Returns must be shipped with a tracking number. The tracking number must be sent to us so that we can keep track of the delivery.
Need to CHANGE your order before it’s shipped? Let us know! DO NOT RE-ORDER! Scroll down to the “NEED TO CHANGE YOUR ORDER BEFORE IT SHIPS?” for more details.
WE LOVE OUR CUSTOMERS! We understand that sometimes there’s a need for a return or an exchange. Unlike some other vendors, we say “No big deal!“.
When contacting us, please don’t feel the need to be offensive or defensive. We’re very friendly people – and we really appreciate that you gave us an opportunity to serve you! We’ll do everything (within reason :p) we can to make your return or exchange experience pleasant. 🙂
In order for a return/exchange to be accepted, it must be unused, not installed, and in the same new condition that you received it in – and within 30 days of your receiving the delivery. The only fees not included in refunds are the 4% processing fee (5% for international orders) which is not returned to us under any condition, and the cost we paid for shipping the items to you. You’ll need to purchase a shipping label with tracking for the return and that cost is your responsibility. There are no fees for exchanges, through you’re responsible for return postage and postage of the new item you prefer. If an item arrives to you damaged – and you return it without having a replacement sent – the non-refundable processing fee stands. For packages NOT returned in their original packaging, there will be a 10% restocking fee.
- Returns due to improper installation are the fault of the installer and can not be accepted.
- Claims for merchandise damaged in transportation must be made with the shipping carrier. Do not discard any packaging so that it can be presented to the shipping carrier. Damage claims are to be initiated by the customer because you have the proof in-hand.
- If an item arrives to you damaged, do not install it. We do not refund products that have been installed. If a product arrives to you damaged, DO NOT INSTALL IT.
- We do not take back used or installed performance parts. There are no exceptions to this rule as we cannot resell a used or installed performance part.
- Products that have a manufacturer warranty need to be handled with the manufacturer. However, please feel free to get in touch with us and we’ll assist you to the best of our ability.
- Please research all aspects of our products before making your purchase. Most specifically, read the descriptions and look at the pictures.
- We send an email with EVERY order confirmation and every step in the shipping process. It is your responsibility to ensure that you didn’t make a mistake while placing your order. The computer doesn’t choose items for you. You choose them. Examine the email closely to determine if there was any error made BEFORE we ship your order. And be SURE you enter your email address correctly.
- FULLY examine and inspect products before you install them. Issues of poor workmanship and/or defects must be brought to our attention within thirty calendar days of the date of receipt.
- After a package is delivered by a shipping carrier, it is solely your responsibility to retrieve that package before somebody else does. If you’re concerned about this, contact us about adding SIGNATURE CONFIRMATION for your delivery (only available in the USA). Our responsibility is to provide products and have them delivered to you. Once a package is delivered, securing it is your responsibility. In the event we send you a discount code so you can re-order at a reduced price – and one of our shipments are returned to us – the refund will be for the discounted items.
- If your order is shipped for free – in other words – if we pay the postage to ship your order – and you cancel, reject the shipment, or the package cannot be delivered due to an address issue or some other conflict where the shipping carrier cannot deliver your package – the postage fee is subtracted from the refund when the items arrive back to us.
On the JB4 tuner by Burger Motorsports, we offer a 30 day satisfaction guarantee. If not satisfied you may return your product in its original packaging in like new condition within 30 days of the original shipment date for a refund. A 10% restocking fee applies and the purchaser is responsible for all shipping charges.
Please note that the rear STINGER script emblem cannot be returned or exchanged. It’s a very delicate product that typically does not fare well through multiple shipments.
NEED TO CHANGE YOUR ORDER BEFORE IT SHIPS?:
As of May 15th, 2020, any order that is canceled before being shipped by us or received by a customer, for any reason, will have a mandatory 4% processing fee (5% for international orders) deducted from the total refunded amount. This is what it costs us to process your order – and it is not refunded to us if/when you cancel. Since this fee remains, and at no fault of our own, the burden is on the buyer who placed the order – and then later changed his/her mind…
If your order is shipped for free – in other words – if we pay the postage to ship your order – and you cancel, reject the shipment, or the package cannot be delivered due to an address issue or some other conflict where the shipping carrier cannot deliver your package – the postage fee is subtracted from the refund when the items arrive back to us.
EXCHANGES:
When requesting an exchange of an item, we need to receive the item being returned before shipping the new item being sent. As should be expected, we need a tracking number for the package being sent to us. You will receive an invoice for the postage charge of the new shipment and a tracking number for the package being sent to you.
While we’d love to ship exchange items before receiving a package or tracking number, we’ve learned the hard way that many people are just too busy and never get around to shipping that exchange package after they receive their new shipment from us. We understand – life is busy. There aren’t enough hours in a day. No problem. Just ship the item you want to exchange, and we’ll do our duty as expected…
You can contact us by clicking HERE!