potentially bringing about a change in the level of service made me think--I drive primarily in Los Angeles and Orange counties, on roads where everything from Lexuses to Lambos are common sights. I've seen exactly ONE K900 "in the wild" and I don't think I've ever seen a Cadenza. Whereas other manufacturers produce their top-end models under a separate badge and generally sell them out of different showrooms than their parent badge, what Kias's doing is kind of schizo, and it doesn't seem to be producing enough sales yet to change the ethos at the dealership. Is this the case in other parts of the U.S.?

There aren't many K900s or Cadenzas near me either - but it takes time to sell those kinds of expensive cars to typical Kia buyers. Hyundai did a good job with Genesis and I think Kia will follow in the same footsteps. Hyundai sold a good amount of Genesis coupes, sedans and Equus' - Kia will do the same with their higher-end cars. I'm sure the new Genesis brand will do great. Kia won't be doing THAT any time soon, though...

 

[benanderson89]

I had their Euro market hot hatchback (Pro_Cee'd GT) and the after-sales service for me was fine, including when there was a recall on the door handle (it drained the battery). The only downside is that you have to actively request a loaner car, they don't give one out by default.

 

[tv77]

@tv77,
good for you. You had a great experience with your dealer. So there is nothing to worry about…according to you.
That’s all you really needed to say.

I did not mean to step on your corns nor did I try to be personal. But you could not resist, dear Sir.
Your post is dripping of put downs and disqualifies you (unintentionelly) at the same time :

Whether it’s the less than “stellar examples” (stellar comes from star, you wanted explosions?),
or the 90% you randomly see on the internet and not believe , or what I may be reading up here in Canada (sir: it’s the same f..ing internet!), because Pennsylvania…..is what, down there and because the state has it’s own internet?
And then the so old “fake news”. Lol. You are telling us here, that there are hundreds (more like a thousand +) complainants who write in to complain about Kia cars nobody else cares about trying to do what? Sink a Korean car manufacturer? for what purpose? Who are these people who are complaining? Who coordinates this? Germans, Chinese, Japanese, Americans, who?.

The you should investigate the difference between random and (re)search.
In my posting l asked the interested reader to search on their own and make up their minds. You preferred not to because you have all the answer?
Don’t forget, Kia’s US market is by multiples larger than Canada’s, so where do you think are most of the complaints generated. Take a guess. Yeah, we all heard, Amerika has lots of experience with fake news…..Ha.

You could not be bothered to check what I did and to see what’s out there, because you have a made up mind.
Had you googled KIA class action law suit, you would have known that not everything is hunky-dory and pink as you painted it. Maybe in your neck of the woods, and that is good so.

When you are on a forum, you are on the internet. You are writing that 90% of what one finds is in one way or another not of value. How about your writing?
That’s what I mean by disqualifying yourself. What part of what you are wrinting are we to believe? Choose which 10%. You are compromising yourself when you use dumb phrases, words and expressions without thinking. 90% of everything. Give me a break. But I will give you 100% sometimes, i.e. penis enlargemnets, click-baiting and for cars: COLD AIR INTAKES and washable oil-charged air filters. 100%

You started you post with assurances then making apologies for yourself, than you attack, and dug your own holes.

On the other hand, I am accepting you story because I feel, that you Kia story is what you experienced and any other talk is just BS. Bullies talk like that.
You see, I believe what you are writing, because you are relating your experience. Why should you lie. Or did you?
But you are not giving me the same courtesy nor did you understand why I was posting in the first place. So be it.

But I do mind your whole attitude. We could have worked together and told Kia what we expect of them, for us, for our future cars.

One last thing: Tundra, my ass. ( I remember 30 years ago Americans coming with skis tied to their cars on summer vacations across the border. Your comment says a lot – either ignorance or meanness and no smiley face will help you there)

Sir, have a look at a map, preferably larger than your state, and you will discover, believe it or not, Ontario and Pennsylvania share a border in Lake Erie.
As I am not making jokes of blond hairdos, kindly leave our moose alone.

Do not bother to reply, as I will not be getting into a pissing match with you, after all, if I were to do in Lake Erie..it would not hurt me, as I am on Lake Ontario. Have a good day.

Wow. Didn't mean to get you ruffled. I was only stating Facts and not relying on everything you read. There's an old saying...."believe half of what you see and none of what you hear." For reports on the internet....even less.

Rely on good d fashion word of mouth and experience. Remember, most people bitching are many times inflating it the issue.

So, my apologies if you my factual and 100% experiences conflict with your internet research. You can believe in what you hear and that is valid. Others can engage in the experience of owning a car they have longed to own. Your opinions are of interest like any others'.

And, I honestly didn't mean anything negative and I fact I went out of my way to stipulate that in my note but you mustn't have missed it. I just don't like it when people get all spun up over things that are of little percentage concern and led on by folks that rely on "internet research"..... Guess it might be the healthcare system up there, or the holidays every week.

And, no pissin' match here. Just defending the fact that for some reason you can't take some conflicting comments and can't take any levity. The "tundra" thing was not an insult at all. Guess you're just wound too tight. Just reread the thread and see how I was not being negative to you at all and made valid commentary. But, you read "tundra" and went nuts. As Bill Murray said in Steipes.... "Relax Francis." It's ok. Not everyone is correct 100% of the time. And, most of us joke all the time. Don't worry....your forgiven.

Enjoy!

 

[tv77]

Moinmoin, honestly, never meant to offend. My apologies. At least we created some stimulating conversations.
Again, meant no issues.
Thanks.

 

[psybj]

Hyundai was a bottom feeder when we got our Genesis V8 in '09. They really stepped up, we get luxury car serivce from them. It continues to occur.

 

[moinmoin]

@tv77
Accepted. We are probably too old for this s..t anyway. It's good.
Hans

 

[Jumpy]

For what it's worth, both Kia dealers near me have a 4.0 average rating on Google reviews.

However, we're already off to a bad start. I contacted them specifically asking about the Stinger, and they've called me 5 times to tell me about used cars and July 4th sales. Maybe I should say, "Let's make one thing clear...the only thing I will ever be interested in buying from you is a Stinger." lol

 

[moinmoin]

@Jumpy ,
lol, me thinks you have to find a dealer with a higher rating.
I was lucky to find a dealer about 25 miles from my place (4.9). Mind you, there are at least two dealers in three to six mile radius where I live, but their rating is not what I want. They may be good enough for oil changes, who knows? That reminds me: Fumoto valve.
You may want to look for a dealership that has an association with (a) dealership(s) of other brands. The one I am looking at has a Subaru dealership next door, same owners. When I was looking for a Toyota Highlander a few months back I ended up with a dealership that was associated with a Porsche / Audi / Lamborghini dealership conglomerate. Efficiencies of scale here. Much more professional. They respected what I wanted. And when I didn't feel the love for the Highlander, they didn't pout. They are out of town, and I only found out about their association when I looked at their dealership personnel on line and found the fleet manager had a different area code ...Good luck!