OOOOPs ............Jaguar really F'd Up !

[westcoastGT]

Jaguar E-Paces delivered to customers missing irreplaceable WiFi software

 

[Flameangel]

yep, wouldn't you be so peeved if you spent $60,000- $70,000 + ( that's the average cost here ) to find that out.If they have put a stop on selling the affected cars, can the new owners sell them back to dealership ? other wise they'e stuck with a car with no nav and wifi etc.

 

[westcoastGT]

yep, wouldn't you be so peeved if you spent $60,000- $70,000 + ( that's the average cost here ) to find that out.If they have put a stop on selling the affected cars, can the new owners sell them back to dealership ? other wise they'e stuck with a car with no nav and wifi etc.

Its the "Brexit Special Edition " ......................

 

[Kamauxx]

$600 in store credit. So, basically you can get a set of Jaguar branded all-weather mats to replace options you've paid for that probably costed thousands of dollars.

Time to lawyer up.

 

[app_master]

Surely if you have not received what you paid for, you can return it? What a F up!

 

[westcoastGT]

$600 in store credit. So, basically you can get a set of Jaguar branded all-weather mats to replace options you've paid for that probably costed thousands of dollars.

Time to lawyer up.

The phone call would cost $600 ..................( not a fan of lawyers personally ! )

 

[Never thought]

The phone call would cost $600 ..................( not a fan of lawyers personally ! )

Not here in the US. Most in this circumstance wouldn’t charge you a dime. It would all come from the manufacturer.

 

[Never thought]

And this is how they handle something they admittedly screwed up. Can you imagine how they’d handle a significant warranty claim?

 

[NS_Stinger]

Haha a $600 credit, I would have a hard time not bursting out laughing if that was offered to me for missing apple carplay/android auto functionality alone let alone all the other missing features.

I agree time to lawyer up if the manufature doesnt offer a replacement vehicle with the features I paid for.

 

[westcoastGT]

And this is how they handle something they admittedly screwed up. Can you imagine how they’d handle a significant warranty claim?

Thats my point of the post , major Lux brand even releasing these cars is such a PR disaster .......................unbelievable to me !!

 

[MerlintheMad]

Jaguar. Who would have thought? So Jaguar is saying the cost of the missing features is only $600? Who comes up with these things? I find that impossible to swallow. How many cars got out the door incomplete like this? If it's a puny number the class action wouldn't amount to much. If it's dozens or scores of cars, that changes things. It's publicized now. The PR disaster is set in motion.

 

[westcoastGT]

Not here in the US. Most in this circumstance wouldn’t charge you a dime. It would all come from the manufacturer.

..........parasites ! ....................and I went to Law School hahahahahaha

 

[Never thought]

..........parasites ! ....................and I went to Law School hahahahahaha

So did I

 

[westcoastGT]

So did I

Thats why you have palm trees around your swimming pool ................... bawaaaaa

 

[Doel]

What a joke, such great customer service. I will say this though, anyone who doesn't go over their brand new car with a fine toothed comb before signing on the line is a fool.

 

[MerlintheMad]

What a joke, such great customer service. I will say this though, anyone who doesn't go over their brand new car with a fine toothed comb before signing on the line is a fool.

Most fools have "teeth" missing from their "fine toothed combs"; they wouldn't recognize a problem in the first place. Most people buying a brand new car for the first time have so much tech to deal with that it takes literally months for them to encounter all the features available. By the time they start to notice, or someone tells them, something is wrong, it is too late.

 

[Doel]

Most fools have "teeth" missing from their "fine toothed combs"; they wouldn't recognize a problem in the first place. Most people buying a brand new car for the first time have so much tech to deal with that it takes literally months for them to encounter all the features available. By the time they start to notice, or someone tells them, something is wrong, it is too late.

I understand some things would be easy to miss, but anything big like this should have been obvious. I assume anyone who's buying a brand new Jag is going to be able to use the gps and/or phone connected to the infotainment system.

 

[MerlintheMad]

I understand some things would be easy to miss, but anything big like this should have been obvious. I assume anyone who's buying a brand new Jag is going to be able to use the gps and/or phone connected to the infotainment system.

And the dealer didn't know this already? If the missing bits are "obvious", how can dealers not know about the problem? If they didn't know that's inexcusable. And if they did know and sold the cars without telling, that is much worse.

 

[westcoastGT]

Can you imagine the resale or trade in value of these cars ?? Will be interesting to see if the true number of vehicles released is substantial and what the negative PR fallout is ..................

 

[mldavis2]

Is this equipment missing from the Moroney sticker? If it is shown, it should have been caught at the PDI.