Hi everyone, not sure where to post my comment. I completed a lease buyout at the end of March (just before the COVID 19 crisis hit the US). My credit union paid Kia Motor Finance and since then neither I or the credit union had received the title. So, I’m paying for a car without a title at this point. To make matters worse KMF won’t even connect me to a live person and have not responded to dozens of emails I have sent requesting the title... has this happened to anyone else? If so how did you handle it? I’m at a loss for how unhelpful KMF and my dealer have been with this issue.
thanks in advance, and I apologize if this was not the correct place to post this concern.
Just bought 2 days ago and will be doing the buyout ASAP. I look forward to hearing what other tips folks might have, and sorry you're dealing with shady business.
I will say, I've had great luck with the BBB stepping in to assist with billing issues with AT&T multiple times so they may be a venue to explore.