I think this depends on what car you drive before test driving it. My first test drive was after driving my Optima Hybrid to the dealer and the test car was a GT, it felt firm but not heavy. I was expecting it to be heavier but the car was responsive even tough it wasn’t as sporty as I was used to. The car I now have, I drove home with the hybrid, picked up the wife and took her Volvo, I typically set the steering to the firmest setting but she had it on light and I could tell as the Optima is closer to it’s middle setting. When I test drove the GT2 in sport mode, the steering felt really heavy. I drive it mostly in eco or comfort mode but took it out this evening and used sport mode, it seems like the turns are sharper, the feel is quite sporty and heavier. I actually like that feeling and will probably set that in custom.
Which vehicle were you test driving, this will help us provide some more info.