I'll ask them, since they have to remove the caliper anyway and it takes all of five minutes to swap pads.
If they try to charge me I'll do it myself. You should 100% do the same thing, this issue will persist otherwise.
They want 1000 CAD for new pads installed which is an absolute joke. It was 220 CAD for high end pads, and honestly if you want similar to stock performance go with stoptech or something that's about 250 for all wheels.
From what I understand it's really only an issue on the front, so at least upgrade the pads on the front and you can leave the rears alone.