TROY, Mich.: 10 Nov. 2021 — From coast to coast, new vehicles are hard to find on dealership lots as the supply chain disruption and effects of the pandemic continue. However, customer satisfaction with the vehicle purchase experience holds steady year over year, according to the J.D. Power 2021...
The synopsis of this ranking is that Kia is almost bottom of the barrel as far as dealership experience goes. Hyundai is one spot above it. Genesis, the brand that I've seen other folks post on here being something that Kia should aspire to, while being ranked quite a bit higher than the aforementioned two, is last place among luxury brands.
I get that these are still basically budget automobiles, but is this really where the HMG brands should be expected to be?