Bad Extended Warranty Question

[skatmouth]

My girlfriend recently bought a brand new 2020 KIA Stinger from Koons KIA in VA. We are located in PA and have thus taken the car to a local KIA dealer.

Unfortunately, she purchased an extended warranty service through them that, according to them, provided oil changes, brake changes, and certain additional wear and tear above the limited warranty provided through KIA.

Koons KIA expressed that the warranty would work through any KIA or FORD dealer. We took the car to the local KIA dealer for an oil change and initially had zero problems.

After picking it up it was paid for through the warranty and all seemed fine. Just now, at 5:00pm 12-31-2020, she received a call from [ ] explaining to her that the warranty company will not cover "synthetic" oil.

The problem here is that Koons KIA expressly stated that the warranty was for this car. Specifically mentioning the oil and also other expensive parts such as the brake pads and rotors, which are Brembo brakes, as a selling point for the warranty that she has purchased. I expect that anytime she takes the vehicle in she will have the same problem.

If you could please advise, or point us in the right direction, that would be greatly appreciated. If any more details, such as contractual questions, are requested I can clarify.

Thank you,

skat

 

[SoCalSHO]

Read the contract, it is possibly cancelable.

 

[ecko04]

The first problem is she bought a car from KOONS KIA (in Woodbridge). That place is the spawn of satan.

The second issue is what she thought, or was described to her, isn’t a warranty or extended service plan of any type.

Your girlfriend was sold a maintenance contract that she should immediately cancel.

If there’s anything that gets tacked onto deals in the finance manager’s office that isn’t worth a damn, it’s the maintenance contract. And now she sees just how little they cover.

Is the company asking that she pay the difference between synthetic and conventional oil?

Also, your girlfriend bought a car with a bumper to bumper 60K mile warranty and 100K power train warranty. If anything needs to be replaced, it’s likely due to normal wear. Brake pads for this car are not expensive. Rotors won’t need to be replaced during the standard warranty period, and if they do, it will be covered by the basic warranty.

Is the company asking that she pay the difference between synthetic and conventional oil?

I’d look over her paperwork and likely cancel most of the add ons that were purchased.

 

[ht_addict]

If she got the PMP, it should be covered. Section 5(q) under whats not coverded pretains to only XMP and LMP plans unless i read it wrong.