Can I service my Stinger at any Kia dealership?

[unintelligible]

Well this sucks. The nearest dealer to me that sells and services the K900 is 70 miles away. For the sale, I don't really care, but if you can't have your Stinger serviced at any Kia dealer, that's going to be a no-go for me. I can't drive an hour each way every time my car needs servicing.

 

[MichaelJR]

I have never owned a Kia before, is there a reason it must be serviced at specific Kia? (is service free for a while on these?)

 

[Taimaishoo]

I have never owned a Kia before, is there a reason it must be serviced at specific Kia? (is service free for a while on these?)

I don't think so, Michael. I think someone posted in this thread that the Stinger might only be sold by dealerships that sell the K900. If that is the case, will they only be serviced by these dealerships or can the Stingers be serviced at any Kia dealerships?

I would hope they will be serviced at any Kia dealership.

 

[unintelligible]

I don't think so, Michael. I think someone posted in this thread that the Stinger might only be sold by dealerships that sell the K900. If that is the case, will they only be serviced by these dealerships or can the Stingers be serviced at any Kia dealerships?

I would hope they will be serviced at any Kia dealership.

(First off, apologies in advance to the mods, if this is veering too off-topic, please feel free to split this into a separate thread)

This is exactly what I wanted to know as well so I started looking into the K900. In the warranty manual, it states:

To Get Warranty Service

You must take your Kia Vehicle, along with this manual, to an Authorized K900 Kia Dealer in the United States during its normal service hours. (See pg.12 for reference in locating an Authorized K900 Kia Dealer). While any Authorized K900 Kia Dealer will perform warranty service, Kia recommends that when possible you return to the dealership where you purchased your Kia Vehicle in order to ensure continuity in service and maintenance. If you have any questions or need assistance regarding this warranty, refer to “When You Need to Talk to Kia” starting on Page 39.

Note the language in the warranty manual for other 2017 Kia models omits the "K900" part from the above, so the K900 is something unique. You can look up the Authorized K900 Kia Dealers on their dealer locator, there's a filter to show only those. In my area, there are 3 Kia dealers within a reasonable < 1 hr drive, but none of them are K900 authorized.

Of course any maintenance, i.e. oil changes, etc, can be done by anyone (even yourself) and your warranty is good as long as you keep documentation proving that the services were performed, however, for mechanical failures eligible for warranty repair, if the Stinger is like the K900, it sounds like you are required to take it to one of these "authorized" dealerships. Yikes. For a Korean car with as much tech as the Stinger, that worries me a great deal as my nearest dealer is 70 miles away.

 

[jburns]

(First off, apologies in advance to the mods, if this is veering too off-topic, please feel free to split this into a separate thread)

This is exactly what I wanted to know as well so I started looking into the K900. In the warranty manual, it states:



Note the language in the warranty manual for other 2017 Kia models omits the "K900" part from the above, so the K900 is something unique. You can look up the Authorized K900 Kia Dealers on their dealer locator, there's a filter to show only those. In my area, there are 3 Kia dealers within a reasonable < 1 hr drive, but none of them are K900 authorized.

Of course any maintenance, i.e. oil changes, etc, can be done by anyone (even yourself) and your warranty is good as long as you keep documentation proving that the services were performed, however, for mechanical failures eligible for warranty repair, if the Stinger is like the K900, it sounds like you are required to take it to one of these "authorized" dealerships. Yikes. For a Korean car with as much tech as the Stinger, that worries me a great deal as my nearest dealer is 70 miles away.

Good old KIA.
1. Introduce new cars to broaden your appeal.
2. Limit number of dealers that can sell and service new models.
3. Wonder why sales didn't take off.

 

[Kia Stinger]

Hmm. Interesting. We'll need some clarification on this. I wouldn't mind taking my car far away for ONLY major mechanical issues - as long as I can get regular scheduled maintenance at my local Kia dealership. And I'd really appreciate a loaner for any major repairs that have me driving far away...

 

[eljay]

Hmm. Interesting. We'll need some clarification on this. I wouldn't mind taking my car far away for ONLY major mechanical issues - as long as I can get regular scheduled maintenance at my local Kia dealership. And I'd really appreciate a loaner for any major repairs that have me driving far away...

I'm lucky, in that I'm less than 10 mi. from three K900 dealers, so Stinger service shouldn't be a problem. But I envy my friends who get the luxury service experience from their Infiniti and Lexus dealers--cushy waiting rooms with wifi and warm chocolate chip cookies and lattes, free loaners, etc. This builds brand loyalty. Kia needs to consider the advantages of buying from Genesis, Infiniti, Lexus, and the Germans and maybe provide some of this special treatment to their Cadenza, Stinger, and K900 clients. But not if it's going to add $$$ to the MSRP.

 

[Kia Stinger]

I'm lucky, in that I'm less than 10 mi. from three K900 dealers, so Stinger service shouldn't be a problem. But I envy my friends who get the luxury service experience from their Infiniti and Lexus dealers--cushy waiting rooms with wifi and warm chocolate chip cookies and lattes, free loaners, etc. This builds brand loyalty. Kia needs to consider the advantages of buying from Genesis, Infiniti, Lexus, and the Germans and maybe provide some of this special treatment to their Cadenza, Stinger, and K900 clients. But not if it's going to add $$$ to the MSRP.

The BMW dealership near me has a cafeteria. It's like Google. You order your food, take it, and eat it. There's no cashier.

 

[eljay]

The BMW dealership near me has a cafeteria. It's like Google. You order your food, take it, and eat it. There's no cashier.

STOP! You're just making it worse! Will I never be treated like the princess I know I am?

 

[Kia Stinger]

STOP! You're just making it worse! Will I never be treated like the princess I know I am?

You never know, Kia may have services like that some day. Or, maybe next car. But not even all high end dealerships have it THAT good. I think it's kind of rare...

 

[jburns]

I'm lucky, in that I'm less than 10 mi. from three K900 dealers, so Stinger service shouldn't be a problem. But I envy my friends who get the luxury service experience from their Infiniti and Lexus dealers--cushy waiting rooms with wifi and warm chocolate chip cookies and lattes, free loaners, etc. This builds brand loyalty. Kia needs to consider the advantages of buying from Genesis, Infiniti, Lexus, and the Germans and maybe provide some of this special treatment to their Cadenza, Stinger, and K900 clients. But not if it's going to add $$$ to the MSRP.

Bob King KIA in Winston-Salem does much of that. Not a "cushy" waiting room but comfy. Complimentary warm cookies, coffee but not lattes. If you don't want to take it in yourself, for K900 owners they will come pick it up for service and leave a Cadenza for you to use until they return your car.

 

[davebo]

I get that in America the Stinger GT tops out at 52k but a base model is only 32k. That's less than an Optima SXL. Why on Earth would people want to drive 70+ miles to get service on something like that?