Chit happens. The typical fix is to throw parts at an issue. Too much time to remove and pressure test each component.
You have a loaner yes? A lot of dealers (ford) would tell me to KMA (Kia Motors America) if I demanded a loaner (50k exploder sport). So just be happy you aren’t putting miles on your ride.
They’ll fix it. Just walk the car carefully with a camera (inside and out) when they have it back. Make sure they didn’t scuff/scratch/dent it as they typically are bulls in a china shop.
I’d also like to say that we all know this was a “KIA” going in. Meaning the same dealer/service that the average RIO driver gets.
We didn’t buy an Aston or Maserati.
And the dealer experience is what it is. It won’t get better.
I’m not fully convinced the experience is that much better with Genesis. Yes they may have concierge pick up/drop off for service... but it is a tick better than Kia. I’m sure the same BS / issues exist there.
Let’s just be happy we have a long set of warranties (not everything is 10 year PT on the car, but most of 5 if I recall)