Dealer not willing to install Eibach springs

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I contacted my sales person at the Kia dealership and asked him to check on the cost to install my new springs. he told me that the service manager told him they would not be able to do it as it would void the warranty on the suspension. wtf I have never heard that before in my life. so I asked him if I have a remote start put on would that void the electrical system? he said no. I'm thinking it's the same difference. any thoughts?
 
One is a Kia part that can installed as part of the build, the other is aftermarket that Kia service techs aren’t trained to install.

Not surprising they don’t want to touch it. Their reasoning might be off but it isn’t surprising.
 
One is a Kia part that can installed as part of the build, the other is aftermarket that Kia service techs aren’t trained to install.

Not surprising they don’t want to touch it. Their reasoning might be off but it isn’t surprising.
Nice avatar !!:thumbup::thumbup::thumbup:
 
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Aftermarket springs could very well cause a suspension, or other system, warranty decline. The dealer did you a favor, by refusing your request.
 
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From interior to exterior to high performance - everything you need for your Stinger awaits you...
Like DaJackson said, The remote start is engineered by Kia to work with their cars. The Eibach springs are not. Lowering the suspension causes all kinds of potential issues with wheel alignment, suspension dynamics, tire wear, and ride quality. If Kia were to design lowering springs (which they probably won't) that were meant to go in one of their cars, then the dealer would install and warranty them. Since the dealer (or Kia) can't guarantee that the aftermarket springs won't cause issues then a) they won't install them and b) they'll void the warranty.

As a former dealership technician, I can tell you that no dealer I've ever known will install aftermarket parts unless they're approved by the vehicle manufacturer. The only exception may be if you were to sign some kind of waiver essentially releasing them from liability and voiding your warranty. I suppose there may be dealers out there that would do this but I'd be pretty surprised if they did. If Kia found out and wanted to get nasty, they could potentially take the dealership licensing away.

I could tell you lots of stories and examples of this that I've seen but, you get the idea.

There are sometimes cases where certain dealers have permission do to this kind of stuff or a manufacturer will authorize certain aftermarket parts as ok. In other cases the manufacturer may work with a aftermarket supplier to design and approve aftermarket parts kind of like Kia was doing with the modified Stingers at the SEMA show.

The last type of thing I've seen is where the manufacturer approves a 3rd party to modify their vehicles in a way that's been tested and approved by the manufacturer and then they are sold at the dealer with a full warranty. Examples of this would be like Shelby and Ford but there are many other smaller companies that do it as well. Locally we have companies that are factory approved to modify pickup trucks and then they're sold new at the dealer with a full warranty.

Sorry for the long post but I thought maybe it would help explain.
 
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Like DaJackson said, The remote start is engineered by Kia to work with their cars. The Eibach springs are not. Lowering the suspension causes all kinds of potential issues with wheel alignment, suspension dynamics, tire wear, and ride quality. If Kia were to design lowering springs (which they probably won't) that were meant to go in one of their cars, then the dealer would install and warranty them. Since the dealer (or Kia) can't guarantee that the aftermarket springs won't cause issues then a) they won't install them and b) they'll void the warranty.

As a former dealership technician, I can tell you that no dealer I've ever known will install aftermarket parts unless they're approved by the vehicle manufacturer. The only exception may be if you were to sign some kind of waiver essentially releasing them from liability and voiding your warranty. I suppose there may be dealers out there that would do this but I'd be pretty surprised if they did. If Kia found out and wanted to get nasty, they could potentially take the dealership licensing away.

I could tell you lots of stories and examples of this that I've seen but, you get the idea.

There are sometimes cases where certain dealers have permission do to this kind of stuff or a manufacturer will authorize certain aftermarket parts as ok. In other cases the manufacturer may work with a aftermarket supplier to design and approve aftermarket parts kind of like Kia was doing with the modified Stingers at the SEMA show.

The last type of thing I've seen is where the manufacturer approves a 3rd party to modify their vehicles in a way that's been tested and approved by the manufacturer and then they are sold at the dealer with a full warranty. Examples of this would be like Shelby and Ford but there are many other smaller companies that do it as well. Locally we have companies that are factory approved to modify pickup trucks and then they're sold new at the dealer with a full warranty.

Sorry for the long post but I thought maybe it would help explain.
the springs I bought are the same ones from the modified stinger at SEMA. same car was in the Kia booth at the Detroit auto show. my understanding is that you can get one with the springs and tsw wheels already on the car. on the remote start I was not talking about the one from the dealership, I was talking aftermarket. I worked in aftermarket car audio and electronics for 10 years and nothing we did to a car would void any warranty.
 
One is a Kia part that can installed as part of the build, the other is aftermarket that Kia service techs aren’t trained to install.

Not surprising they don’t want to touch it. Their reasoning might be off but it isn’t surprising.
if a kia tech is not trained to do suspension work they should not be working on cars.
 
Not surprised on Kia's response. I've always gone to a reputable 3rd party suspension installers for my lowering needs. It's also much cheaper. Going the same route with my Stinger this Friday!
 
Not surprised on Kia's response. I've always gone to a reputable 3rd party suspension installers for my lowering needs. It's also much cheaper. Going the same route with my Stinger this Friday!
I have always lowered my cars myself in the past, doing the stinger this weekend might take a video and post for any other diy folks out there
 
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From interior to exterior to high performance - everything you need for your Stinger awaits you...
Not sure if a dealership would give you warranty issues with larger rims and lowered unless the warranty claim was for something that this would directly affect.
 
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